Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't reset Firefox account password: "Reset password with this email type is not currently supported"

  • 1 svar
  • 1 har dette problemet
  • 11 views
  • Siste svar av cor-el

more options

I have a duplicate Firefox account that I would like to close.

I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to reset it, I enter my email address for the account I'd like to log into and it fails every time with the message "Primary account email required for reset".

The API response includes the error message "Reset password with this email type is not currently supported".

My account email address ends in @hey.com. Is this domain not allowed for password resets?

I have a duplicate Firefox account that I would like to close. I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to reset it, I enter my email address for the account I'd like to log into and it fails every time with the message "Primary account email required for reset". The API response includes the error message "Reset password with this email type is not currently supported". My account email address ends in @hey.com. Is this domain not allowed for password resets?
Attached screenshots

All Replies (1)

more options