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Amazon and Facebook pages show up as a jumble of characters in my Firefox browser, but not Chrome, and I don't have Kaspersky (I have Avast).

  • 14 svar
  • 2 har dette problemet
  • 26 views
  • Siste svar av mark1kim1

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It started with Facebook. When I go to facebook.com I get a screen with a jumble of characters. Now it is happening with Amazon.com. All I can find from google searches is a solution if I use Kaspersky, but I do not. I use Avast. This isn't happening on my Chrome browser - it is specific to Firefox. I've tried using Avast and Malwarebytes to remove any viruses and malware, but the problem persists. What could be happening?

It started with Facebook. When I go to facebook.com I get a screen with a jumble of characters. Now it is happening with Amazon.com. All I can find from google searches is a solution if I use Kaspersky, but I do not. I use Avast. This isn't happening on my Chrome browser - it is specific to Firefox. I've tried using Avast and Malwarebytes to remove any viruses and malware, but the problem persists. What could be happening?

Valgt løsning

Before proceeding with the below steps, I suggest you check your internet connection. Ensure you have a workable speed.

Next, go to Options, navigate to Privacy, click on remove individual cookies and then hit on clear all cookies. Try Loading the page again, If you have same problem then follow with the next set of steps.

Click on ALT key on your keyboard, navigate to Help->Troubleshooting. Now click on refresh Firefox. Try loading amazon and Facebook again.

Hope this helps!

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All Replies (14)

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hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

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Does this work or do you need screen shots?

Application Basics Name Firefox Version 50.1.0 Build ID 20161208153507 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0 OS Windows_NT 10.0 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Multiprocess Windows 1/1 (Enabled by default) Safe Mode false Profiles about:profiles Crash Reports for the Last 3 Days Report ID Submitted

