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  • Gearchiveerd

Firefox hangs. Doesn't give a clean crash. Doesn't give report. Cannot restart. Removed completely (even Mozilla Maintenance) and re-installed: same problem.

Firefox has been my browser of choice for about 6 years. On 3/16 /15 it stopped working. I tried all of the suggestions. I then completely uninstalled Firefox and Mozill… (meer info)

Firefox has been my browser of choice for about 6 years. On 3/16 /15 it stopped working. I tried all of the suggestions. I then completely uninstalled Firefox and Mozilla Maintenance. I restarted and checked my disks and memory. All other browsers: IE, Safari, Chrome & Opera work fine. I installed from Firefox Setup 36.0.3.exe this morning. Same problem. Works for about 5 minutes and then hangs.

Firefox hangs. Doesn't give a clean crash. Doesn't give report. Cannot restart. Removed completely (even Mozilla Maintenance) and re-installed: same problem.

What can I do?

Gevraagd door iskeen, 5 jaar geleden

Laatst beantwoord door FredMcD, 5 jaar geleden

  • Gearchiveerd

Firefox hangs in Windows 10

I have 3 PC's that have all been upgraded to W10, and all 3 have FF as their default browser (2 PC's home built the other is a Samsung Series 7). On all 3 of these PC's F… (meer info)

I have 3 PC's that have all been upgraded to W10, and all 3 have FF as their default browser (2 PC's home built the other is a Samsung Series 7). On all 3 of these PC's FF hangs for no reason, and even more baffling they all seem to hang at around the same time. Most often I will minimize FF and walk away from the PC only to come back later and not be able to access FF. When that happens the FF window is almost slightly blurry and the only buttons available in the window are minimize and close.

Yesterday I updated 2 of the PC's to FF 40.0.3 but FF still hung in less than 24 hours. The other PC is running FF 28. The only thing these 3 PC's have in common is that they've all been upgraded to W10 and they share some of the same add-ons. Any suggestions on troubleshooting this? I did try disabling Flash but that did not resolve the issue.

Gevraagd door SushiLover, 4 jaar geleden

Laatst beantwoord door FredMcD, 4 jaar geleden

  • Gearchiveerd

Netflix streaming problems

Unlike other posters who describe crashes while trying to stream Netflix due to Silverlight issues, the movies will in fact stream, but so slowly they are unwatchable. Th… (meer info)

Unlike other posters who describe crashes while trying to stream Netflix due to Silverlight issues, the movies will in fact stream, but so slowly they are unwatchable. The audio keeps going but the video freezes and then skips. This has only begun to happen with the last 1 or 2 Firefox updates, and the last update is what has made Netflix unusable. I've spoken to Netflix tech support and their suggestion was to install Google Chrome and use it to stream Netflix. I will do this if I must, but would prefer Firefox if you folks can come up with a fix for this.

Gevraagd door AnnElk, 4 jaar geleden

Laatst beantwoord door Stephen Fox, 4 jaar geleden

  • Gearchiveerd

Firefox freezes, says plugin container has stopped working

I can no longer use Firefox. It started out as a video problem. Videos became more choppy and eventually stopped playing altogether telling me there were problems with t… (meer info)

I can no longer use Firefox. It started out as a video problem. Videos became more choppy and eventually stopped playing altogether telling me there were problems with the java script. I deleted all history and caches and that did the trick for a few hours. I also disabled 3rd party cookies. Soon after Firefox would freeze anytime I started it up. It says my plugin container has stopped working; I looked this problem up and found out that some guy had the same problem when he disabled 3rd party cookies. I've tried everything, even re-installed Firefox, which should have re-setted everything! But it freezes as soon as I click on anything, so I can't go into my settings and re-enable 3rd party cookies (if that's even the solution!)

So this is what it looks like now:

I open Firefox up and it wants me to restore pages. No matter what I click, it freezes and shuts down. Then it usually tells me "Plugin container has stopped working." Sometimes I can get past the restore page and to the home page, but it freezes and shuts down as soon as I click anything and repeats the same message.

I really need help! Firefox is the only browser where I can watch or download videos.

