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Love Firefox. Wish it worked!

Online purchases only work on about 50% of the websites I buy on. The most recent one was buying a gift card from Whole Foods. This is becoming so ANNOYING; before I fina… (czytaj dalej)

Online purchases only work on about 50% of the websites I buy on. The most recent one was buying a gift card from Whole Foods. This is becoming so ANNOYING; before I finally switch to another browser, does anyone know how to fix this?

Pytanie zadane przez LAMPERTFAMILY 9 miesięcy temu

Ostatnia odpowiedź udzielona przez NoahSUMO 9 miesięcy temu

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Video Won't Play in Browser

This issue just appeared. Video will not play in Firefox. Windows10 PC, up to date with latest versions, as is Firefox. There is no error message or code. Just the spinni… (czytaj dalej)

This issue just appeared. Video will not play in Firefox. Windows10 PC, up to date with latest versions, as is Firefox. There is no error message or code. Just the spinning wheel. I see other people are having the same issue but I haven't seen a solution. Any ideas or help appreciated.

Pytanie zadane przez janswers 9 miesięcy temu

Ostatnia odpowiedź udzielona przez dave447 8 miesięcy temu

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Privacy and Security

Skip to main content Switch language Skip to search Mozilla Support Logo Explore Help Articles Community Forums Ask a Question Contribute regin… (czytaj dalej)

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Pytanie zadane przez regina amos 8 miesięcy temu

Ostatnia odpowiedź udzielona przez regina amos 8 miesięcy temu

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Only some videos play without audio, only in Firefox

I've recently done a clean reinstall of Windows 11 and have noticed that, only for Firefox (134.0.2, build ID 20250120135430), a few videos playback without any audio, ye… (czytaj dalej)

I've recently done a clean reinstall of Windows 11 and have noticed that, only for Firefox (134.0.2, build ID 20250120135430), a few videos playback without any audio, yet the same videos play with audio when using edge as a comparison. Most (if not all) of these videos did play with audio in Firefox prior to this reinstall.

Firstly, I'm pretty sure this is not a windows sound mixer issue since many videos on the same page and tab play back with audio just fine in Firefox. The same goes for it not relating to the Firefox setting 'Speaker selection', under (burger) > settings > privacy & security > Permissions because videos of different formats (or using different players) on the same page play back audio fine. The tab is not muted. Again, some videos on the same browser tab play audio fine; some of a particular format or player only play the video, while missing the audio (and where Edge plays the same video with audio).

Another common and potentially relevant issue I've seen is that, this being a 'Windows 11 N" install, it was initially missing the settings > system > optional features > Media feature pack, but that is now something I've successfully added. I should add that windows did report problems when I initially tried to add the media feature pack but, after a very long delay, it eventually appeared to succeed when I ran a couple of DISM incantations that I think ended with - "dism /online /add-capability /capabilityname:Media.MediaFeaturePack~~~~0.0.1.0"

I have the 'Play DRM-controlled content' setting enabled.

Comparing the Firefox vs Edge video playback on this video test page - https://tools.woolyss.com/html5-audio-video-tester/ I get the following results (don't know how to get it formatted/aligned correctly, sorry) -

                           FF vid    FF audio    Edge vid    Edge audio
av1-opus-sita.webm          Works     Works       Works       Works
vp9-vorbis-spring.webm      Works     Works       Works       Works
vp8-vorbis-sintel.webm      Works     Works       Works       Works
avc-aac-nerdist-friends.mp4 Works     MISSING     Works       Works
avc-aac-big-buck-bunny.m4v  Works     MISSING     Works       Works
avc-mp3-sita.mov            Works     Works       Works       Works

And perhaps also relevant is that there's also a difference in the audio-only samples further down the table on the same page -

                   FF audio   Edge audio
audio-sample.mp3    Works      Works
audio-sample.weba   Works      Works
audio-sample.ogg    Works      Works
audio-sample.opus   Works      Works
audio-sample.flac   Works      Works
audio-sample.wav    Works      Works
audio-sample.m4a    FAILS      Works
ac192.mp3           Works      Works
spoonradio-hd.aac   FAILS      Works
audio.opus          Works      Works

Also, every 'v.redd.it' / reddit-video-player video plays the video fine but has no sound when using Firefox but plays both sound and video fine with Edge. Here's one for example - https://old.reddit.com/r/funny/comments/1i7y1nr/rock_paper_scissors/

I've seen lots of similar (but not identical) issues on Firefox video with no audio problems with suggestions a few things to try. In addition to what I've already mentioned above, I've tried the following without success -

