Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

If my network goes out briefly due to a problem at my ISP, FireFox immediatly opens a "diagnose network problems" page. How can I stop this?

more options

If my network connection goes out briefly due to a problem at my ISP, FireFox immediately opens a "diagnose network problems" page. This is particularly annoying when I don't even have FireFox or any other software open. Ideally, I do NOT want FireFox to even check if my Network is connected. How can I stop this?

If my network connection goes out briefly due to a problem at my ISP, FireFox immediately opens a "diagnose network problems" page. This is particularly annoying when I don't even have FireFox or any other software open. Ideally, I do NOT want FireFox to even check if my Network is connected. How can I stop this?

All Replies (10)

more options

I'm not sure which page you're referring to.

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

more options

I can find no method to duplicate this issue manually. It only happens when my ISP connection goes out such as during a power outage at the providers source.

But I believe the root to my problem can be resolved if FireFox, when it is not even running, does not even attempt to connect to the internet when my network connection is lost. No other browser I have used does that, i.e., Internet Explorer or Google Chrome.

Thus my last question needs to be answered. Is there a way to stop FireFox from even searching for an internet connection when FireFox is not even running?

more options

I've never heard of Firefox doing what you're describing, which is why a screenshot would be helpful. I'm guessing there is an add-on or plugin which is causing this behavior.

more options

Attaching print screen of currently installed extensions and plugins.

more options

That message is probably from the Operating System, not from Firefox. Firefox can't provide messages if it isn't even running.

more options

Agreed. Check your Windows Network and other settings.

One last thing. the current Firefox is v37.0.2

more options

I am not saying you are wrong, but I have grave doubts that is the case because the message opens up in FireFox. Every other similar message from the operating system has it's own specific Windows generated dialog box. Furthermore, the message does not appear if FireFox is not installed at all or another browser is set as my default browser.

Regardless, I guess my best bet is to wait for the next time this message pops up and then capture a screen print to submit showing exactly what happens.

I sincerely appreciate all of your responses.

more options

BillMolony said

the message opens up in FireFox

Firefox? That is very strange. Can you post a list of your add-ons?

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

more options

Application Basics


Name: Firefox Version: 36.0.4 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Avast Online Security Version: 10.2.0.187 Enabled: true ID: wrc@avast.com

Name: Download Manager Tweak Version: 1.0.8 Enabled: true ID: {F8A55C97-3DB6-4961-A81D-0DE0080E53CB}

Name: FinalVideoDownloader plugin for Mozilla Firefox Version: 1.0.1 Enabled: true ID: downloader@finalvideotools.com

