Przeszukaj pomoc

Unikaj oszustw związanych z pomocą.Nigdy nie będziemy prosić Cię o dzwonienie na numer telefonu, wysyłanie SMS-ów ani o udostępnianie danych osobowych. Zgłoś podejrzaną aktywność, korzystając z opcji „Zgłoś nadużycie”.

Learn More

Firefox Crashes very often

  • 3 odpowiedzi
  • 1 osoba ma ten problem
  • 5 wyświetleń
  • Ostatnia odpowiedź od cor-el

more options

I am unable to open my favorite game for the past week and firefox crashes regularly, here are the crash reports

bp-d0945c2d-0613-4a3a-9d85-f2c462150123 1/23/2015 8:32 AM bp-0daf79aa-dab3-4a3d-9480-151e12150122 1/22/2015 8:45 AM bp-38818c43-d8e5-4909-9279-acc272150121 1/21/2015 2:42 PM bp-55fe8d8f-c849-4c7c-b862-564342150121 1/21/2015 9:28 AM bp-4bdbc012-ec5e-44eb-98e1-1344a2150121 1/21/2015 8:49 AM bp-fe93fed0-7986-4332-a4d7-41b2b2150120 1/20/2015 4:33 PM bp-0b8ebfc0-d30e-4cc3-8b80-a31fa2150120 1/20/2015 8:18 AM bp-d10b56e2-1210-430b-a9e0-4fe912150116 1/16/2015 2:45 PM bp-061872ac-3a7f-4f5c-a332-4cdec2150116 1/16/2015 2:45 PM bp-ea72d288-64cf-4962-90b5-a0e242150116 1/16/2015 2:45 PM bp-99b3ff33-e145-437c-a1c8-4b2892150116 1/16/2015 2:44 PM bp-aa72c328-5112-43b8-a5ed-5c0452150116 1/16/2015 9:27 AM bp-e29e82ba-cafb-4120-872c-816b02150113 1/13/2015 10:59 AM bp-8bcf83f5-c0df-44ad-a706-055a92150112 1/12/2015 3:59 PM bp-03b35a7b-9e72-47d5-932f-126a62150108 1/8/2015 8:58 AM

Zmodyfikowany przez cor-el w dniu

Wszystkie odpowiedzi (3)

more options

hi, does firefox always crash when you try to access this game in particular? if so, what's the url to access it?

more options

Hello cory_hadley,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

If none of this works let me know back here and I can walk you through a Firefox refresh.

more options

Try to delete the profile folder content (folders) in the parent location of the disk cache as found on the about:cache page.

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.