Firefox PC and Mobile doesn't load this page properly

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Última resposta de FredMcD

há 3 anos

Leon

15/12/2021 13:08

I have a problem with this website: https://togamas.com/

The search result in this website is not properly displayed by Firefox, either PC or mobile android. I tried using Edge in PC and Chrome in android, and the search result is shown. I don't know why the problem only appear in Firefox.

I put screenshot images of the problem. The one at the top is Firefox, while the bottom one is Edge. The search query is the same, but Firefox doesn't display anything.

Any help?

I have a problem with this website: https://togamas.com/ The search result in this website is not properly displayed by Firefox, either PC or mobile android. I tried using Edge in PC and Chrome in android, and the search result is shown. I don't know why the problem only appear in Firefox. I put screenshot images of the problem. The one at the top is Firefox, while the bottom one is Edge. The search query is the same, but Firefox doesn't display anything. Any help?

Capturas de tela anexadas

Alterado por Leon em 17 de dezembro de 2021 12:03:59 -0800

Answer 1 · 2021-12-15 13:08:11

FredMcD

15/12/2021 16:03

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Delete cookies to remove the information websites have stored on your computer {web link}

How to clear the Firefox cache {web link}

Answer 2 · 2021-12-15 13:08:11

Leon Autor da pergunta

15/12/2021 21:17

FredMcD said

Make sure you are not blocking content. https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/ https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Delete cookies to remove the information websites have stored on your computer {web link}

How to clear the Firefox cache {web link}

Alright, so this is what happen after I follow your instruction:

I disable Smartblock as instructed in this link: https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

I refresh, but nothing happened to the page. I re-enabled, refresh, and the page becomes normal, as it should be... but nor for long. 1-2 refresh later and the problem re-appear.

I run Firefox in Troubleshoot mode, but the problem still there. I also cleared cache, but not the cookies yet, and the problem is still there.

Answer 3 · 2021-12-15 13:08:11

FredMcD

16/12/2021 04:13

A bug fix just came out; https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version?

Version 95.0, first offered to Release channel users on December 7, 2021 Version 95.0.1, first offered to Release channel users on December 16, 2021

https://support.mozilla.org/en-US/questions/1359657#answer-1463359 and updated to 95.0. . . . I finally found where the plugin "Widevine Content Decryption Module provided by Google Inc." was not updating to the newest version of December 1, 2021. Ver #4.10.2391.0

cor-el; Make sure you have the latest Widevine version. You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.

Settings -> General: Play DRM
https://support.mozilla.org/en-US/kb/enable-drm

You can possibly check the XHR requests in the Browser Console if this doesn't work.

https://developer.mozilla.org/en-US/docs/Tools/Browser_Console

Answer 4 · 2021-12-15 13:08:11

FredMcD

16/12/2021 04:14

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

Starting Any Computer In Safe Mode (web link) Free Online Encyclopedia

https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/ +++++++++++++++++++++++++++++++++++++++++++++++ If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.

As a test, disable your protection programs.

Answer 5 · 2021-12-15 13:08:11

Leon Autor da pergunta

17/12/2021 11:05

My Firefox is already the latest version 95.0.1, same for Widevine. I toggle DRM on/off, but the problem is still there. I also start my windows in Safe mode with network. Nothing changes.

I don't think the problem is in my PC, because Firefox in my android phone also have the same problem.