- Restarting Windows - Restarting Firefox - Restarting Firefox with addons/extensions disabled - 'about:support' > Refresh Firefox - 'about:support' > Clear startup cache - (hamburger) > more tools > task manager > (click the little profile icon for the page playing the video) - I've checked the settings suggested here: https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues#w_check-some-firefox-settings

I realise it may be possible to side-step this problem by flailing around with more drastic work-arounds like trying a clean re-install of Windows or a full uninstall and clean of Firefox, but that doesn't really help figure out the problem, which leaves the possibility it could easily happen again to me or others when it might be something that can be more properly fixed or guarded against in Firefox itself, so I hope someone can suggest what might be done to home in on identifying the cause of the problem and so learn whether a more precise fix can be employed.

Pytanie zadane przez Ernie_Gurney 9 miesięcy temu

Ostatnia odpowiedź udzielona przez Dave 9 miesięcy temu

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Mozilla Freezes Mint on Field Autofill

When I attempt to use Firefox autofill for address/credit card/etc, Linux will prompt for Root password. After entering root password, everything freezes. I have no acces… (czytaj dalej)

When I attempt to use Firefox autofill for address/credit card/etc, Linux will prompt for Root password. After entering root password, everything freezes. I have no access to mouse or keyboard and my entire OS become unresponsive. Besides the hangup, my firefox tabs randomly crash as well with the following bug tag: https://crash-stats.mozilla.org/report/index/3020d645-af46-4821-bbfc-e4d680250213. I don't know if the two are related, but both eventually lead my my OS freezing with only hard power down. Every time I try to use autofill, it freezes my OS. I can keep replicating the issue.

Specs:

Linux Mint 21.3 x86_64

Kernal 6.12.13-x64v3-xanmod1

Cinnamon 6.0.4

CPU: AMD Ryzen 5 3600X

GPU: AMD ATI Radeon RX 5600

RAM: TridentZ Neo 64GB

Pytanie zadane przez Dustin 9 miesięcy temu

Ostatnia odpowiedź udzielona przez jonzn4SUSE 9 miesięcy temu

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Can't Alt+Tab or otherwise use keyboard to switch between multiple Firefox windows

When a tab is opened or moved into a new window (image 2.png), the additional windows will disappear from the Windows taskbar after a few moments (image 3.png) and cannot… (czytaj dalej)

When a tab is opened or moved into a new window (image 2.png), the additional windows will disappear from the Windows taskbar after a few moments (image 3.png) and cannot be accessed via Alt+Tab, the only way to reach that window is via dragging the windows around or with the Firefox View tab.

Pytanie zadane przez Bob Bobstien 9 miesięcy temu

Odpowiedź udzielona przez Bob Bobstien 9 miesięcy temu

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cannot sign in to social security on firefox in ubuntu 20.04, google chrom works fine

I have been trying to log in to my social security account on a desktop running firefox on ubuntu 20.04. google chrome works fine. whats up??

Pytanie zadane przez a2zarndt 9 miesięcy temu

Ostatnia odpowiedź udzielona przez markwarner22 9 miesięcy temu

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update deleted exe file on desktop using Windows 7

I accepted an update to my computer and immediately Firefox could not load, the exe file is missing. Again I use windows 7 . May have lost all passwords and bookmarks. Pl… (czytaj dalej)

I accepted an update to my computer and immediately Firefox could not load, the exe file is missing. Again I use windows 7 . May have lost all passwords and bookmarks. Please advise.

Pytanie zadane przez Litl Dragon 9 miesięcy temu

Ostatnia odpowiedź udzielona przez James 9 miesięcy temu

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Website logo not displayed

The logo in the top left-hand corner of my website's landing page does not display using Firefox but is displayed properly using every other desktop browser. Using Firefo… (czytaj dalej)

The logo in the top left-hand corner of my website's landing page does not display using Firefox but is displayed properly using every other desktop browser. Using Firefox, just my name is displayed in place of the logo. Chrome for Android has the same problem but Firefox for Android displays OK. On my iPad both Chrome and Firefox display properly. What are the reasons for this? Is there some upper limit for the dimensions of the logo (mine is oblong in shape)? Do I have some settings that don't suit certain browsers? My site was built using Wordpress/Elementor/OceanWP. Many thanks in advance for an answer!

