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Arkivert

I had a firefox account, but after I re-installed it, my account cannot be found.

FredMcD replied
Wenhao

I had a Firefox account on my old system. But recently I re-installed my system and cannot log in my account. It says that it is an unknown account. I don't know why it happens and I am pretty sure I didn't get the account wrong.

I had a Firefox account on my old system. But recently I re-installed my system and cannot log in my account. It says that it is an unknown account. I don't know why it happens and I am pretty sure I didn't get the account wrong.

All Replies (2)

Sorry for the inconvenience cause to you. Please click here to find the solutions. I hope this will help you.

Endret av Rohit Tiwari

If you have any other issues,

Any username/password issues should be posted here with password in the heading, https://support.mozilla.org/en-US/forums/contributors