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crash at startup

  • 7 odpowiedzi
  • 1 osoba ma ten problem
  • 24 wyświetlenia
  • Ostatnia odpowiedź od FredMcD

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Hello? I am using firefox browser in my office. but recently when I start up firefox It will not open.(I guess software crash begins...). some ways such as safe mode, refreshness was useless... How can I use it again?

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Hello?

My crash report ID

bp-016f5e67-0442-409c-8b89-433c30210714
bp-0263ce79-e734-4337-9897-401da0210712
bp-becd7b60-df7a-4658-8f97-db62a0210712
bp-7e6e5a65-ae6e-4d4c-9078-e50810210416
Thank you for your help!

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Those crash reports are from July and for Version 89. We need the recent reports for the last few days.

Note: bp-7e6e5a65-ae6e-4d4c-9078-e50810210416 was not found in the servers.

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I am sorry... There is no report other than that! Are there anything I can do? What shall I do?

Zmodyfikowany przez explo8 w dniu

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I am afraid there is still the problem...

Thank you for your help...

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I called for more help.

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