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Appcrash when I try to open fire fox

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Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	5.0.0.4183
 Application Timestamp:	4df95302
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.1.7601.17514
 Fault Module Timestamp:	4ce7ba58
 Exception Code:	c0000005
 Exception Offset:	00038da9
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:

 http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

 C:\Windows\system32\en-US\erofflps.txt

All Replies (2)

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Do you have any Firefox crash report IDs? That's from Microsoft.

https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_getting-help-with-your-crash

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This is all I ge: "Firefox has stoped working..... Then this:

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	5.0.1.4205
 Application Timestamp:	4e167c56
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.1.7601.17514
 Fault Module Timestamp:	4ce7ba58
 Exception Code:	c0000005
 Exception Offset:	00038da9
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:

 http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

 C:\Windows\system32\en-US\erofflps.txt