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Unable to use templates since last Win10 update

  • 6 odpowiedzi
  • 0 osób ma ten problem
  • 20 wyświetleń
  • Ostatnia odpowiedź od Penn Maen

Penn Maen
Penn Maen
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Hello,

Please apologize my errors, english is not my mothern language. So, my vocabulary may have some lack, and the terms i use to describe some menu's elements are not the one used on the english version.

Last friday, Win 10 update itself. Cause a lot of trouble. I've uninstall this update and all seem to be well again. With Thunderbird, the main problem was i was unable to send a message : smtp problem (which is not due to thunderbird nor from my mail provider, but from W10's update) But there still a problem with my beloved thunderbird : - the templates i use are inactives. When i double-click on them, nothing happen. Even with right-click, "new message from template" : nothing

The only way to use them is to right-clic > open > open in a new [tab/window] > copy and paste in a new message... Even "Modify as a new message" is not working except if i first open it in a new window (and then, when in this new window, CTRL+E).

Before that mess, i was running 128 ESR (up to date).

In desperation, i've done that : - Testing new install of 128 ESR with no uninstall of previous version : same problem - Testing new install of 136, with no uninstall : same problem - Done these both again with uninstall : same problem.

Restarting my computer each time, off course (some much time lost from this morning... ) That's feel me crazy !

I will be grateful to have some help.

PM

PS : W10 because it's my work's computer. No choice for the moment

Hello, Please apologize my errors, english is not my mothern language. So, my vocabulary may have some lack, and the terms i use to describe some menu's elements are not the one used on the english version. Last friday, Win 10 update itself. Cause a lot of trouble. I've uninstall this update and all seem to be well again. With Thunderbird, the main problem was i was unable to send a message : smtp problem (which is not due to thunderbird nor from my mail provider, but from W10's update) But there still a problem with my beloved thunderbird : - the templates i use are inactives. When i double-click on them, nothing happen. Even with right-click, "new message from template" : nothing The only way to use them is to right-clic > open > open in a new [tab/window] > copy and paste in a new message... Even "Modify as a new message" is not working except if i first open it in a new window (and then, when in this new window, CTRL+E). Before that mess, i was running 128 ESR (up to date). In desperation, i've done that : - Testing new install of 128 ESR with no uninstall of previous version : same problem - Testing new install of 136, with no uninstall : same problem - Done these both again with uninstall : same problem. Restarting my computer each time, off course (some much time lost from this morning... ) That's feel me crazy ! I will be grateful to have some help. PM PS : W10 because it's my work's computer. No choice for the moment

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Penn Maen
Penn Maen Zadający pytanie
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edit : same problem occurs with unsent messages that i keep in <drafts>. Impossible to open them except using the method i've previously described above

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Penn Maen
Penn Maen Zadający pytanie
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Not sure, but if this help Mozilla's Teams, it seems that there is a problem with, at least, these WIN10 updates : KB5053606 KB5051974

Now unable to send any mail too : still receive an error since this morning (0 GMT) that says my SMTP provider is not well configured (despite it is) or not responding.

Edit : re-installing KB5053606, KB5051974, manually installing KB5050593, and reseting all network allows me (for the moment) to send mail. But nothing happen when i want to use templates or drafts

Zmodyfikowany przez Penn Maen w dniu

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Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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> nothing happen when i want to use templates or drafts

If you mean, double clicking on a message doesn't open the compose windows ... if you check the Error Console and see an error there then the cause is a bug, which I expect will be fixed in version 128.8.0 after April 2.

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Penn Maen
Penn Maen Zadający pytanie
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Yes, it's what i mean. I don't even know that Thunderbird have a Console. So, find it and open it. Message in it when clicking on a draft or a template is :

Uncaught (in promise) TypeError: currentHeaderData is undefined 

   ComposeMessage chrome://messenger/content/mailCommands.js:420
   _composeMsgByType chrome://messenger/content/mailCommon.js:805
   doCommand chrome://messenger/content/mailCommon.js:714
   _onItemActivate chrome://messenger/content/about3Pane.js:4594
   _onDoubleClick chrome://messenger/content/about3Pane.js:4544
   handleEvent chrome://messenger/content/about3Pane.js:4409

mailCommands.js:420:17

PS : i'm now on 136.0.1 and not the 128 ESR version

So, reading your words, all i have to do is to wait and see. Alright, let's wait. Thanks for your answer !

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Wayne Mery
Wayne Mery
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Indeed, that error matches to https://bugzilla.mozilla.org/show_bug.cgi?id=1953288, so it will be fixed in 137.0 in two weeks.

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Penn Maen
Penn Maen Zadający pytanie
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Marvellous ! Thanks (to you and Mozilla ! )

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