All Crash Reports Extensions Name Version Enabled ID Application Update Service Helper 1.0 true aushelper@mozilla.org Multi-process staged rollout 1.5 true e10srollout@mozilla.org Pocket 1.0.5 true firefox@getpocket.com Web Compat 1.0 true webcompat@mozilla.org Avast Online Security 12.0.88 false wrc@avast.com Avast SafePrice 10.3.5.39 false sp@avast.com Graphics Features Compositing Direct3D 11 Asynchronous Pan/Zoom wheel input enabled WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics 4400 Direct3D11 vs_5_0 ps_5_0) WebGL2 Renderer (no info) Hardware H264 Decoding Yes; Using D3D11 API Audio Backend wasapi Direct2D true DirectWrite true (10.0.14393.351) GPU #1 Active Yes Description Intel(R) HD Graphics 4400 Vendor ID 0x8086 Device ID 0x041e Driver Version 20.19.15.4549 Driver Date 11-10-2016 Drivers igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID 2b2c103c RAM Unknown Diagnostics AzureCanvasAccelerated 0 AzureCanvasBackend direct2d 1.1 AzureContentBackend direct2d 1.1 AzureFallbackCanvasBackend cairo Decision Log D3D9_COMPOSITING disabled by default: Disabled by default Important Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.hashstats_reported 1 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.frecency_experiment 1 browser.download.importedFromSqlite true browser.fixup.domainwhitelist.dropcam true browser.places.smartBookmarksVersion 8 browser.sessionstore.upgradeBackup.latestBuildID 20161208153507 browser.startup.homepage_override.buildID 20161208153507 browser.startup.homepage_override.mstone 50.1.0 browser.tabs.remote.autostart.2 true browser.urlbar.daysBeforeHidingSuggestionsPrompt 0 browser.urlbar.lastSuggestionsPromptDate 20161030 dom.apps.lastUpdate.buildID 20161019084923 dom.apps.lastUpdate.mstone 49.0.2 dom.apps.reset-permissions true extensions.lastAppVersion 50.1.0 gfx.crash-guard.d3d11layers.appVersion 50.1.0 gfx.crash-guard.d3d11layers.deviceID 0x041e gfx.crash-guard.d3d11layers.driverVersion 20.19.15.4549 gfx.crash-guard.d3d11layers.feature-d2d true gfx.crash-guard.d3d11layers.feature-d3d11 true gfx.crash-guard.status.d3d11layers 2 gfx.crash-guard.status.d3d11video 2 gfx.crash-guard.status.d3d9video 2 media.benchmark.vp9.fps 88 media.benchmark.vp9.versioncheck 1 media.gmp-eme-adobe.abi x86-msvc-x64 media.gmp-eme-adobe.lastUpdate 1477738715 media.gmp-eme-adobe.version 17 media.gmp-gmpopenh264.abi x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate 1477738715 media.gmp-gmpopenh264.version 1.6 media.gmp-manager.buildID 20161208153507 media.gmp-manager.lastCheck 1478463000 media.gmp-widevinecdm.abi x86-msvc-x64 media.gmp-widevinecdm.lastUpdate 1477738717 media.gmp-widevinecdm.version 1.4.8.903 media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed false network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1485368682 places.history.expiration.transient_current_max_pages 79039 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true print.printer_Canon_MF4500_Series_UFRII_LT.print_bgcolor false print.printer_Canon_MF4500_Series_UFRII_LT.print_bgimages false print.printer_Canon_MF4500_Series_UFRII_LT.print_duplex -437918235 print.printer_Canon_MF4500_Series_UFRII_LT.print_edge_bottom 0 print.printer_Canon_MF4500_Series_UFRII_LT.print_edge_left 0 print.printer_Canon_MF4500_Series_UFRII_LT.print_edge_right 0 print.printer_Canon_MF4500_Series_UFRII_LT.print_edge_top 0 print.printer_Canon_MF4500_Series_UFRII_LT.print_evenpages true print.printer_Canon_MF4500_Series_UFRII_LT.print_footercenter print.printer_Canon_MF4500_Series_UFRII_LT.print_footerleft &PT print.printer_Canon_MF4500_Series_UFRII_LT.print_footerright &D print.printer_Canon_MF4500_Series_UFRII_LT.print_headercenter print.printer_Canon_MF4500_Series_UFRII_LT.print_headerleft &T print.printer_Canon_MF4500_Series_UFRII_LT.print_headerright &U print.printer_Canon_MF4500_Series_UFRII_LT.print_in_color true print.printer_Canon_MF4500_Series_UFRII_LT.print_margin_bottom 0.5 print.printer_Canon_MF4500_Series_UFRII_LT.print_margin_left 0.5 print.printer_Canon_MF4500_Series_UFRII_LT.print_margin_right 0.5 print.printer_Canon_MF4500_Series_UFRII_LT.print_margin_top 0.5 print.printer_Canon_MF4500_Series_UFRII_LT.print_oddpages true print.printer_Canon_MF4500_Series_UFRII_LT.print_orientation 0 print.printer_Canon_MF4500_Series_UFRII_LT.print_page_delay 50 print.printer_Canon_MF4500_Series_UFRII_LT.print_paper_data 1 print.printer_Canon_MF4500_Series_UFRII_LT.print_paper_height -1.00 print.printer_Canon_MF4500_Series_UFRII_LT.print_paper_name print.printer_Canon_MF4500_Series_UFRII_LT.print_paper_size_unit 0 print.printer_Canon_MF4500_Series_UFRII_LT.print_paper_width -1.00 print.printer_Canon_MF4500_Series_UFRII_LT.print_resolution 600 print.printer_Canon_MF4500_Series_UFRII_LT.print_reversed false print.printer_Canon_MF4500_Series_UFRII_LT.print_scaling 1.00 print.printer_Canon_MF4500_Series_UFRII_LT.print_shrink_to_fit true print.printer_Canon_MF4500_Series_UFRII_LT.print_to_file false print.printer_Canon_MF4500_Series_UFRII_LT.print_unwriteable_margin_bottom 0 print.printer_Canon_MF4500_Series_UFRII_LT.print_unwriteable_margin_left 0 print.printer_Canon_MF4500_Series_UFRII_LT.print_unwriteable_margin_right 0 print.printer_Canon_MF4500_Series_UFRII_LT.print_unwriteable_margin_top 0 security.sandbox.content.tempDirSuffix {c4ed5137-2878-4360-91c5-a1b949235506} services.sync.declinedEngines storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1485455084 ui.osk.debug.keyboardDisplayReason IKPOS: Touch screen not found. Important Locked Preferences Name Value Places Database Integrity JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.12 4.12 NSS 3.26.2 3.26.2 NSSSMIME 3.26.2 3.26.2 NSSSSL 3.26.2 3.26.2 NSSUTIL 3.26.2 3.26.2 Experimental Features Name ID Description Active End Date Homepage Branch Sandbox Content Process Sandbox Level 1

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thanks - nothing obvious there. could you try disabling ssl scanning in avast like explained in How to troubleshoot security error codes on secure websites and see if this can make a difference?

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I followed the directions and then closed my browser and reopened it. The problem is still there.

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Valgt løsning

Before proceeding with the below steps, I suggest you check your internet connection. Ensure you have a workable speed.

Next, go to Options, navigate to Privacy, click on remove individual cookies and then hit on clear all cookies. Try Loading the page again, If you have same problem then follow with the next set of steps.

Click on ALT key on your keyboard, navigate to Help->Troubleshooting. Now click on refresh Firefox. Try loading amazon and Facebook again.

Hope this helps!

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Removing the cookies worked for the Amazon site. Thanks!

