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Assistance Request - Firefox Browser Animation and Window Issues

Dear Firefox Support Team, I hope this message finds you well. I am writing to seek assistance with a persistent issue I have been experiencing in my Firefox browser. De… (les mer)

Dear Firefox Support Team,

I hope this message finds you well. I am writing to seek assistance with a persistent issue I have been experiencing in my Firefox browser. Despite my efforts to troubleshoot, I have encountered problems with various animations within the browser.

The specific issues include:

  Text Selection Animation: The animation for text selection does not function.
   Element Overflow Scroll: The animation for scrolling within elements in overflow does not work.
   Developer Menu Resizing (F12): The animation for resizing the developer menu (F12) is not functioning.
   Button Hover Effects: When hovering over elements such as buttons, the expected CSS :hover modifications do not occur.
   The cursor remains the same regardless of where it is moved. This is particularly problematic as the cursor often retains the icon corresponding to editable text even when over buttons.

Additionally, there are complications when resizing the browser window. Upon resizing, the window seems to "half" itself, making it impossible to drag or further resize. This behavior also hides the three standard buttons present in all windows.

An additional symptom is that when I initially open the browser, it functions perfectly. However, during usage, the first indication of a problem is the disappearance of the mouse cursor, requiring movement for a couple of seconds. From that point onward, all mentioned issues begin to manifest.

I have taken several steps to address these issues, including:

   Complete Firefox Reinstallation: I uninstalled and reinstalled Firefox from scratch in an attempt to resolve the problem.
   ESR Version Testing: I experimented with the Extended Support Release (ESR) version of Firefox, but the issues persisted.
   Hardware Acceleration Disable: I disabled hardware acceleration to check if it was causing the problems, but the animations still did not work correctly.

Despite these efforts, the problems persist, and I am reaching out to seek your expert guidance in resolving these issues. Your assistance in this matter is highly appreciated.

Thank you for your time and consideration.

Best regards,

Ivan Beltrame

Asked by Ivan Beltrame 3 uker siden

Answered by cor-el 3 uker siden

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firefox browser cannot open folder selection

I'm using firefox 119.0.1 Version on a Steam deck(SteamOS) and installed using the Discover app when in browser i cannot click on the "Open the file browser" icon that a… (les mer)

I'm using firefox 119.0.1 Version on a Steam deck(SteamOS) and installed using the Discover app

when in browser i cannot click on the "Open the file browser" icon that appears on websites. Also i cannot open the Downloads folder within the Menu bar from firefox I tried entering into safe-mode and still couldn't open I also tried using another User Profile under "Right click Firefox -> firefox profile manager" to try to see if it was something from my user profile that was causing the issue but i also couldnt open in another profile.

I also tried on a different browser to see if it was my device problem but i could open it. i tried on Brave and Chrome and it worked.

i dont know what to do, this was working normally last week and now it doesnt work, Even in another profile with no configuration done no extension and not logged in the "Open file" button doesnt work

Asked by wolmaner00 3 uker siden

Answered by zeroknight 3 uker siden

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Artifacts with HW compositing enabled on Intel HD 4000

Hi, I seem to have an issue with Firefox rendering pages with artifacts. I use Linux Mint 21.2 Cinnamon, video adapter is Intel HD 4000. Currently running 6.2 kernel, tri… (les mer)

Hi, I seem to have an issue with Firefox rendering pages with artifacts. I use Linux Mint 21.2 Cinnamon, video adapter is Intel HD 4000. Currently running 6.2 kernel, tried to fall back to 5.15 which didn't change anything. Attached the examples, the first 2 are screenshots of the about:support page, the issue appear there consistently but not necessarily at the same place. I've tried to open Firefox in the Troubleshooting mode, and the artifact appeared right in the dialog asking for restart! (see pic. 3) Enabling software WebRender (gfx.webrender.software=true) fixes the issue.

about:support page:

 when HW compositing is on: https://termbin.com/7ith
 when SW compositing is on: https://termbin.com/rlme

I have tested memory with memtest86+ overnight with no errors, CPU has been tested by Prime95 for 3-4 hours, the iGPU seems to be working fine either in Unigine Heaven, GpuTest and glmark tests. Is there a way to fix the issue other than disabling HW compositing?