Pytanie zadane przez tony.melville 9 miesięcy temu

Ostatnia odpowiedź udzielona przez cor-el 9 miesięcy temu

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Adblocker entfernen

Hallo. ich habe den Adblocker deaktiert und entfernt. Trotdzem scheint er noch im Hintergrund zu arbeiten. Manche Webseiten fordern mich nach wie vor auf den Adblocker zu… (czytaj dalej)

Hallo. ich habe den Adblocker deaktiert und entfernt. Trotdzem scheint er noch im Hintergrund zu arbeiten. Manche Webseiten fordern mich nach wie vor auf den Adblocker zu aktivieren. ich kann deswegen bestimmte Seiten nicht nutzen. Vielen Dank im Voraus für ihre Hilfe. Viele Grüße Gerd Christophersen

Pytanie zadane przez g.christoph.z 9 miesięcy temu

Ostatnia odpowiedź udzielona przez jscher2000 - Support Volunteer 9 miesięcy temu

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Private Browsing deleted download files when I closed the window??

It's not that they are not in my Firefox downloads manager, which I expected. It's that I confirmed before closing my private browsing window that they were in my Downloa… (czytaj dalej)

It's not that they are not in my Firefox downloads manager, which I expected. It's that I confirmed before closing my private browsing window that they were in my Downloads folder on my C drive, and when I went back after closing the private browsing window they were gone. Under "recent files" in my file browser it showed a couple of the most recent downloads and when I tried to click to open them it said they had been moved or deleted. Entering the first couple words of the file titles in the search bar in my file browser yields absolutely nothing.

This was over 30 files or so. It will be really irritating to try to find and download all of them again. Does anyone know of any way for me to get them back???

Pytanie zadane przez 13m47 9 miesięcy temu

Ostatnia odpowiedź udzielona przez Sondra Kinsey 9 miesięcy temu

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Right Click Menu is Broken

My Firefox desktop app recently updated. After it updated, I now cannot access anything by right clicking. When I right click, a giant window of options shows up (see ima… (czytaj dalej)

My Firefox desktop app recently updated. After it updated, I now cannot access anything by right clicking. When I right click, a giant window of options shows up (see image). It doesn't change no matter what I click on. When I try to select something in the giant window of options, nothing happens. I'm having a very hard time with it, particularly because I can't open links into new tabs now.

Pytanie zadane przez apoquogue 9 miesięcy temu

Ostatnia odpowiedź udzielona przez cor-el 9 miesięcy temu

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URL in the address bar changes rapidly

A video of what is happening . This only happens when I search something up, for example, if I search more than one thing up on Pinterest, Google and sometimes Youtube . … (czytaj dalej)

A video of what is happening . This only happens when I search something up, for example, if I search more than one thing up on Pinterest, Google and sometimes Youtube . . . I'm sure it's not related to any extensions, the only one I installed recently was Privacy Possum, but after noticing this issue I deleted it and it didn't resolve the issue.

Help me Please it's Killing my Eyes

With Respect, Thomas Snell

Pytanie zadane przez hiimprisma 9 miesięcy temu

Odpowiedź udzielona przez hiimprisma 9 miesięcy temu

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Where is the "Find on Page" control?

I used this a lot, but now cannot find it on any toolbar. I've added no software or made any changes in the interim. I was hospitalized from 1/10 to 1/31, and didn't use … (czytaj dalej)

I used this a lot, but now cannot find it on any toolbar. I've added no software or made any changes in the interim. I was hospitalized from 1/10 to 1/31, and didn't use my computer in that period. I updated Firefox, and still can't find the control.

Pytanie zadane przez dianejonesreynolds1 9 miesięcy temu

Odpowiedź udzielona przez dianejonesreynolds1 9 miesięcy temu

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Issue with incorrect Japanese font on 135

Hello, I have encountered an issue on some websites where the Japanese text is using the font "Microsoft YaHei" when it should be using "Meiryo." Some examples are on th… (czytaj dalej)

Hello,

I have encountered an issue on some websites where the Japanese text is using the font "Microsoft YaHei" when it should be using "Meiryo." Some examples are on the website bluesky, and bold text on Twitter such as in usernames.

I originally thought it was an issue on my end or in Windows, but when checking other programs and websites such as dengekionline and the non-bold text on Twitter it is using the correct font which I have confirmed via the inspector under the font section. When starting Firefox in safe mode it seems to use the correct font on the previously mentioned websites, so I disabled all my extensions and themes and this did not resolve the issue. I did a Firefox Refresh and this also did not resolve the issue.

