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Thunderbird Stopped Working, and Password Change

  • 11 svar
  • 0 har dette problemet
  • 4 views
  • Siste svar av 9pn5rydqxd

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Hello, All

I need major help, please.

I am getting the attached messages when trying to send an email. Thunderbird worked perfectly yesterday morning, but then would not send any emails. I get emails, but cannot send from my 2 accounts.

I am on the latest version of Thunderbird, Supernova 115.10.1

Also, I cannot find out where to change my password for the accounts, because at times I need to fill in a password. I can't find it.

Thanks in advance for any help.

Best, Leslie

Hello, All I need major help, please. I am getting the attached messages when trying to send an email. Thunderbird worked perfectly yesterday morning, but then would not send any emails. I get emails, but cannot send from my 2 accounts. I am on the latest version of Thunderbird, Supernova 115.10.1 Also, I cannot find out where to change my password for the accounts, because at times I need to fill in a password. I can't find it. Thanks in advance for any help. Best, Leslie
Attached screenshots

All Replies (11)

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I am getting the following messages when trying to use Thunderbird 115.10.01.

The second one just keeps saying sending and never does.

Please help

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Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button ≡, then select Help > More Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

Also, I cannot find out where to change my password for the accounts

You'll have to login to your account via webmail, and change the account password on the server.

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Name: Firefox Version: 125.0.2 Build ID: 20240419144423 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:125.0) Gecko/20100101 Firefox/125.0 OS: Windows_NT 10.0 22631 Launcher Process: Enabled Multiprocess Windows: 1/1 Fission Windows: 1/1 Enabled by default Remote Processes: 13 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false Memory Size (RAM): 31.6 GB Disk Space Available: 524 GB Pointing Devices: Touchscreen and Mouse

Crash Reports for the Last 3 Days


Firefox Features


Name: Firefox Screenshots Version: 39.0.1 ID: screenshots@mozilla.org

Name: Form Autofill Version: 1.0.1 ID: formautofill@mozilla.org

Name: Picture-In-Picture Version: 1.0.0 ID: pictureinpicture@mozilla.org

Name: Web Compatibility Interventions Version: 125.0.0 ID: webcompat@mozilla.org

Name: WebCompat Reporter Version: 2.1.0 ID: webcompat-reporter@mozilla.org

Remote Features


bug-1802286-rollout-fix-webcompat-shim-breakage-release-103-107: active

Remote Processes


Type: Preallocated Count: 3

Type: Privileged About Count: 1

Type: Isolated Service Worker Count: 1

Type: Isolated Web Content Count: 2

Type: Socket Count: 1

Type: Extension Count: 1

Type: GPU Count: 1

Type: RDD Count: 1

Type: Utility JavaScript Oracle Count: 1

Type: Utility Windows Media Foundation Count: 1

Add-ons


Name: Add-ons Search Detection Type: extension Version: 2.0.0 Enabled: true ID: addons-search-detection@mozilla.com

Name: Amazon.com Type: extension Version: 1.7 Enabled: true ID: amazondotcom@search.mozilla.org

Name: Bing Type: extension Version: 1.6 Enabled: true ID: bing@search.mozilla.org

Name: Copy Me That Type: extension Version: 1.2.3 Enabled: true ID: {864ff066-4e8a-451b-b27b-b63f2bf8760a}

Name: DuckDuckGo Type: extension Version: 1.4 Enabled: true ID: ddg@search.mozilla.org

Name: DuckDuckGo Privacy Essentials Type: extension Version: 2024.3.11 Enabled: true ID: jid1-ZAdIEUB7XOzOJw@jetpack

Name: eBay Type: extension Version: 1.4 Enabled: true ID: ebay@search.mozilla.org

Name: Google Type: extension Version: 1.4 Enabled: true ID: google@search.mozilla.org

Name: iCloud Bookmarks Type: extension Version: 2.3.40 Enabled: true ID: firefoxdav@icloud.com

