Firefox Community Forum

Dear Firefox Support Team,

I am writing to request assistance regarding what appears to be a duplicate or disconnected Firefox Sync account.

I’ve been using Firefox Sync with the email address inhucr@gmail.com on two different devices:

   On my work computer, I had access to over 143 saved passwords

   On my personal computer, I could only see 33 saved passwords

However, I was still able to log in to websites automatically on my personal computer, even though I couldn’t view the saved passwords in the password manager. This made me suspect that the data might be stored locally or that the devices were syncing separately.

A few days ago, I deleted all saved passwords from my work computer (after backing them up to a spreadsheet) and then logged out of the Firefox account on that device. Later, when I checked Firefox on my personal computer, the 33 passwords were still there and unchanged, which confirmed my suspicion that I might be using two Firefox accounts that look identical but are not actually connected.

I also noticed that I can no longer log back into the version of the account I was using at work — the system rejects the password I currently use on my personal device, despite both using the same email address.

Could you please verify whether there are two separate Firefox accounts linked to this email address or help me recover access to the original Sync data?

Thank you very much for your support.

Kind regards, Ingrid Hurtado

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