Asked by butterpilz 1 måned siden

Answered by zeroknight 1 måned siden

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Firefox freezes and paralyzes OS when loading specific non-default profiles

Hello! When trying to load specific profiles, Firefox freezes and my system blocks, with fan on full speed. I have to either kill that profile via process manager (befo… (les mer)

Hello!

When trying to load specific profiles, Firefox freezes and my system blocks, with fan on full speed.

I have to either kill that profile via process manager (before everything freezes) or force shutdown my computer.

The only thing these profiles have in common is that their names have special characters ('í' and 'ã'). Renaming has no effect but Firefox being unable to find them.

Unfortunately I have no error message to quote. I need to use these profiles because of their specific saved logins data.

I'm on Debian GNU/Linux 12 (bookworm) x86_64, 6.1.0-12-amd64. Firefox verson is 115.4.0esr (64-bit).

Thank you for your time. -chico

Asked by chico 3 uker siden

Answered by zeroknight 3 uker siden

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firefox shortcut keys problem

Hello, I need help i'm using polish language always on many websites. When i typing letter "ó" which using key combination Right ALT+O always my brower opening "Open f… (les mer)

Hello,

I need help i'm using polish language always on many websites.

When i typing letter "ó" which using key combination Right ALT+O always my brower opening "Open file" dialog window. this is annoying always.

Many sites write that it can not be changed?

Why does the browser open this dialog with this shortcut when there is another shortcut for it? Ctrl+O. Why two another shortcut doing te same job?

Asked by mati5000 2 måneder siden

Answered by cor-el 3 uker siden

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Open links in private window

I am running Firefox on my Arch Linux. Is there a way to modify the default behavior so that links open automatically in a private window instead of a regular one? … (les mer)

I am running Firefox on my Arch Linux.

Is there a way to modify the default behavior so that links open automatically in a private window instead of a regular one?

Asked by user419 1 måned siden

Answered by user419 1 måned siden

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The preference browser.privatebrowsing.enable-new-indicator does not work as expected anymore.

It used to be that when I'd set browser.privatebrowsing.enable-new-indicator to false, that there would not be the text Private browsing next to the private browsing icon… (les mer)

It used to be that when I'd set browser.privatebrowsing.enable-new-indicator to false, that there would not be the text Private browsing next to the private browsing icon on the tab bar. But now, even though I have confirmed that the setting is still on false, the text is back, just where I don't want it.

What is going on, and what step can I take to change it back?

Asked by Sterrence 1 måned siden

Answered by zeroknight 1 måned siden

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Profiles Page Open Directory Button Broken

Need a little help with About:Profiles page have xfce but a weird bug on my machine its not a show stopper but annoying if i open firefox and type about:profiles ir show… (les mer)

Need a little help with About:Profiles page

have xfce but a weird bug on my machine its not a show stopper but annoying if i open firefox and type about:profiles ir shows you profiles on Firefox you get a box to open the file which should open Thunar (file manager) to show files, but mine opens Sublime text ????

See https://i.imgur.com/EErkzo6.png here I am on Arch Linux with Xfce & DWM combo spoke to other XFCE & DWM users they have weird issues like nothing happens or a text editor opens on theirs ?

So just wondered if it was a FF issue

Asked by daleholden 1 måned siden

Answered by daleholden 1 måned siden

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Firefox won't show "save" nor "open" window

Firefox won't show ever the window to save files or to open files. It happens on any website. If I press ctrl+S the "save as" window does not appear. If I try, on any pag… (les mer)

Firefox won't show ever the window to save files or to open files. It happens on any website. If I press ctrl+S the "save as" window does not appear. If I try, on any page, to open a file for upload the window to select the file does not show.

Please advise!