Gevraagd door Marie2015, 4 jaar geleden

Laatst beantwoord door FredMcD, 4 jaar geleden

  • Gearchiveerd

not responding while playing Farmville 2

While playing FarmVille 2 foxfire keeps hanging - says at top "not responding". I can load game and play for a few minutes but then hangs. Sometimes it hangs right after … (meer info)

While playing FarmVille 2 foxfire keeps hanging - says at top "not responding". I can load game and play for a few minutes but then hangs. Sometimes it hangs right after loading. Will not come back so I have to quit foxfire. I have been having the problem in last several weeks but yesterday it got really bad. I usually only had to restart foxfire once to get it to work. I have tried refreshing foxfire. Also disabling hardware acceleration. My plugins are up to date. My computer is only 1.5 years old and I have windows 10. I can play FV2 on Google Chrome and MSN edge but both are slow and jerky. I really prefer foxfire over the other ones.

Gevraagd door ahushagen, 4 jaar geleden

Laatst beantwoord door geraa48, 4 jaar geleden

  • Gearchiveerd

Running slow - INTERNET EXPLORE WORKS FINE - not comp prob!!

Everything is sloooooowwwww. Even keyboard. Just ran anti-virus and malware scans. INTERNET EXPLORER WORK ING FINE!! Therefore, I don't think it's my computer. Sin… (meer info)

Everything is sloooooowwwww. Even keyboard. Just ran anti-virus and malware scans. INTERNET EXPLORER WORK ING FINE!! Therefore, I don't think it's my computer. Since switching to Firefox - I like it better. Would rather fix Firefox than switch back to Internet Explorer. Have been getting "scripts" messages occasionally - but this terrible slowness started suddenly 2 days ago.

Gevraagd door rrhoppy, 5 jaar geleden

Laatst beantwoord door guigs, 5 jaar geleden

  • Gearchiveerd

Firefox issues continue. Is there a fix?

Firefox locks up, Firefox Not Responding, Blue circle spins. I've done everything on the Troubleshooting page including reinstalling. No problem using another browser. … (meer info)

Firefox locks up, Firefox Not Responding, Blue circle spins.

I've done everything on the Troubleshooting page including reinstalling.

No problem using another browser. Help! I prefer Firefox!

Thank you in advance for your help.

Gevraagd door melissalove, 5 jaar geleden

Laatst beantwoord door FredMcD, 5 jaar geleden

  • Gearchiveerd

Video issue on twitch/youtube

Hello, i have a problem with Firefox, i watch many stream / video while gaming, the video start shaking back and isn't smooth at all . It usually start happen when i laun… (meer info)

Hello, i have a problem with Firefox, i watch many stream / video while gaming, the video start shaking back and isn't smooth at all . It usually start happen when i launch a game and the cpu have a big load. I haven't this issue with chrome or edge. It happen on twitch and YouTube. I love Firefox but i can't use it for that issue, very frustrating for me.

I recorded the issue: https://vimeo.com/268910891

Gevraagd door M4dDan, 2 jaar geleden

Laatst beantwoord door FredMcD, 2 jaar geleden

  • Gearchiveerd

firefox is often downloading full bandwidth

Hi there i've this problem: Since i've reinstalled firefox 2 weeks ago after formatting pc , firefox is slower then it was before and when i go to a website often it stay… (meer info)

Hi there i've this problem: Since i've reinstalled firefox 2 weeks ago after formatting pc , firefox is slower then it was before and when i go to a website often it stays for at least 3 min downloading at full bandwidth (15 mb/s) after fully loading it. It also is very slow in loading websites compared both to firefox pre formatting and chrome for example.

Sometimes the downloading appears randomly, even after 20-30 minutes of idle computer (i know cause my brother complains about internet lagging)


I've tried to go to the same website from chrome and firefox and chrome doesn't have the downloading issue to excluse it is a website issue.

i've 55.0.3

extensions: download them all download them all anticontainer ublock origin vlc context menu

Thank you for help

Gevraagd door thepatriot87, 2 jaar geleden

Laatst beantwoord door cor-el, 2 jaar geleden

  • Gearchiveerd

What is going on, Firefox is crashing, Freezing, and now using all my ram.

First thing, why is there no "register button" on the forums, tell your UI guys this IS confusing, not might be confusing, you have to go through this question submission… (meer info)

First thing, why is there no "register button" on the forums, tell your UI guys this IS confusing, not might be confusing, you have to go through this question submission to register at the forums. Been on the Web since I started hosting a BBS in 1988, I should not be confused. I should be browsing the forums right now looking for the right thread to get some help in. Wonder where this will be posted? I don't know, because this is confusing.