Name: Privacy Badger Type: extension Version: 2024.2.6 Enabled: true ID: jid1-MnnxcxisBPnSXQ@jetpack

Name: RoboForm Password Manager Type: extension Version: 9.5.9.2 Enabled: true ID: rf-firefox@siber.com

Name: uBlock Origin Type: extension Version: 1.57.2 Enabled: true ID: uBlock0@raymondhill.net

Name: Wikipedia (en) Type: extension Version: 1.3 Enabled: true ID: wikipedia@search.mozilla.org

Name: System theme — auto Type: theme Version: 1.3 Enabled: true ID: default-theme@mozilla.org

Name: Startpage — Private Search Engine Type: extension Version: 2.0.1 Enabled: false ID: {20fc2e06-e3e4-4b2b-812b-ab431220cada}

Name: Activist – Balanced Type: theme Version: 2.1 Enabled: false ID: activist-balanced-colorway@mozilla.org

Name: Chillaxing Type: theme Version: 2.1 Enabled: false ID: 2022blue-colorway@mozilla.org

Name: Dark Type: theme Version: 1.2 Enabled: false ID: firefox-compact-dark@mozilla.org

Name: Firefox Alpenglow Type: theme Version: 1.4 Enabled: false ID: firefox-alpenglow@mozilla.org

Name: Light Type: theme Version: 1.2 Enabled: false ID: firefox-compact-light@mozilla.org

Security Software


Type: Cloudeight/Emsisoft

Type:

Type: Windows Firewall

Legacy User Stylesheets


Active: false Stylesheets: No stylesheets found

Graphics


Features Window Device Pixel Ratios: 1 Compositing: WebRender Font Visibility Debug Info: Windows Platform Asynchronous Pan/Zoom: wheel input enabled; touch input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: outOfProcess: false inProcess: true EGL_VENDOR: Google Inc. (Intel) EGL_VERSION: 1.5 (ANGLE 2.1.19736 git hash: ddaf44ac75d5) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control WebGL 1 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) Iris(R) Xe Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-31.0.101.4575) WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.19736 git hash: ddaf44ac75d5) WebGL 1 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture

Helpful?

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You're having a problem with Thunderbird. You posted to a Thunderbird support forum. Yet you're posting your Firefox Troubleshooting Information here. WTF?

Helpful?

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Is this what you need? Sorry about the other post.


 Application Basics
   Name: Thunderbird
   Version: 115.10.1
   Build ID: 20240417192958
   Distribution ID:
   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:115.0) Gecko/20100101 Thunderbird/115.10.1
   OS: Windows_NT 10.0 22631
   OS Theme:
   Launcher Process: Enabled
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 3
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
   Memory Size (RAM): 31.6 GB
   Disk Space Available: 525 GB
 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.gmail.com:993, 3, 10
     OUTGOING: , smtp.gmail.com:465, 3, 10, true
   account2:
     INCOMING: account2, , (none) Local Folders, 0, 3
   account3:
     INCOMING: account3, , (imap) imap.gmail.com:993, 3, 10
     OUTGOING: , smtp.comcast.net:465, 3, 10, true
   account4:
     INCOMING: account4, , (imap) imap.comcast.net:993, 3, 10
     OUTGOING: , smtp.comcast.net:465, 3, 10, true
   account5:
     INCOMING: account5, , (imap) imap.comcast.net:995, 3, 10
     OUTGOING: , smtp.comcast.net:465, 3, 10, true
 Libraries
     Library
     Status
     Expected minimum version
     Version in use
     Path
     RNP (OpenPGP)
     OK
     0.17.0
     0.17.0+PR2073.MZLA.115.10.1
     C:\Program Files\Mozilla Thunderbird\rnp.dll
 Calendar Settings
     Home
       Name
       Value
       Name:
       Type: storage
       Disabled: false
       Username:
       URI:
       Refresh Interval:
       Read-only:
       Suppress Alarms:
       Cache Enabled:
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported: true
       Event Supported:
       Task Supported:
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported:
     Leslie
       Name
       Value
       Name:
       Type: storage
       Disabled:
       Username:
       URI:
       Refresh Interval:
       Read-only:
       Suppress Alarms:
       Cache Enabled:
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported: true
       Event Supported:
       Task Supported:
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported:
 Crash Reports for the Last 3 Days
 Remote Processes
   Type: Count
     Extension: 1
     GPU: 1
     Isolated Web Content: 1
 Add-ons
     Name
     Type
     Version
     Enabled
     ID
       English United States Dictionary
       dictionary
       115.0
       true
       @unitedstatesenglishdictionary
       Amazon.com
       extension
       1.1
       true
       amazondotcom@search.mozilla.org
       Bing
       extension
       1.0
       true
       bing@search.mozilla.org
       DuckDuckGo
       extension
       1.0
       true
       ddg@search.mozilla.org
       Google
       extension
       1.0
       true
       google@search.mozilla.org
       uBlock Origin
       extension
       1.49.2
       true
       uBlock0@raymondhill.net
       Wikipedia (en)
       extension
       1.0
       true
       wikipedia@search.mozilla.org
 Security Software
   Type: Name
     Antivirus: Cloudeight/Emsisoft
     Antispyware:
     Firewall: Windows Firewall
 Graphics
     Features
     Compositing: WebRender
  GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb G