I am not familiar with the intricacies on the Firefox about:config to really delve into the exact cause, so I ended up just reverting back to Firefox 134. On Firefox 134 with my same extensions previously the font is now back to Meiryo as it should be which leads me to believe it is something that was changed in Firefox 135. One thing I am considering is that the Japanese text is being recognized as Simplified Chinese by Firefox 135 as Simplified Chinese uses the Microsoft YaHei font as a default.

I have attached some photos that shows my Japanese font settings, and the same post by a user one on Firefox 135 which is using Microsoft YaHei and another on Firefox 134 which is using the correct Meiryo. I have also tried disabling the "Allow pages to choose their own fonts, instead of your selections above" and then restarting on 135, but this did not resolve the issue. Thank you for your consideration.

Pytanie zadane przez dxrdaxta 9 miesięcy temu

Ostatnia odpowiedź udzielona przez dxrdaxta 9 miesięcy temu

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I clicked on a vendor link with a email on Outlook webmail and was refused a connection.

Hello, I clicked on a vendor link with a email on Outlook webmail and was refused a connection. Not even given a choice to bypass it. This is a reputable vendor associa… (czytaj dalej)

Hello, I clicked on a vendor link with a email on Outlook webmail and was refused a connection. Not even given a choice to bypass it. This is a reputable vendor associated with my professional work. Please let me know a work around for this browser behavior.

Regards, Fred Flickinger

Pytanie zadane przez telios007 9 miesięcy temu

Ostatnia odpowiedź udzielona przez jonzn4SUSE 9 miesięcy temu

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Printer Default

Hi Win10 PC fully up to date. Changed my printer from a Xerox to an HP laser. In the control panel, set the HP as the default printer. MS Office prints on the HP without … (czytaj dalej)

Hi Win10 PC fully up to date. Changed my printer from a Xerox to an HP laser. In the control panel, set the HP as the default printer. MS Office prints on the HP without prompting. Firefox (134.0.2) always defaults to the Xerox. The HP is available in the drop down box. Restarting the PC or reloading Firefox makes no difference, Firefox always defaults to the (non existent) Xerox. MS Edge defaults to the HP. Any ideas? Regards - Andrew

Pytanie zadane przez Andrew 9 miesięcy temu

Odpowiedź udzielona przez jscher2000 - Support Volunteer 9 miesięcy temu

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Firefox, PDFs and IDM

ver: 134.0.1 Windows 10 Pro I have Firefox set to open filetype PDF in Browser. Normally I use IDM which automatically download PDFs, unless I press ALT key while clickin… (czytaj dalej)

ver: 134.0.1 Windows 10 Pro I have Firefox set to open filetype PDF in Browser. Normally I use IDM which automatically download PDFs, unless I press ALT key while clicking DOWNLOAD button, then it does not, in order to allow Firefox to handle the PDF.

Firefox presently does nothing. With filetype setting set to Open in Browser, Firefox Does nothing. If settings are set to Ask, it does not ask. The PDF filename appears at bottom of screen momentarily.

ver: 115.19.0esr Windows 7 Utl 7601 The exact same behaviour was also seen on a Windows 7 system running Firefox 115.19.0esr. PDF is also set there to "Open in Firefox". Again, when ALT pressed when clicking Download button, Firefox does nothing.

Pytanie zadane przez Genesis Amadeus 9 miesięcy temu

Ostatnia odpowiedź udzielona przez jscher2000 - Support Volunteer 9 miesięcy temu

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U block origin slowing FF?

I've been having a problem with FF for the last two weeks. At times downloads accessing web sites are slow or even get hung up. Usually reloading or refreshing the page f… (czytaj dalej)

I've been having a problem with FF for the last two weeks. At times downloads accessing web sites are slow or even get hung up. Usually reloading or refreshing the page fixes the problem. I tried a FF safe boot and things seemed to work better. I have had the same four extensions for quite awhile. Are there any reports of UBO causing issues?

Pytanie zadane przez arejfour 9 miesięcy temu

Ostatnia odpowiedź udzielona przez arejfour 9 miesięcy temu

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Popups Not Blocked

It seems certain sites are prone to fire popup tabs, with any click, right clicks included. I close them immediately and the second click acts normal, getting the nav res… (czytaj dalej)

It seems certain sites are prone to fire popup tabs, with any click, right clicks included. I close them immediately and the second click acts normal, getting the nav result I was asking for. How to strength the popup blocking function to stop this distracting behavior? Thanks for any pointers. This may prevent me from staying on FF.

Pytanie zadane przez homeovet 9 miesięcy temu

Ostatnia odpowiedź udzielona przez markwarner22 9 miesięcy temu