As I'm typing this my characters are freezing ever 15 seconds or so. Is there something wrong with the current build? I've had crashing and "not responding" problems for the last month and a half. Have removed all plugins and Add-ons (not cool at all) and then re-installed, twice if you include today. You see, since the last update, which I thought might be a bug fix, Firefox is now using most all of my ram, usually about 3.2 GB of it, no matter if there is 4 tabs or 15 (which I would NORMALLY have in my browsing, so I no there was a point where Firefox had no problem with this). That sounds like a memory leak to me. My question is: Is there something wrong with Firefox right now? Seccurity Essentials and MBAM both say I"m virus and malware free, which would make 4 years of being virus and malware free, I make an effort to browse smart, so I'm pretty sure that's not it. I'm attaching a link to a Screenshot I put in my dropbox of the threads tabs of Process Explorer, what are all these threads? Why is firefox running all these Threads at once. Is this normal? I cannot use Firefox right now, is there something wrong on my end or your end?

https://www.dropbox.com/s/8jtofcfn0wfybor/FFThreadsOpen.JPG?dl=0

Thank you, Adam.

Gevraagd door Spladam, 5 jaar geleden

Laatst beantwoord door FredMcD, 5 jaar geleden

  • Gearchiveerd

Getting response..firefox is not responding..close or wait for response?

Several days ago, I started getting a message when Firefox hangs or freezes saying: firefox is not responding...close or wait for response. I have tried restarting comp… (meer info)

Several days ago, I started getting a message when Firefox hangs or freezes saying: firefox is not responding...close or wait for response. I have tried restarting computer and clearing cookies and cache. I am very inexperienced and do not know what to do. I have Windows 7 and the latest version of Firefox. My plugins are up to date; am little intimidated to restart in safe mode or reinstall Firefox. I read when refreshing that extensions and extension data is removed.....not sure what that means. Any advice would be appreciated. Thank you.

Gevraagd door Wilma1942, 4 jaar geleden

Laatst beantwoord door john.mixman, 4 jaar geleden

  • Gearchiveerd

Website opens slowly on Firefox.

Hi! My website opens very slowly on Firefox , both on pc and mac. Homepage opens relatively fast, but it goes very slowly from there Chrome etc works fine. Please help … (meer info)

Hi! My website opens very slowly on Firefox , both on pc and mac. Homepage opens relatively fast, but it goes very slowly from there Chrome etc works fine. Please help

Gevraagd door Huchub, 4 jaar geleden

Laatst beantwoord door FredMcD, 4 jaar geleden

  • Gearchiveerd

Firefox loses internet connection several times per day

I am so tired of being only wasting time in normal websites, just like i do everyday, and in a random moment the browser loses all kind of connection, and keep charging e… (meer info)

I am so tired of being only wasting time in normal websites, just like i do everyday, and in a random moment the browser loses all kind of connection, and keep charging every website that i have previously open.

I've got my extensions in date, and with "ask me for activation" option checked in every single one that i use.

At first, i though that it will be a problem with adobe flash, but i disable it, and the connection problem still happen a lot of times. I'm so tired of it; this problem start one or two weeks ago and i can't find what is wrong.

I'm using Firefox 41.0.1, the last version. So i want help, if someone solve this problem, i appreciate the answer.

Thanks, and sorry if i have grammar mistakes, i speak spanish, but i know that i can find more and better answers in the english community.

Gevraagd door chapaa, 4 jaar geleden

Laatst beantwoord door FredMcD, 4 jaar geleden

  • Gearchiveerd

When I try to start Waterfox, Firefox loads anyway. I have them both and want to use Waterfox when I don't need my Norton Toolbar. How do I make it work?

I suppose I need two profiles, one for Firefox, one for Waterfox. What is the best way to accomplish this without creating a mess. I have installed both, and want to b… (meer info)

I suppose I need two profiles, one for Firefox, one for Waterfox. What is the best way to accomplish this without creating a mess. I have installed both, and want to be able to use both, simultaneously if possible.

I did find the article on Using the profile manager to create.... at https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

but it's not enough to move forward confidently. Right now, the default seems to be firefox. attempts to load waterfox load firefox.

Thank you. BTW, I have all my plugins on "Ask first". Incredible change in speed, and no more 'hang's' and crashes.

Gevraagd door Tom, 6 jaar geleden

Laatst beantwoord door Wesley Branton, 6 jaar geleden

  • Gearchiveerd

Firefox suspends/hung while openning new tab - Quantum v58.02

Hi Firefox keeps on suspending when switching between different tabs (already opened or new tabs). When the FF is hang I can do nothing in the FF, but I can operate on th… (meer info)

Hi Firefox keeps on suspending when switching between different tabs (already opened or new tabs). When the FF is hang I can do nothing in the FF, but I can operate on the Windows (8.1) without issues.