Helpful?

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You appear to be using the newly authored oAuth authentication for Comcast.

oAuth starts it's initial authentication as a web page which prompts you to authorize thunderbird to access your email among other things. We see oAuth authentication requests frequently reported here as "annoying popups"

At the completion of the oAuth authentication process there is a step where the completed "transaction" for want of a better word with the authorization code is redirected to your local computer. This redirection occurs using the localhost adapter. Apparently yours is not available.

The most likely cause of this problem in my opinion will be

 Antivirus: Cloudeight/Emsisoft


I know nothing of the product, but antivirus products are by far the most common problems when connectivity is in question as here. They are also prone to blocking access to the localhost adapter because it was used for malware once about 25 years ago. Interestingly it was the original cause of Comcast blocking port 25 to send mail, it was such an issue with their customers.

There are other causes, not the least of which are having certain developer tools and web tools (Apache et. al.) that actively monitor connections to localhost and respond to them. There are some troubleshooting step of oAuth in this article on Googles conversion to oAuth. https://support.mozilla.org/en-US/kb/automatic-conversion-google-mail-accounts-oauth20

Helpful?

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Thanks for your reply.

I have been using Emsisoft for many years and have never had a problem. I did turn it off and then tried to use Thunderbird but that didn't work.

My program had worked and then suddenly stopped. I had changed nothing on the computer. Thunderbird had been working for years with absolutely no issues.

I also have OE Classic installed, and that stopped working at the same time.

I don't know what Apache is.

I have checked my settings numerous times, and all are set up correctly.

I will check out the article you sent me, but I have a feeling that oAuth has nothing to do with it

Helpful?

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I did check out the article, and everything is set correctly.

Helpful?

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For us to investigate this issue, we will need some more information.

  1. Open the menu Fx57Menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
  2. Go to https://pastebin.mozilla.org/, paste the clipboard by right clicking in the large text area, select paste from the menu, change the retention period to expire in 28 days, use the Paste Snippet button to create a page containing your info, then copy the resulting URL (address) of the page created.
  3. Open a reply to this post, and paste the URL to your troubleshooting information you just copied.
  4. Please also provide results for the following test on your system

Helpful?

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I sure hope I did this correctly. Thunderbird does not work in troubleshooting mode.

https://pastebin.mozilla.org/eteHKXbr

Helpful?

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Matt, was the link the correct one? Could you figure out why the heck Thunderbird isn't working?

Frantically waiting for you response.

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