Firefox Support Forum

I am trying to install Firefox on a new computer but I keep getting stuck on the confirmation code that is supposed to be sent to my email address. I have not received the code after several attempts. I have been waiting for about 30 minutes. I have checked my spam folder and I have added accounts@firefox.com as a safe sender. I have to get this installed soon so I need help right away. Thanks

When I scroll down and click on a bookmark it used to remember where I left off, now it always starts at the top of the list every time. I haven't changed any settings that I know of, the computer has updated so I assume something changed.

Amazon and YouTube movie pages have been freeezing up since the most recent Windows 10 update. I have to switch to Chrome to watch movies. They freeze on their main pages and don't necessarily have to have a movie playing.

Ernst

Hi guys! Using Mozilla on my computer became a nightmare just because of a simple problem - after recent update Firefox suddenly stopped to autocomplete logins (e.g. to e-mail etc.). Which means that now I have do it manually every time... The worst part here is that:

1. privacy settings in Mozilla are correct (autocomplete login forms is ON) 2. I haven't changed anything else or added any new software

It all started just 2 days ago after last Mozilla's update. From what I see is that Mozilla probably added new module - enhanced tracking protection however I tried all 3 options there and any of them allows to remember and autocomplete login forms.

Anyway you can help me? Cheers!

I was totally blindsided by the changes imposed by the switch to this feature. Having now read up on it I can understand the need for it, but IMHO the implementation is... not optimal. Why do we have to have two "overflow" icons? Why could the two functions (traditional overflow list and new Extensions Management) not be maintained under a single button/function as before? (I don't care which symbol would be used, but splitting up the access to these functions? Come on!) AND why can we no longer order the items on the new overflow menu the way we want? --at least, I haven't found a way to move them around. Further, when extensions say that they "Can't read and change data on this site", does that mean that the extension is broken, nonfunctional, locked out, etc., or are we required to do something to restore it to functionality? -And if so, do we have to do this for every extension, on every site? Let me just say, not a huge fan at this point. Ugh.

Looking at my Task manager, when I open Firefox it started opening multiple "Firefox" apps every few seconds until eventually about 85% of my memory is used up (Total of 16MB) If I close some of them I get the usage down to 10% but then it starts opening up more apps all over again. I only have the start page, Google, open! I can't use Firefox like this how can I get it to start normally?

Hello, I've been dealing with this issue for some time now, but I don't know when it started. One day pages started being displayed with Impact as my body copy, but I never changed anything about my fonts in Firefox. I thought it was something with my system fonts, but I've since uninstalled copies of Impact on my Windows 10 PC. I'm not sure where else to look, but Impact is a difficult font to read as it's super bold & condensed. Makes reading body copy, especially small type, hard to navigate.

Any help would be greatly appreciated!

Thank you in advance!

For the past three days my firefox has been constantly crashing. I'm losing points in the games I play because when it restores, it takes me back to the very start of the game I was playing wiping all my hard earned scores out. It started after I uninstalled the latest update, which I did because I didn't like a lot of the tweaks and changes you made. It crashed so often I gave in and reinstalled the latest update - which seemed to fix it until I started my pc up next time I went online. It just keeps crashing for hours to the point where I give up and turn my pc off. The ONLY thing I have changed is the update of your product. I always have my pc set up the same way so nothing is different.

Im running the Whatsapp Desktop App on Firefox (https://web.whatsapp.com)

Issue: Dragging Image or any other type of Files Into Whatsapp App Is Leading To Application Reload Error. This error is not occuring on Chrome or Edge.

Image attached.

Resolution: 1. Tried uninstalling firefox. 2. Rebooted System.

Microsoft messed up the latest Firefox update. I had to re-install Firefox from the app store on Win11. I thought id would be a simple task of logging into my account. But all my setting appear to have been lost; home tabs, bookmarks, add-ons, etc. I have tried to sync from the settings menu and no different. The previous firefox install is still on the laptop but does not start.

Any ideas? I have searched everywhere I can think of and an hour later coming here. The bookmarks still appear on my phone at present.

Having some issues getting the Amazon.com website to load correctly - seeing lots of blue underlined words and most images won't show up at all. Already tried all the usual steps - clearing cookies, cache and logins. Also rebooted - problem persists. Other browsers (Chrome or Edge) do not seem to have the same issue. Is this a known glitch and/or is there something I can do on my end to fix it?

