Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Does not load any web pages

  • 3 svar
  • 1 har dette problemet
  • 29 views
  • Siste svar av FredMcD

more options

Brand new pc, new download of Firefox. App opens and allows web addresses to be entered but does not load anything. Nothing happens, it's a blank page. I can't access any settings pages either. I've downloaded and reinstalled Firefox a few times and I got an error message during installation two of the times. I've attached a screenshot of the error message, which reads "firefox.exe - System Error // The code execution cannot proceed because VCRUNTIME140_1.dll was not found. Reinstalling the program may fix this problem."

Brand new pc, new download of Firefox. App opens and allows web addresses to be entered but does not load anything. Nothing happens, it's a blank page. I can't access any settings pages either. I've downloaded and reinstalled Firefox a few times and I got an error message during installation two of the times. I've attached a screenshot of the error message, which reads "firefox.exe - System Error // The code execution cannot proceed because VCRUNTIME140_1.dll was not found. Reinstalling the program may fix this problem."

Valgt løsning

What's your computer system and Firefox version?

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

Install both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" downloads, (x86: vc_redist.x86.exe and x64: vc_redist.x64.exe) from https://support.microsoft.com/help/2977003/the-latest-supported-visual-c-downloads

You may not need the latter (32-bit version) if you use 64-bit Firefox. You may have to reboot the computer. ++++++++++++++++++++++++++++++++++++++++++++++ In another thread, a user reported that a recent update of Malwarebytes Anti-Exploit (version 415) may be causing symptoms similar to the VC Runtime problem. If you have MBAE, it should have a setting to exempt Firefox. You could test whether that makes any difference.

Les dette svaret i sammenhengen 👍 1

All Replies (3)

more options

Valgt løsning

What's your computer system and Firefox version?

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

Install both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" downloads, (x86: vc_redist.x86.exe and x64: vc_redist.x64.exe) from https://support.microsoft.com/help/2977003/the-latest-supported-visual-c-downloads

You may not need the latter (32-bit version) if you use 64-bit Firefox. You may have to reboot the computer. ++++++++++++++++++++++++++++++++++++++++++++++ In another thread, a user reported that a recent update of Malwarebytes Anti-Exploit (version 415) may be causing symptoms similar to the VC Runtime problem. If you have MBAE, it should have a setting to exempt Firefox. You could test whether that makes any difference.

more options

I installed the 64-bit "Visual Studio 2015, 2017 and 2019" and the problem has been resolved. Thanks FredMcD!

more options

Glad to help. Safe Surfing.