I followed the 2nd set of instructions for facebook. When I opened my browser again Firefox asked about updating my setting or importing settings maybe and then I got a screen that said success! When I try to visit any pages now I get an error page that says "Your Connection is Not Secure". The Error Code under the Advanced button is " SEC_ERROR_UNKNOWN_ISSUER" I am using Chrome to respond to you because I can't pull up anypages on Firefox right now. I don't know if refreshing helped with Facebook or not. Is there an easy fix to this Error Code?

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Update: I closed out of Firefox and reopened it. This time I was asked to choose a profile. I pulled up my old profile before I hit refresh Firefox and it still works fine. Amazon works, but not Facebook.

I closed Firefox again and opened the new profile that was created after refreshing Firefox and it will not let me pull up any pages saying my connection is not secure.

Should I go back to my old profile?

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in the new profile please try this to give us more information about the error: on the your connection is not secure page, click on the advanced button, then on the error code, copy the text to the clipboard (like shown in the screenshot) and then paste it here into a reply in the forum.

thank you!

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https://mozilla.com/

Peer’s Certificate issuer is not recognized.

HTTP Strict Transport Security: false HTTP Public Key Pinning: false

Certificate chain:


BEGIN CERTIFICATE-----

MIII8TCCB9mgAwIBAgIJAIzfN9ic++4+MA0GCSqGSIb3DQEBCwUAMCcxCzAJBgNV BAYTAkVTMRgwFgYDVQQDDA9RdXN0b2RpbyAoMTQxNikwHhcNMTYxMTAxMDAwMDAw WhcNMTcxMjE4MTIwMDAwWjB4MQswCQYDVQQGEwJVUzETMBEGA1UECBMKQ2FsaWZv cm5pYTEWMBQGA1UEBxMNTW91bnRhaW4gVmlldzEbMBkGA1UEChMSTW96aWxsYSBG b3VuZGF0aW9uMR8wHQYDVQQDExZzdGF0aWMtc2FuLm1vemlsbGEub3JnMIIBIjAN BgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAm8f2lMRFGSi8NSSczzQd/nUCYl1O Z19ZzBmqIzTlNRxXmW/ANVjeHoNvrfK0SA6LegB5V/QzZTrsDgA4aoytzYb+YwQ+ irifOWAJGX2kji/6tWtCLk3CB/m8iGGFfrdbyH552QdnDZaOjCodZkRNX1K35SXZ rWDAo8S/tOyg0q993jtLjQVD2qI1MRtu2p4G7Ze/+p/wVXnk1j1mpGFVYCzXNltn lw9yQQHe3KOdq/cDCh7d13NmW46sd45YbCy/jHHXKciwcCzoapxURjX4mavCry5I sZ9PZT0qNMpMgPOZ7jv+/kF6+m43NAIeiLdPwaoKIZ3xLgDw0JbTj6knqQIDAQAB o4IFzTCCBckwggWZBgNVHREEggWQMIIFjIIWc3RhdGljLXNhbi5tb3ppbGxhLm9y Z4ISYWRkb25zLm1vemlsbGEuY29tgiRhdXRvY29uZmlnLWxpdmUubW96aWxsYW1l c3NhZ2luZy5jb22CGmF1dG9jb25maWcudGh1bmRlcmJpcmQubmV0giBicm9rZXIt bGl2ZS5tb3ppbGxhbWVzc2FnaW5nLmNvbYIZbGl2ZS5tb3ppbGxhbWVzc2FnaW5n LmNvbYIUbGl2ZS50aHVuZGVyYmlyZC5uZXSCE25pZ2h0bHkubW96aWxsYS5vcmeC DmdldGZpcmVmb3guY29tghJ3d3cuZ2V0ZmlyZWZveC5jb22CJG9wZW5zZWFyY2gt bGl2ZS5tb3ppbGxhbWVzc2FnaW5nLmNvbYIPZG50Lm1vemlsbGEub3JngiFzdXBw b3J0LmxpdmUubW96aWxsYW1lc3NhZ2luZy5jb22CC2ZpcmVmb3guY29tgg93d3cu ZmlyZWZveC5jb22CFGFwcHMubW96aWxsYWxhYnMuY29tghh3ZWJtYWtlci5tb3pp bGxhbGFicy5jb22CHHN1cHBvcnQubW96aWxsYW1lc3NhZ2luZy5jb22CF2hlYXRt YXAubW96aWxsYWxhYnMuY29tghZ2aWRlb3MtY2RuLm1vemlsbGEubmV0ghJ2aWRl