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The connection was reset + Secure connection failed

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  • Siste svar av cor-el

traciasim
traciasim
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Hello, I am using firefox on the web and I keep encountering the same error message that the connection was reset when I try to access webpages. Following the article at https://support.mozilla.org/en-US/questions/1024256 did not solve the problem as it only fixed it for google.com and no other website, however when I hold down shift and reload the page it will reload, sometimes in basic html. Operating in safe mode will bring up these pages in basic text without graphics. Sometimes, it will instead show the message Secure Connection Failed for trusted websites such as news agencies. I have disabled my themes and add-ons but the problem still persists. I woud like some guidance on how to go about fixing this problem. Thanks! :)

Hello, I am using firefox on the web and I keep encountering the same error message that the connection was reset when I try to access webpages. Following the article at https://support.mozilla.org/en-US/questions/1024256 did not solve the problem as it only fixed it for google.com and no other website, however when I hold down shift and reload the page it will reload, sometimes in basic html. Operating in safe mode will bring up these pages in basic text without graphics. Sometimes, it will instead show the message Secure Connection Failed for trusted websites such as news agencies. I have disabled my themes and add-ons but the problem still persists. I woud like some guidance on how to go about fixing this problem. Thanks! :)

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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Check the date and time and time zone in the clock on your computer: (double) click the clock icon on the Windows Taskbar.

Check out why the site is untrusted and click "Technical Details" to expand this section. If the certificate is not trusted because no issuer chain was provided (sec_error_unknown_issuer) then see if you can install this intermediate certificate from another source.

You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

  • Click the link at the bottom of the error page: "I Understand the Risks"

Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".

  • Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.

You can see more Details like intermediate certificates that are used in the Details pane.

If "I Understand the Risks" is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".

  • Note that some firewalls monitor (secure) connections and that programs like Sendori or FiddlerRoot can intercept connections and send their own certificate instead of the website's certificate.
  • Note that it is not recommended to add a permanent exception in cases like this, so only use it to inspect the certificate.

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.