OS: Ubuntu 22.04.3 LTS Firefox Version: 118.0.2 (64-bit) (installed through Snap)

Asked by write3 1 måned siden

Answered by cor-el 1 måned siden

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Secure Connection Failed

I have a SonicWall firewall on our office network. I can log into it from an office workstation, but when I try to export/save its Configuration I get the "Secure Connect… (les mer)

I have a SonicWall firewall on our office network. I can log into it from an office workstation, but when I try to export/save its Configuration I get the "Secure Connection Failed" message. I've searched for a solution to this but have only turned up two:

1) Disabling SSL Scanning Feature in Your Antivirus Software.

2) By Changing the SSL Settings On Firefox

Neither of these are desirable. For option 1, this computer is using Windows Defender, and disabling SSL scanning is not a feature that I know of. In either case, these solutions are across-the-board and would affect all pages I go to whereas the only one I'd like to get to is this SonicWall device located on our internal LAN.

I recall that Firefox used to allow you to make an exception on a per-site basis. Is this no longer possible? Is there any other way to accomplish this without disabling SSL validation for all sites?

Asked by Mark Foley 1 år siden

Answered by Mark Foley 1 år siden

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Can't attach or download files

If I try to attach or download (only with the Always ask you where to save files option turned on) a file in any website, the browser doesn't open the Files window. Drag… (les mer)

If I try to attach or download (only with the Always ask you where to save files option turned on) a file in any website, the browser doesn't open the Files window. Drag and drop works. I am able to choose the download folder from the settings and upload any folder, though.

I'm running Firefox 103.0.1 on Linux Ubuntu 22.04 LTS.

Asked by gabrielegagliardi23 1 år siden

Answered by jonzn4SUSE 1 år siden

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Disabling DRM completely

I have disabled DRM content, why is firefox annoying me to enable it each time I load a website that requires it. What seems to be now the general topic, even for a simpl… (les mer)

I have disabled DRM content, why is firefox annoying me to enable it each time I load a website that requires it. What seems to be now the general topic, even for a simple blog... If I disabled it, I do not want to be prompted to enable it back. I know how to enable it.

Asked by david636 1 år siden

Answered by cor-el 1 år siden

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plugshare.com page is missing couple of crucial menu icons

When plugshare.com loads, there is a prominent search box at the top left corner. However it is missing the menu icon (see attached pic) as well as the search icon. This … (les mer)

When plugshare.com loads, there is a prominent search box at the top left corner. However it is missing the menu icon (see attached pic) as well as the search icon. This is happening on 2 different machines running Ubuntu 22.04.

Please fix. Google Chrome displays just fine; see attached pic.

Asked by groundie 1 år siden

Answered by cor-el 1 år siden

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Lost work in browser

Firefox update required me to restart Firefox. I was unable to save a bunch of work I had done in a particular tab because Firefox seems to have refused to connect to the… (les mer)

Firefox update required me to restart Firefox. I was unable to save a bunch of work I had done in a particular tab because Firefox seems to have refused to connect to the site I was working at until I update. THAT SUCKS!

Asked by Hugh 1 år siden

Answered by cor-el 1 år siden

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firefox switching to tab with login prompt everytime on startup

everytime I open firefox, it automatically switches tabs like these which require authentication to log in. even though their password is saved, I am still required to cl… (les mer)

everytime I open firefox, it automatically switches tabs like these which require authentication to log in. even though their password is saved, I am still required to click in sign-in button.

Its really annoying that these kind of tabs get opened automatically, and then I have to switch back. Is there a way to disable this autoswitch or better, let the authentication happen automatically since the password is already stored ?

Asked by kushagraR 1 år siden

Answered by cor-el 1 år siden

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Permanently pin the tab of an addon

I use the Feedbro-Addon, which creates an own tab. Its url is: moz-extension://285d678c-ecb3-4003-923d-835fc9d8e0bc/reader.html If I use it as a normal tab (instead of … (les mer)

I use the Feedbro-Addon, which creates an own tab. Its url is: moz-extension://285d678c-ecb3-4003-923d-835fc9d8e0bc/reader.html

If I use it as a normal tab (instead of a pinned tab) ... it survives a Firefox restart. But if I use it as a pinned tab (which I want) ... it disappears after a Firefox restart.