b3MubW96aWxsYS5vcmeCEnBsYW5ldC5tb3ppbGxhLm9yZ4IQcHVibGljc3VmZml4 Lm9yZ4IUd3d3LnB1YmxpY3N1ZmZpeC5vcmeCEnN0YXRpYy5tb3ppbGxhLmNvbYIL bW96aWxsYS5jb22CD3d3dy5tb3ppbGxhLmNvbYIXYWN0aXZhdGlvbnMubW96aWxs YS5jb22CF2FjdGl2YXRpb25zLm1vemlsbGEub3JnghFmaXJlZm94ZmxpY2tzLmNv bYIVd3d3LmZpcmVmb3hmbGlja3MuY29tghJhdXJvcmEubW96aWxsYS5vcmeCEGJl dGEubW96aWxsYS5vcmeCF3BvbnRvb24ubW96aWxsYWxhYnMuY29tgg9zc28ubW96 aWxsYS5jb22CEG9wZW5zdGFuZGFyZC5vcmeCEG9wZW5zdGFuZGFyZC5jb22CE3Ro ZW9wZW5zdGFuZGFyZC5uZXSCFHd3dy5vcGVuc3RhbmRhcmQub3JnghR3d3cub3Bl bnN0YW5kYXJkLmNvbYIXd3d3LnRoZW9wZW5zdGFuZGFyZC5uZXSCFmNvbnRyaWJ1 dGUubW96aWxsYS5vcmeCEHd3dy5idWd6aWxsYS5vcmeCDGJ1Z3ppbGxhLm9yZ4IR ZmlyZWZveGZsaWNrcy5vcmeCFXd3dy5maXJlZm94ZmxpY2tzLm9yZ4ITZnJpZW5k cy5tb3ppbGxhLm9yZ4ITY29udGVudC5tb3ppbGxhLm9yZ4IVdGxzY2FuYXJ5Lm1v emlsbGEub3Jngg90cmFja2VydGVzdC5vcmeCEGl0aXNhdHJhY2tlci5vcmeCEGl0 aXNhdHJhY2tlci5jb22CG3Byb2R1Y3QtZGV0YWlscy5tb3ppbGxhLm9yZ4ITY2Fy ZWVycy5tb3ppbGxhLmNvbYISZm9ydW1zLm1vemlsbGEub3Jngg9ienIubW96aWxs YS5vcmeCEGpvaW4ubW96aWxsYS5vcmeCEnRoZWh1Yi5tb3ppbGxhLmNvbYIPZ2l0 Lm1vemlsbGEub3JnghZhZmZpbGlhdGVzLm1vemlsbGEub3JnghhvcGVuc3RhbmRh cmQubW96aWxsYS5vcmeCEmNvbnRyaWJ1dGVqc29uLm9yZ4IRaW5wdXQubW96aWxs YS5vcmeCEWlucHV0Lm1vemlsbGEuY29tghttYXN0ZXJmaXJlZm94b3MubW96aWxs YS5vcmcwCwYDVR0PBAQDAgWgMB0GA1UdJQQWMBQGCCsGAQUFBwMBBggrBgEFBQcD AjANBgkqhkiG9w0BAQsFAAOCAQEAcn2gTaPOi/y6JzYX0TP8zdWFOzuExtF2qYrA slyJTUnlr1KISb71HnWlFqyyJ1ezVYKxtR864iDo42IA+wWSTkqiZqMqUFPdE2fy o+6cvaD0r6zY6y1VzUWbJ1AOrJU2bQH3pGAKtPUVnWzTKrozU5Q+TvnxOqtJNyP9 3A0PVsym24A/7qG4UD0wIkfqPNFGoNaY6CzYZIQJEvugL4HxoO86XDiLkqvCmF03 r4490vLqkiUfboq9BeLca+/P3toLW/jP0iD48DevmoJ7fMoSxfiZBVJyWOzCbX7m SIi3jsUP6DnU+rKRtNBrg5/gdoDGMD5E8E8IrD3ZYQtuQ+aGRg==


END CERTIFICATE-----
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thank you - so it appears to be the qustodio parental control software that is running on the device and intercepting secure connections that will cause those issues...

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Do you have this issue with multiple websites? Try www.gmail.com , www.outlook.com. Kindly send a screenshot of the same while you are trying to access. Also can you say the exact time that is shown on your watch/clock and not on your PC.

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Phillip, thank you for the tip on Qustodio. Is it causing the problems with the Error Code or Facebook or both? Also, if it is with the Error Code any ideas why now after the refresh and not before?

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Akash, the time on my clock is 10:03 am.

Which issue are you referring to? The facebook and amazon problem or the Error Code in Firefox after the refresh?

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SOLVED! I removed my user profile on Qustodio and closed my browser. When I reopened I chose the Firefox profile created after the Firefox refresh. Amazon and Facebook work now and I am not getting any Error Codes. Thank you Phillip for your help! Your advice to remove the cookies and refresh Firefox worked great! - Qustodio just complicated things.