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Can not print from the web, but can print files from computer files, Why?

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The Help page shows my printer, but web pages will not print. For example, I can not print my airline boarding pass. Following is a part of your help page that identifies my printer, showing that Firefox does so. This has happened only since I updated to version 9. print.print_printerHP Photosmart C4200 seriesprint.printer_HP_Photosmart_C4200_series.print_bgcolorfalseprint.printer_HP_Photosmart_C4200_series.print_bgimagesfalseprint.printer_HP_Photosmart_C4200_series.print_commandprint.printer_HP_Photosmart_C4200_series.print_downloadfontsfalseprint.printer_HP_Photosmart_C4200_series.print_edge_bottom0print.printer_HP_Photosmart_C4200_series.print_edge_left0print.printer_HP_Photosmart_C4200_series.print_edge_right0print.printer_HP_Photosmart_C4200_series.print_edge_top0print.printer_HP_Photosmart_C4200_series.print_evenpagestrueprint.printer_HP_Photosmart_C4200_series.print_footercenterprint.printer_HP_Photosmart_C4200_series.print_footerleft&PTprint.printer_HP_Photosmart_C4200_series.print_footerright&Dprint.printer_HP_Photosmart_C4200_series.print_headercenterprint.printer_HP_Photosmart_C4200_series.print_headerleft&Tprint.printer_HP_Photosmart_C4200_series.print_headerright&Uprint.printer_HP_Photosmart_C4200_series.print_in_colortrue