Graphics


Adapter Description: AMD Radeon HD 6670 Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 1024 Device ID: 0x6758 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.16384) Driver Date: 7-4-2014 Driver Version: 13.251.9001.1001 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 25451458 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6670 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.link.open_newwindow: 2 browser.places.smartBookmarksVersion: 7 browser.sessionstore.restore_on_demand: false browser.sessionstore.upgradeBackup.latestBuildID: 20150320202338 browser.startup.homepage_override.buildID: 20150320202338 browser.startup.homepage_override.mstone: 36.0.4 browser.tabs.autoHide: true dom.mozApps.used: true extensions.lastAppVersion: 36.0.4 font.internaluseonly.changed: false gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-gmpopenh264.lastUpdate: 1423171160 media.gmp-gmpopenh264.version: 1.3 media.gmp-manager.lastCheck: 1430187591 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1430187593 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf,application/vnd.adobe.xfdf,application/vnd.fdf plugin.importedState: true plugin.state.npgeplugin: 0 plugin.state.npgoogleupdate: 0 plugin.state.npitunes: 0 print.printer_Canon_MX920_series_Printer.print_bgcolor: false print.printer_Canon_MX920_series_Printer.print_bgimages: false print.printer_Canon_MX920_series_Printer.print_colorspace: print.printer_Canon_MX920_series_Printer.print_command: print.printer_Canon_MX920_series_Printer.print_downloadfonts: false print.printer_Canon_MX920_series_Printer.print_duplex: 0 print.printer_Canon_MX920_series_Printer.print_edge_bottom: 0 print.printer_Canon_MX920_series_Printer.print_edge_left: 0 print.printer_Canon_MX920_series_Printer.print_edge_right: 0 print.printer_Canon_MX920_series_Printer.print_edge_top: 0 print.printer_Canon_MX920_series_Printer.print_evenpages: true print.printer_Canon_MX920_series_Printer.print_footercenter: print.printer_Canon_MX920_series_Printer.print_footerleft: &PT print.printer_Canon_MX920_series_Printer.print_footerright: &D print.printer_Canon_MX920_series_Printer.print_headercenter: print.printer_Canon_MX920_series_Printer.print_headerleft: &T print.printer_Canon_MX920_series_Printer.print_headerright: &U print.printer_Canon_MX920_series_Printer.print_in_color: true print.printer_Canon_MX920_series_Printer.print_margin_bottom: 0.5 print.printer_Canon_MX920_series_Printer.print_margin_left: 0.5 print.printer_Canon_MX920_series_Printer.print_margin_right: 0.5 print.printer_Canon_MX920_series_Printer.print_margin_top: 0.5 print.printer_Canon_MX920_series_Printer.print_oddpages: true print.printer_Canon_MX920_series_Printer.print_orientation: 0 print.printer_Canon_MX920_series_Printer.print_page_delay: 50 print.printer_Canon_MX920_series_Printer.print_paper_data: 1 print.printer_Canon_MX920_series_Printer.print_paper_height: 11.00 print.printer_Canon_MX920_series_Printer.print_paper_name: print.printer_Canon_MX920_series_Printer.print_paper_size_type: 0 print.printer_Canon_MX920_series_Printer.print_paper_size_unit: 0 print.printer_Canon_MX920_series_Printer.print_paper_width: 8.50 print.printer_Canon_MX920_series_Printer.print_plex_name: print.printer_Canon_MX920_series_Printer.print_resolution: 0 print.printer_Canon_MX920_series_Printer.print_resolution_name: print.printer_Canon_MX920_series_Printer.print_reversed: false print.printer_Canon_MX920_series_Printer.print_scaling: 1.00 print.printer_Canon_MX920_series_Printer.print_shrink_to_fit: true print.printer_Canon_MX920_series_Printer.print_to_file: false print.printer_Canon_MX920_series_Printer.print_unwriteable_margin_bottom: 0 print.printer_Canon_MX920_series_Printer.print_unwriteable_margin_left: 0 print.printer_Canon_MX920_series_Printer.print_unwriteable_margin_right: 0 print.printer_Canon_MX920_series_Printer.print_unwriteable_margin_top: 0 print.printer_HP_Photosmart_C4380_series.print_bgcolor: false print.printer_HP_Photosmart_C4380_series.print_bgimages: false print.printer_HP_Photosmart_C4380_series.print_colorspace: print.printer_HP_Photosmart_C4380_series.print_command: print.printer_HP_Photosmart_C4380_series.print_downloadfonts: false print.printer_HP_Photosmart_C4380_series.print_duplex: 0 print.printer_HP_Photosmart_C4380_series.print_edge_bottom: 0 print.printer_HP_Photosmart_C4380_series.print_edge_left: 0 print.printer_HP_Photosmart_C4380_series.print_edge_right: 0 print.printer_HP_Photosmart_C4380_series.print_edge_top: 0 print.printer_HP_Photosmart_C4380_series.print_evenpages: true print.printer_HP_Photosmart_C4380_series.print_footercenter: print.printer_HP_Photosmart_C4380_series.print_footerleft: &PT print.printer_HP_Photosmart_C4380_series.print_footerright: &D print.printer_HP_Photosmart_C4380_series.print_headercenter: print.printer_HP_Photosmart_C4380_series.print_headerleft: &T print.printer_HP_Photosmart_C4380_series.print_headerright: &U print.printer_HP_Photosmart_C4380_series.print_in_color: true print.printer_HP_Photosmart_C4380_series.print_margin_bottom: 0.5 print.printer_HP_Photosmart_C4380_series.print_margin_left: 0.5 print.printer_HP_Photosmart_C4380_series.print_margin_right: 0.5 print.printer_HP_Photosmart_C4380_series.print_margin_top: 0.5 print.printer_HP_Photosmart_C4380_series.print_oddpages: true print.printer_HP_Photosmart_C4380_series.print_orientation: 0 print.printer_HP_Photosmart_C4380_series.print_page_delay: 50 print.printer_HP_Photosmart_C4380_series.print_paper_data: 1 print.printer_HP_Photosmart_C4380_series.print_paper_height: 11.00 print.printer_HP_Photosmart_C4380_series.print_paper_name: print.printer_HP_Photosmart_C4380_series.print_paper_size_type: 0 print.printer_HP_Photosmart_C4380_series.print_paper_size_unit: 0 print.printer_HP_Photosmart_C4380_series.print_paper_width: 8.50 print.printer_HP_Photosmart_C4380_series.print_plex_name: print.printer_HP_Photosmart_C4380_series.print_resolution: 0 print.printer_HP_Photosmart_C4380_series.print_resolution_name: print.printer_HP_Photosmart_C4380_series.print_reversed: false print.printer_HP_Photosmart_C4380_series.print_scaling: 1.00 print.printer_HP_Photosmart_C4380_series.print_shrink_to_fit: true print.printer_HP_Photosmart_C4380_series.print_to_file: false print.printer_HP_Photosmart_C4380_series.print_unwriteable_margin_bottom: 0 print.printer_HP_Photosmart_C4380_series.print_unwriteable_margin_left: 0 print.printer_HP_Photosmart_C4380_series.print_unwriteable_margin_right: 0 print.printer_HP_Photosmart_C4380_series.print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1427897875

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17.4 Basic ECC Version in use: 3.17.4 Basic ECC

NSSSMIME Expected minimum version: 3.17.4 Basic ECC Version in use: 3.17.4 Basic ECC

NSSSSL Expected minimum version: 3.17.4 Basic ECC Version in use: 3.17.4 Basic ECC

NSSUTIL Expected minimum version: 3.17.4 Version in use: 3.17.4

Experimental Features


more options

I'm willing to bet this is being caused by Avast. It could be the download manager add-on though. I would disable them, and then restart Firefox, one at a time to see if the problem goes away.