I suppose it has to do with it being an addon-page instead of a "normal" page.

Is there a way to make it stay permanently pinned?

Asked by thomasvonderelbe 1 år siden

Answered by cor-el 1 år siden

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How to change the css of addons-pages

Hey there, How can I change the css of pages created by an addon? (Example-URL: moz-extension://285d678c-ecb3-4003-923d-835fc9d8e0bc/reader.html) I know how to change… (les mer)

Hey there,

How can I change the css of pages created by an addon?

(Example-URL: moz-extension://285d678c-ecb3-4003-923d-835fc9d8e0bc/reader.html)

I know how to change normal pages css via different tools like Stylus etc. (or via userContent.css). But this does not work for pages created by addons.

Can you please help me?

Asked by thomasvonderelbe 1 år siden

Answered by jscher2000 - Support Volunteer 1 år siden

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Why can't we customize the keyboard shortcuts?

Hello, I have been using Firefox as my main browser for more than a decade. One could say i am some Mozilla fanboy, having convinced many of my friends and relatives to u… (les mer)

Hello, I have been using Firefox as my main browser for more than a decade. One could say i am some Mozilla fanboy, having convinced many of my friends and relatives to use Firefox instead of any chrome based options (Which there are to many these days). It struck me today, as i was reworking some workflow elements in many programs i use daily, that it is impossible to change any key binding in Firefox anymore. I know it has been a while now, and i searched all over the web for an answer or a solution, but at this point it is clear that other than going in the code and recompiling Firefox manually, it is not possible. I stumbled upon the (only) extension that allows to change some shortcuts, but the two that i wanted to change are impossible to configure from it, being disabling only f12 as i would use it for other things but i do not want to lose the dev console and also ctrl+L to open the address bar, it is quite inconvenient and would much prefer to use ctrl+spacebar as it matches many other bindings i am using with other software. There have been many other features that were changed in the recent years that made me start to look for an alternative, as i see features melting away almost as quickly as the user base of the product.

I do understand that one person's problem is not going to change the way a big piece of software is working, but i am wondering, why are the users losing such features as basic as customizing key bindings in a piece of software that used to be so incredibly customizable in the past? Why is the only viable option to anything chrome based losing it's edge over the competition? Is Firefox v150 be based on the chromium engine or will it die before?

Thank you in advance, and no, i don't need the link to the shortcut page, i already have it.

Asked by DoubleWookie 1 år siden

Answered by Terry 1 år siden

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Log ins lost every time I start FireFox - only started happening recently.

I've checked a couple of the "similar topics" before posting here. I'm not sure if I am having the same problem or something else. Back Story: I have a "few" windows an… (les mer)

I've checked a couple of the "similar topics" before posting here. I'm not sure if I am having the same problem or something else.

Back Story: I have a "few" windows and tabs open in FireFox. I would finish what I was doing, shut down and then the next time I booted up and loaded FireFox, all sessions would be restored and all log ins honoured (kept). That is: I was still logged in.

(Moving to now) Yesterday I powered up and ALL sites were logged out. About 20 log ins were needed. Hmmmmm... gmail, and the rest.

"Ok... something happened. No problems, things should be ok from now. I've logged in, so all is sweet."

Today I power up: All logs ins lost. Had to go through it all again.

Gmail is throwing security alerts at me hand over fist. Yeah, that is good in some ways. I get that part. But I've logged in.

Seems - my thoughts - that the cookies aren't being saved. But why? I haven't touched them or their settings.

Yes, I did do a clean out of older cookies. But left the gmail ones, and other sites I know I use. I have `adblocker ultimate` installed.

Now I am logged in, if I open the `cookies` and look I should see them there for the sites to which I am logged in - yes?


To be clear: When I am done, I do NOT `exit` FireFox. All windows, tabs, sessions are left. I just shut down the machine. Then next time I load FireFox and they are re-loaded and log ins are maintained.

Asked by teeny_weeny 1 år siden

Answered by cor-el 1 år siden