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Why have links within email suddenly stopped working in firefox but fine using chrome?

  • 4 svar
  • 3 har dette problemet
  • 16 views
  • Siste svar av FredMcD

justinw
justinw
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This morning when I woke up and checked email I could not access a website via clicking a link within an email? Checking email with Chrome works fine and links take you to the correct destination. When I do click the link using firefox this is what loads every time no matter the destination, a black page with this url https://mail.google.com/_/scs/mail-static/_/js/k=gmail.main.en.so9sxCEetKI.O/m=m_i,t/am=PiMewv3f-4NYZ5Bd-kDF_v33u0-Kn31e_9-ZAJK9Avi_2f8D-D14H30xAw/rt=h/d=1/t=zcms/rs=AHGWq9ATOrJi9Q-3DAmu_hQVpXwk2H6b9g

thanks for any help

This morning when I woke up and checked email I could not access a website via clicking a link within an email? Checking email with Chrome works fine and links take you to the correct destination. When I do click the link using firefox this is what loads every time no matter the destination, a black page with this url https://mail.google.com/_/scs/mail-static/_/js/k=gmail.main.en.so9sxCEetKI.O/m=m_i,t/am=PiMewv3f-4NYZ5Bd-kDF_v33u0-Kn31e_9-ZAJK9Avi_2f8D-D14H30xAw/rt=h/d=1/t=zcms/rs=AHGWq9ATOrJi9Q-3DAmu_hQVpXwk2H6b9g thanks for any help

All Replies (4)

justinw
justinw Eieren av spørsmålet
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Also, I just realised if I right click and Open Link In New Whatever, it works an I can access the sites. For some reason even after clearing cashe and all that I still cannot click on a link within the email

FredMcD
FredMcD
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

justinw
justinw Eieren av spørsmålet
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It works fine in Firefox Safe Mode for some reason

FredMcD
FredMcD
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It could be the work of one of your add-ons. Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is detective.