I have already tried: - Put new Firefox portable - the same issue - Close other tabs - Disable EMET for Firefox - Prevent accessibility services from accessing your browser set to True - Security.sandbox.content.level set to 2 - Disable add-ons plugins and start in safe mode

Nothing of above helps. I would appreciate If you could provide the solution. I attached Troubleshooting information.

Gevraagd door essential, 2 jaar geleden

Laatst beantwoord door FredMcD, 2 jaar geleden

  • Gearchiveerd

When I click 'Menu', then 'Options', nothing happens - FF not responding!

I also cannot type a URL, nothing happens when I hit enter. I cannot download anything, save a picture (Save As) or any such. I run virus scans and all it finds is trac… (meer info)

I also cannot type a URL, nothing happens when I hit enter. I cannot download anything, save a picture (Save As) or any such. I run virus scans and all it finds is tracking cookies - sometimes 900+ of those...

The only way I can go to a web-site, is from the opening Google screen or from my bookmarks.

Gevraagd door garner49, 4 jaar geleden

Laatst beantwoord door jscher2000, 4 jaar geleden

  • Gearchiveerd

RAM usage

Hello, I recently moved to Firefox from another browser and I am very pleased with it. My usage is that my computer remains on 24/7 with the browser open. I saw a parag… (meer info)

Hello, I recently moved to Firefox from another browser and I am very pleased with it. My usage is that my computer remains on 24/7 with the browser open. I saw a paragraph in the help docs:

"Firefox's memory usage may increase if it's left open for long periods of time. A workaround for this is to periodically restart Firefox."

However this can be inconvenient when you have several tabs open that are logged in to various sites for work, which also retain state which is not restored when the browser is restarted.

Over a few days the memory "leaking" (?) is mounting up significantly as per attached. In summary:

Pre close - system RAM usage 12.5GB Post close browser - system RAM usage 8.1GB (4.4GB drop!!) Re-open browser with same tabs - system RAM usage 8.7GB (actually 9.0GB after all tab views were accessed and put back into the state they were in before closed)

From this simple test I can see that 12.5GB - 9GB = 3.5GB was hogged by the browser and not actually required.

As a developer I am interested to understand the reason for this memory leaking. Is there anything I can do while the browser is open to free it up? Or cause it to not "leak" in the first place?

Thanks,

Andrew

Gevraagd door megawhite, 1 jaar geleden

Laatst beantwoord door TECH192, 1 jaar geleden

  • Gearchiveerd

Mozilla.org causes hang on restart w/ restore

Got one message saying something about the server connection being broken during the page loading. Then I force quite FF and tried again, and got a runaway script popup … (meer info)

Got one message saying something about the server connection being broken during the page loading. Then I force quite FF and tried again, and got a runaway script popup box -- but the buttons were non-functional so I could not stop the stupid script. Had to vorce quite again.

firefox is proving to be a real piece of shit software.

Gevraagd door VerizonSucks, 5 jaar geleden

Laatst beantwoord door FredMcD, 5 jaar geleden

  • Gearchiveerd

I can't get rid of google cookie, no matter what I do.

This just became a problem yesterday. I do not want anything Google on or near my computer. My computer has the latest version of Firefox (43.0.2) In the Privacy sub-menu… (meer info)

This just became a problem yesterday. I do not want anything Google on or near my computer. My computer has the latest version of Firefox (43.0.2) In the Privacy sub-menu I have selected "Request that sites not track you". Within History I select "Use custom settings...". Checked are the 2 "Remember...history" boxes, plus "Accept cookies from sites", but (Never go to any google sites and, within that, I selected "Never accept 3rd-party cookies". In Exceptions, I have put every form of cookie I know of that pertains to google on the "Block" list and clicked Save Changes.

Until yesterday there was never a problem with google cookies; now "google.com", with the inner, drop-down description of NID, is persistent on the list of stored cookies. I can click "delete" and it disappears but, when I close then reopen the Show Cookies box, google is there again. Repeating the selections multiple times, and quitting and restarting Firefox afterward doesn't remedy the situation. I've disabled/uninstalled add-ons.

Can someone tell me how this is happening and, more importantly, how to stop it. I DO NOT want any google anything on my computer--this is important to me.

Thanks in advance.

Gevraagd door timoteo22, 4 jaar geleden

Laatst beantwoord door FredMcD, 4 jaar geleden