Firefox (Mac OSX) crashes every time I try to play a video.
I have a MacBook Air running OSX 10.10.3 and Firefox 39.0 (flash 18.0.0.209). I can browse most things fine, but if I try to play any videos the whole browser will crash. Have tried refreshing/resetting firefox, moving the .plist, and am not sure what to do from here.
Regards Nick
Wszystkie odpowiedzi (2)
Ideally a test url in a new profile is my first suggestion and if it crashes, how to submit the reports is below. Profile Manager - Create, remove or switch Firefox profiles
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Did you verify that the Shockwave Flash plugin is used to play the videos and not the HTML5 media player?
You can check that via the right-click context menu of the player area.