Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

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Frank

I'm trying to re-establish my Thunderbird account after having to re-install Windows. I get to a screen titled "Account Hub" that asks me to add my e-mail address and password. I don't have or recall a password and the screen does not allow an option to recover a password or create a new one.

I'm trying to re-establish my Thunderbird account after having to re-install Windows. I get to a screen titled "Account Hub" that asks me to add my e-mail address and password. I don't have or recall a password and the screen does not allow an option to recover a password or create a new one.

Wszystkie odpowiedzi (2)

After re-installing Windows you should find a folder "Windows-old" on your Desktop, containing your personal data including your old Thunderbird profile folder. https://support.microsoft.com/en-us/windows/retrieve-files-from-the-windows-old-folder-after-a-windows-upgrade-f668ada4-701b-204a-73c3-952bc5ceb1c8

Thanks for your help. I finally saw that the password I needed was the one for my e-mail account held with Spectrum. Once I plugged that in, I was able to access my Thunderbird account.

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