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I get a repeated dialogue box saying that "Account expired, Renew prescription now to resume service," but nothing as to where this is coming from!

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Every few days I get a small dialogue box saying "Account expired...Renew subscription now to resume service" and there is a Renew Subscription button. There is NOTHING noting what the account is or even the 3 buttons at the top left (Delete, Minimize or Expand). They come up and collect every 3 or 4 days and I have to move them off to the side. The only way to make them disappear altogether is to restart the computer.

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Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

You may also have malware, check with all programs.