Firefox Support Forum

Version 118.0 Seit heute Morgen kann ich Firefox nicht mehr normal starten. Nur als Admin, es werden aber keine Webseiten mehr angezeigt und wenn ich in die Adresszeile etwas eingebe passiert nichts. Ich habe den Browser deinstalliert und neu installiert, ohne Erfolg. Dann habe ich die Unser Datei gelöscht, ohne Erfolg. Die Firewall blockiert nicht und den Virenschutz habe ich deaktiviert, ohne Erfolg. Beides ist das original Win10 Werkzeug. Wenn ich about:support eingebe passiert nichts, kann das Menu aber über den Link öffnen

I've been having this issue for several months now. It seems my Firefox on MacOS (Both Monterey and Ventura Intel) can't load any Google sites (google.com, gmail, google meet, etc) after I put the computer to sleep and wake it up again. Only gets fixed after quitting and relaunching firefox.

I've recreated this issue while in "Troubleshooting Mode" with all my addon's disabled, so it is not related to an addon.

This issue might be also happening after some amount of time idle as well, but I've only been able to recreate it by putting the machine to sleep and waking it up the next day.

Is there a way to fix this? or is there a way to get more debug info to help diagnose?

I've noticed this issue happening randomly, some of my toolbar bookmarks listed on the sidebar just up and disappear from view. As if they were never there. But I know they're still saved because when I click to Manage Bookmarks and check them there, they show up fine. The toolbar just randomly hides them for whatever reason, and I can only fix it by closing Firefox and opening it again.

I'm on the current version. I remember accessing about:support and clicking on Verify Integrity while trying troubleshoot some other issue, but don't know if that could've caused it though.

Hello,

I can't seem to find a way to drag and drop gmail attachment from gmail to my computer. WWhat it does, instead of moving a file, it creates some preview url file.

Is there any way to be able to download the file by dragging it from gmail to my computer?

I have Mac Pro 2018 and having a problem with Thin Lines on left side of the browser (Firefox Mac) i can't find anyone on line with same problem explaining how they resolved the issue!

I was trying to create an account for the first time to use Firefox sync on a different computer and I guess I must have either somehow entered my age wrong or be having some weird error. Now when I go to click sign it it still says I cannot create an account due to age requirements. I have made this account on my other computer, but I am hoping to still be able to sync my browser from the computer that is having this problem.

I am running Firefox on Mac OS 13.5.2. Every few videos I watch on Youtube skips a few seconds forward (audio and video). I only started experiencing this problem once updated firefox to 117.0.1 (64-bit).

Whenever I use google docs, and try to select text, move between headings, format text, or type, my cursor will jump up significantly, either a few lines, or several headings depending on the action being performed. tested in other browsers, only occurs in firefox, and even booting it up in troubleshooting mode does not resolve the issue.

this is the only site where this occurs, so I thought it was an extension, but troubleshooting mode seems to indicate that it's not. Attempting to clear caches and reload the site doesn't work either. Currently using a wireless keyboard and mouse, not on a laptop with a touchpad, so it doesn't seem to be an input issue Like touching a pad indiscriminately. Advice?

I am reaching out to the Mozilla Firefox community for assistance and guidance in resolving this issue. If you have encountered a similar problem with Mozilla Firefox or have expertise in troubleshooting Firefox, your insights and recommendations would be highly appreciated.

Please feel free to share your experiences, potential solutions, or steps to diagnose and resolve this problem. Your assistance will be invaluable in helping me address this Mozilla Firefox usage issue effectively.

Since 117(Beta)I have an issue with Firefox refusing to apply the update it downloaded. I've tried searching left and right on the internet for a solution and one does work which is installing the newer version of the browser each time myself. But this is ofcourse not a solution in the long run.

It tries now to apply the update 118b9 to stable version 118 and it did downloaded just fine and asked me if I wanted to close the program to let it update which always worked. I've tried different DNS to see if that could be the problem, tried a clean default profile to see if that helped, I haven't tried uninstalling it and reinstalling it, due to me losing my passwords and what not.

I also tried to run the stable version to see if the issue was still there and it is still there, so me using the beta channel isn't the issue here.

As per subject. After i close FF - and it is no longer showing as an app in Task manager. When i try to restart it, it says it's still running and i have to ask it to close FF before it will open it again. AFAICS It happens randomly.

It may be relevant that when using CCleaner, it often (randomly) hangs when cleaning FF internet cache and says FF needs to be closed when it is already closed and does not appear in task manager. If i ask CCleaner to close FF, the application hangs.

Less likely perhaps to be relevant: i got a rogue change of Favicon on one site. I eventually deleted the relevant file hoping the Favicons would repopulate. Most have, but many haven't including hotmail and protonmail sites.

There seem to be many causes/solutions to FF hanging but i thought these specific circumstances might make it easier to suggest what the problem is exactly and how to fix it.

Thanks.

(first question, new to firefox, sorry if i did anything wrong!)

On youtube there's the top bar, including the search bar, youtube home, notifications, your accounts, etc.. If my mouse isn't hovering directly over this area, it becomes darker, such as the whites turning into grays. What setting in about:config should i change to make it stay light and, well, normal, no matter where my cursor is?

The right pane on google drive is not loading on firefox. It says "Couldn't load, Try again". Dev tools show the error "NS_ERROR_INTERCEPTION_FAILED".

If i clean the data and cookies for the website it starts working but not for long. Last time i did it i lasted like 5 minutes. Turning off all the extensions doesn't help.

I'm logged in on several google accounts, don't know if that matters.

This has happened a few times before after a Firefox update, but the most recent occurrence was after the update to version 117.0.1. My mouse wheel will not scroll in the bookmarks drop down menu, I have to use the up and down arrows in the drop down menu which is very slow. When the scroll wheel did work in the past, I could be scrolling and then move the cursor to the up or down arrows and scroll even faster still using the scroll wheel and get to the folder I want a lot quicker. The scroll wheel works normally while scrolling through webpages, the only place it doesn't scroll is the bookmarks drop down menu. I'm running Firefox version 117.0.1 (64 bit) on a Windows 10 notebook PC. Any help would be greatly appreciated, thank you.

Watching videos on Twitter/X doesn't seem to work too well on Firefox. I don't have an account, but I sometimes have to watch a clip on the site. The problem is that you cannot skip the video i.e. you cannot move the dot that shows where you are on the video; you have to watch it from the start, till the end. You cannot also change the volume, apart from clicking on the "mute", so technically here you have the options of full sound and no sound. Twitter has always worked perfectly on the Microsoft Edge that came with the Windows on this desktop PC (bought in fall 2020).

Hello I use webrtc to organise online calls and, for some time now, I've noticed that I'm getting echoes on Firefox whereas in the same situation (same output/input) I'm not getting any on Chrome...

I've tried looking at the getUserMedia level by changing the following parameters: **echoCancellation**, **autoGainControl**, **noiseSuppression** but that doesn't change anything.

I have the impression that this is due to the latest browser update...

No problem with chrome.

Any ideas ?

Thanks