Thunderbird Support Forum

Hi, I have had Thunderbird on my Windows 10 laptop successfully for many years. Today I added a new email account, but then Thunderbird kept losing connection. I thought I'd try uninstalling and re-installing it, but now I get the message that it can't be installed on my laptop. Anyone know how I can get round this?

I can't get on with Thunderbird 115 so want to install an earlier version. I have installed 102, but it asks for my school or work account log in, which I don't have. How do I achieve what I want, and stop thunderbird updating to 115. I need a quick answer as I have just made a donation to you, and if I can't have what I want I will ask for my donation back.

Watson.

I just purchased a Google Pixel 8a, and needed to install the reader for my Yahoo Mail account. When I searched for Thunderbird for Android, I found Edison Mail+. How does that fit, or is this something I don't want?

Is there - yet - a Thunderbird for Android? If not what do you recommend? I had been using K-9 mail on my Pixel 6a (which, I had understood, was the forerunner of Thunderbird for Android), but it just doesn't want to install on the 8a.

With the latest update 115.11.0 the existing profile was not identified and loaded. All existing configurations, mail and address book are not accessible. The likely problem is the installer program that uses IP address as a factor in finding the correct Thunderbird account. I use VPN and do not have a static IP address. I have been shut down for several days now and any attempt on my part to resolve the issue has failed. The old email is very significant. Unannounced updates can cause serious trauma for Thunderbird users.

I'm moving from win 10 to 11 in new PC. I downloaded Thunderbird. I have hidden files showing in new PC so I found where it should be. When I look for the Thunderbird I downloaded it's not there in roaming...so I can't move my profile into the new computer. I have it on a drive read to install, but it's not showing up.

i have 2 computers running the latest thunderbird 115.10.1 (64-bit) one is in perfect layout exactly the way i want it the other has more layout issues than i have time to fix to make it back the way i want ( a fresh install ) i just want to copy the lay out not the accounts , not anything else is there a file or 2 i can just copy and put on the new computer ? and make thunderbird look normal

I access a Gmail account with Thunderbird from browsers on differing machines. I also tried using Thunderbird itself to access the mail in Gmail.

So we have three different pieces here: A) Gmail account itself B) Thunderbird's view of the gmail account C) Thunderbird's local folders

What I was expecting was:

1) Thunderbird would pull copies of info on gmail (A) to Thunderbird's view of gmail account (B).

2) I would drag and drop folders or emails into the local folders (C) from Thunderbird's view of gmail account (B)

3) I would end up with gmail itself (A) having the email, Thunderbirds view of gmail account (B), and a copy in local folders (C).

You'll ask "Was it IMAP or SMTP/POP?". I entered the info in TB for the IMAP. There is SMTP information too that I see in TB. However, on gmail's settings on gmail itself says IMAP is disabled. POP is not disabled.

What I've got is confusion and things not where I expected.

1) I had Thunderbird pull info to its version of the gmail. 2) I dragged and dropped things (folders and emails) into local folders thinking I was making copies

Instead of what I expected, I ended up with:

Gmail account (A): All the tags somehow got pulled and the email is all sitting (I think maybe) in 'All Mail'. Not sure as there are hundreds of emails to look at an I think some things have been taken out of gmail.

Thunderbird's version of gmail account (B): Had a lot of email from gmail that had identical folders under the account in TB. Now those folders under TB's version of the email from gmail are empty.

Thunderbird's local folders (C): I think all the missing email from both gmail (A) and Thunderbird's version of the gmail account B) are now in local folders.

That's very much not the outcome I was looking for. I also was unclear was whether folders under the gmail account in Thunderbird were (in fact) local... the presence of the 'local folders' separately left me unsure.

I haven't used a mail client for personal use for a decade or more now. I use webmail (gmail). However, I wanted to do what I would have done in the old days - I wanted to pull down a copy of everything in gmail and save it (back when, it would have been as a .PST).

Mostly I was hoping for: I) Gmail mail is left on gmail. II) TB's version of the gmail account holds a copy of everything in gmail III) and I can backup, with a structure similar to gmail being preserved, a local repository (in whatever the right export format is these days) IV) If I'm in Thunderbird, I can send an email via gmail

I believe I can get every email that was messed up on gmail back there with some work. What I don't know is how to do what I want to do , as described immediately above. (Items I, II, III, and IV)

How can I do those things?