I installed Firefox on a new laptop this morning. When I signed in, Firefox somehow found a very old, like SEVERAL YEARS old, setting of bookmarks, toolbar settings, passwords, etc. and then synced the new device to that old information. Then when I opened Firefox in my other devices, Firefox automatically synced (with the new laptop, apparently) and replaced all my current saved information with all that old information.

I'm crushed. I'm missing several years' worth of bookmarks and other information I'd saved in my Firefox. Is there a way to reclaim the Firefox information I had on my devices prior to signing in on the new laptop?

I am running FF v110.0 on Windows 10 (64). This version automatically downloaded and installed without my permission (I never allow any software to automatically update) - I found out about this a week or so ago. I've also reset the update settings to what they've always been.

Anyway, since that upgrade I am getting a blue box around whatever control I click on. This occurs on most web sites. I've tried the various suggestions from years ago (troubleshoot mode, about:config 'browser.display.focus_ring_on_anything' and 'browser.display.show_focus_rings' = false). This does not occur on any other browser and didn't occur on Firefox until the latest update.

How do I get rid of this? It is very annoying with several web sites I use daily.

Thanks,

Hello. I am an IT administrator at my company. We deploy Attack Surface Reduction policies in Windows Defender antivirus. We do not deploy Firefox Enterprise and don't plan to, but we also do not block users that want to download it. However, users that do use it report receiving alerts from Defender that some Firefox executables "do not meet a prevalence, age, or trusted list criteria" and get blocked. I installed version 111 on a machine to test, played a bit and then uninstalled it. While I didn't get these during installation or regular browsing, I did receive these errors when uninstalling. I reinstalled and uninstalled again and the same occurred. Could you please investigate and hopefully get them on trusted lists? Thank you.

Firefox v. 111.0.1 (consumer) Windows 10 devices Microsoft Defender antivirus ASR Policy violation: Block executable files from running unless they meet a prevalence, age, or trusted list criteria

Executables affected: C:\Program Files (x86)\Mozilla Maintenance Service\Uninstall.exe C:\Program Files\Mozilla Firefox\uninstall\uninstaller.exe C:\WINDOWS\TEMP\~nsuA.tmp\Un_A.exe C:\WINDOWS\TEMP\~nsuA.tmp\Un_B.exe .... C:\WINDOWS\TEMP\~nsuA.tmp\Un_Y.exe C:\WINDOWS\TEMP\~nsuA.tmp\Un_Z.exe C:\Program Files\Mozilla Firefox\maintenanceservice_installer.exe->(VFS:Uninstall.exe#1)

Since the last but two update. actually in January. this is what has happened to the message boxes on MSN. That is someone replies to me through a comment and a box with the reply pops up. This is the result.

<a class="link" href="fast-xi3567{fast-xi3567-7385}fast-xi3567" target="_blank">fast-xi3567{fast-xi3567-7386}fast-xi3567</a> replied to <a class="cwt-link" href="fast-xi3567{fast-xi3567-7387}fast-xi3567" target="_blank">fast-xi3567{fast-xi3567-7388}fast-xi3567</a>. fast-xi3567{fast-xi3567-7389}fast-xi3567 <a href="fast-xi3567{fast-xi3567-7390}fast-xi3567" target="_self"> fast-xi3567{fast-xi3567-7391}fast-xi3567 </a>

I am attempting to disable the Recent Bookmarks section from the bookmarks menu in Firefox Windows version 111. The main solution that's been suggested in the past is to use about:config and change browser.bookmarks.showRecentlyBookmarked to false.

This setting appears to be ignored in my version as changing it has no affect.

Any other steps?

When I'm using the kayosports.com.au video streaming service website on Firefox (version: 110.0.1) the right arrow button to navigate the media content shelf rows so that I can see what else is streaming does not register when clicked with the mouse. Previously I was using version 109 of Firefox and the same bug was happening with that version as well.

When using the kayosports.com.au website on Brave Browser the right arrow button responses just fine when clicked with the mouse, just not with Firefox.

I'm using Windows 10 21H2 on a Desktop PC.

One day, all my Push Notifications on websites like Youtube and such are suddenly going on my Windows 10's action center instead of just showing it on the web browser like it normally does.

Was this a update change or some setting I accidentally changed? (or changed on me) And How do I switch it back?

I tried to to disable it by going into about:config and changing: alerts.useSystemBackend.windows.notificationserver.enabled to false.

But it didn't work. It still pops in the Windows 10 Action Center, which I don't want.