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[SOLVED] Since updating to Java 1.6.0_33 on my MacBook running OSX 10.6.8, websites say Java not installed in Firefox, but works in Chrome

Skrevet

I work for User Testing, which uses a Java-based screen recorder to make videos of people using commercial websites and offering spoken feedback on the site. Since installing the Java 1.6.0_33 update for Snow Leopard on my MacBook, the User Testing screen recorder does not recognize that Java is installed, and won't work.

If I switch to Chrome, all works smoothly. I have the latest version of Firefox, and have installed the latest updates. I have opened Java Preferences in my Utilities, and made sure that the checkbox "Enable applet plug-in and Web Start applications" is checked. I have cleared the cache and cookies in Firefox. The problem still persists.

User Testing says no other Mac users have reported the problem, and so they cannot help me. I rely on a Firefox add-on that is not available for Chrome to notify me of new User Testing jobs (which are normally claimed in seconds), so it is not practical for me to simply switch to Chrome or another browser.

Interestingly, when checking my plugins in order to fill out the information required below in this help request, I was sent to a Firefox page that says "For your safety, Firefox has disabled your outdated version of Java. Please upgrade to the latest version."

When I click the link, it says that Apple supplies its own version of Java, which of course I have already installed. Guess this is the root of the problem, but how do I fix it?

EDITED TO ADD SOLUTION:

After even more Googling, I eventually stumbled on the solution. In the Firefox menu, I chose Help>Troubleshooting Information, and clicked "Show in Finder" under Application Basics. I then quit Firefox, clicked on the Profile folder, deleted the file "pluginreg.dat", and restarted Firefox. Java now shows up among my plugins, and is enabled by default. The failure of pluginreg.dat to update automatically was supposed to be an old Firefox problem that has been solved, but apparently that is not always the case.

Thank you to everyone who answered.

I work for User Testing, which uses a Java-based screen recorder to make videos of people using commercial websites and offering spoken feedback on the site. Since installing the Java 1.6.0_33 update for Snow Leopard on my MacBook, the User Testing screen recorder does not recognize that Java is installed, and won't work. If I switch to Chrome, all works smoothly. I have the latest version of Firefox, and have installed the latest updates. I have opened Java Preferences in my Utilities, and made sure that the checkbox "Enable applet plug-in and Web Start applications" is checked. I have cleared the cache and cookies in Firefox. The problem still persists. User Testing says no other Mac users have reported the problem, and so they cannot help me. I rely on a Firefox add-on that is not available for Chrome to notify me of new User Testing jobs (which are normally claimed in seconds), so it is not practical for me to simply switch to Chrome or another browser. Interestingly, when checking my plugins in order to fill out the information required below in this help request, I was sent to a Firefox page that says "For your safety, Firefox has disabled your outdated version of Java. Please upgrade to the latest version." When I click the link, it says that Apple supplies its own version of Java, which of course I have already installed. Guess this is the root of the problem, but how do I fix it? EDITED TO ADD SOLUTION: After even more Googling, I eventually stumbled on the solution. In the Firefox menu, I chose Help>Troubleshooting Information, and clicked "Show in Finder" under Application Basics. I then quit Firefox, clicked on the Profile folder, deleted the file "pluginreg.dat", and restarted Firefox. Java now shows up among my plugins, and is enabled by default. The failure of pluginreg.dat to update automatically was supposed to be an old Firefox problem that has been solved, but apparently that is not always the case. Thank you to everyone who answered.

Endret av rsteffan

Valgt løsning

Try to Reset Firefox and check it again, otherwise try to Creating a new profile and check it again.

see also : Recovering important data from an old profile


thank you

Les dette svaret i sammenhengen 2

Flere systemdetaljer

Berørte nettsted

http://www.usertesting.com

Installerte programtillegg

Silverlight Plug-In 4.0.50524.0, DivX Web Player version 1.4.0.233, QuickTime Plug-in 7.6.6, Google Talk Plugin Video Accelerator version:0.1.44.15, Shockwave Flash 11.3 r300, iPhotoPhotocast iPhoto6, Google Talk NPAPI Plugin Version 2.9.10.7526

Applikasjon

  • Brukeragent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1

Mer informasjon

SpeakerBox 0 løsninger 2 svar

Hjelpsomt svar

I read somwhere that firefox disables certain versions of java because it might give control of your computer to other malicious websites

I think you have to go to the java website and down load the version you need and enable it in firefox's prefrences

Sorry I may be a veteran in using firefox, but I know very little since I hardly had problems with mozilla untill just very recently hope this helps

I read somwhere that firefox disables certain versions of java because it might give control of your computer to other malicious websites I think you have to go to the java website and down load the version you need and enable it in firefox's prefrences Sorry I may be a veteran in using firefox, but I know very little since I hardly had problems with mozilla untill just very recently hope this helps

Eieren av spørsmålet

Hi, SpeakerBox! Thanks for taking the time to reply. Unfortunately, the Java website will not allow you to download Java directly from them onto a Mac. Instead, it redirects you to a page instructing you to check the Software Updates on your Mac and install the latest version of Java there.

I already have the latest version of Java installed (only three days old), so...?

In my case, the root of the issue appears to be that the Java plugin for Firefox is not even showing up at all on the plugins page of Firefox's Add-on Manager. Java works fine in Chrome. If Java were merely disabled in Firefox, I could click a box to enable it in the Add-on Manager... but it simply isn't there to click on (see attached image).

Hi, SpeakerBox! Thanks for taking the time to reply. Unfortunately, the Java website will not allow you to download Java directly from them onto a Mac. Instead, it redirects you to a page instructing you to check the Software Updates on your Mac and install the latest version of Java there. I already have the latest version of Java installed (only three days old), so...? In my case, the root of the issue appears to be that the Java plugin for Firefox is not even showing up at all on the plugins page of Firefox's Add-on Manager. Java works fine in Chrome. If Java were merely disabled in Firefox, I could click a box to enable it in the Add-on Manager... but it simply isn't there to click on (see attached image).
ideato 893 løsninger 6250 svar

Valgt løsning

Try to Reset Firefox and check it again, otherwise try to Creating a new profile and check it again.

see also : Recovering important data from an old profile


thank you

Try to [https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems Reset Firefox] and check it again, otherwise try to [http://kb.mozillazine.org/Profile_Manager#Creating_a_new_profile Creating a new profile] and check it again. see also : [https://support.mozilla.org/en-US/kb/Recovering%20important%20data%20from%20an%20old%20profile Recovering important data from an old profile] thank you