And are the folders under the gmail account representation in Thunderbird actually local? If so, why is there also local folders?

I'm setting up Thunderbird for the 1st time with multiple email and calendar accounts.

One of the accounts, an O365 account, is not setting-up the sub-folders.

I was also having issues with the same account's calendar and have implemented Tbsync Account Manager from the add-in and that seems to have fixed it.

Now on to the folders issue. The only folders appearing are the Inbox and Trash.

Any suggestions?

A brand new windows 11 laptop. I've installed TB 115.9.0 (64-bit) and want to migrate a profile from another machine to this one.

When I try and do anything with the profiles (about:profiles) I can see the profiles TB thinks it has (several now after my mucking around), but in every case, if I click on the Open Folder button I get the message

C:\Users\myusername\AppData\Roaming\Thunderbird\Profiles\7654blah.Default User is unavailable. If the location is on this PC, make sure the device or drive is connected or the disk is inserted,.....

I have tried manually adding the folder it can't open into the profile directory, no change. I have tried creating new profile with the profile manager, but no folder is ever created by the application itself.

I'm out of ideas.

I moved from 115.10.1 32 bit to 115.10.2 64 bit. What the hell happened to everything? No file menu standard bar, tools menu moved from top left to hidden menu drop down on top right (you should NEVER move controls from one side to the other), no way to delete all marked as junk? This is unusable.

My existing email provider (iiNet) here in Australia is no longer offering an email service. I have been recommended (by iiNet) to transfer to a company called 'The Messaging Company'. Already I have had an issue with the Messaging Company on account of their poor customer service. I note that Thunderbird has a Global Inbox. Does this mean that you are able to offer me an email service that will allow me to keep my current email address?: brucepitt@iinet.net.au If you are able to help, an estimate of the cost for this service would be appreciated. Thanks in anticipation, Bruce Pitt Queensland Australia

I have a new laptop & I've downloaded Thunderbird & logged in. It doesn't have all my old emails & folders in the new one. How do I transfer all the old emails & folders from the old laptop to the new one? Or is it a settings issue I need to go into on the old laptop to make it so they appear in the new laptop?

I have a Fastmail and 2 Cox addresses on rolled back Thunderbird 102. The Fastmail is IMap and both Cox addresses are POP 3. Cox is transitioning to Yahoo Mail, but we have kept our Cox addresses. I'm getting Yahoo mail web mail and think I should change the existing settings on Thunderbird and not create new accounts, but want to make sure. I saw something about Thunderbird and Yahoo and want to make sure I do it right or should use the third party setting for desktop clients that Cox provided for the transition. For me, the transition has not gone smoothly and I'm pretty frustrated. I am not a techie and any help in getting mail to the 2 Cox addresses landing in Thunderbird and the Fastmail continuing as is would be greatly appreciated. Thank you.

""Description: COX Server Name: smtp.mail.yahoo.com Port: 465 Connection Security: SSL/TLS Authentication method: OAuth2 User Name: your user name, duh - Mine keeps changing the user name to the last name I put into any of my 6 accounts. The only way it will send mail is if the correct user name is in the correct account (obviously). Why is it changing constantly? click OK""

I've read the "fixes" from 2023 and they do not work for me. I tried changing the DESCRIPTION to blank, didn't work. Changed them to the corresponding e-mail for the account. Didn't work. Changed it to "SMTP" with the corresponding e-mail. Didn't work.

It keeps changing the last one I edit to the one I edited before it. It's driving me crazy. Won't send mail unless the User Name is correct (obv.)

Whole mess started when forced to switch from Cox to Yahoo recently. Seems to be working other than TB changing the name as soon as I type in the next one in the next email address and then it not working until I change the User Name back to the proper e-mail address of the 6 accounts.

I'm attempting to import/load an Archive.sbd file folder containing my old Thunderbird emails circa 2002-06. I attach an image showing the files and their sizes. I'm using the import tool and selecting import from a thunderbird profile and selecting all categories of Data to be imported. I get an import failed unexpectedly message. I attach an image showing this response. If I select only mail messages to import, the process completes with a file folder called Thunderbird Import which is empty. Not sure what the problem may be. Possibly exceeding file size? or Am I selecting the right category under import. I have no Zip files hence didn't use import from a file. I'm really unsure as to how to even look at what's on the Archive files but certain the larger files contain email messages.

Thanks,

Gary Mumaw