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after autoupdate to 84, bookmarks, customizations, and add-ons are gone

Problem solved with this support article: https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles After the automatic update to Firef… (meer info)

Problem solved with this support article: https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles


After the automatic update to Firefox version 84, all my bookmarks, customizations, and add-ons are missing.

I saw something on the upgrade notice page when Firefox first ran (after the upgrade) about syncing to the previous version of Firefox to restore my bookmarks and other custom items, but I cannot find those instructions on the Firefox support site.

How do I get back all the things now missing?

Thank you.

Gevraagd door robinel., 3 maanden geleden

Laatst beantwoord door FredMcD, 3 maanden geleden

Firefox in two MS user ccounts

I have my husband set up on a user account (windows 10 home) because he needs the accessibility settings. I need to be able to access and use Firefox when in both user ac… (meer info)

I have my husband set up on a user account (windows 10 home) because he needs the accessibility settings. I need to be able to access and use Firefox when in both user accounts. Firefox seems to see these two user accounts as two different devices and wants me to sync which I'm pretty sure I can't do. Thank you-smmm

Gevraagd door sydneymozingo, 3 maanden geleden

Laatst beantwoord door FredMcD, 3 maanden geleden

Fire fox default PDF viewer checkbox issue

My attached PDF has multiple check boxes with same name and different value. It works correctly when opened using Adobe reader or chrome etc.. and only shows 1 checkbox B… (meer info)

My attached PDF has multiple check boxes with same name and different value.

It works correctly when opened using Adobe reader or chrome etc.. and only shows 1 checkbox B checked correctly.

If I open the same PDF using open with > Firefox then it incorrectly shows all checkboxs checked instead of only B.

It showed correctly in 64.0 (64 bit) firefox browser version's built in PDF viewer and it seems have issue in latest 84.0.2 (64 bit) firefox browser version's built in PDF viewer.

Is it a known issue ? Are we planning to fix it ?

Images attached. Use below link for PDF https://drive.google.com/file/d/11aUoamPu88zxtgHue0W5VxJz2n0SYsFl/view?usp=sharing

Gevraagd door rocks.rachit1, 3 maanden geleden

Laatst beantwoord door cdenizet, 3 maanden geleden

idmsa.apple.com doesn't load

Hi I recently switched to Firefox on my iMac and when I tried going to the Apple website to report issue with an App Store purchase, idmsa.apple.com, it just spins and sp… (meer info)

Hi I recently switched to Firefox on my iMac and when I tried going to the Apple website to report issue with an App Store purchase, idmsa.apple.com, it just spins and spins. Works fine on Firefox on my iPhone. I've disabled add-ons and cleared history and set all security settings to allow everything, but the site won't load. Any suggestions what to do to get it working? thanks!

p.s. just tried with appleid.apple.com and it also spins and spins and doesn't let me login.

Gevraagd door thejim, 3 maanden geleden

Laatst beantwoord door FredMcD, 3 maanden geleden

Restore deleted toolbar file

How do I Restore deleted toolbar file? I accidentally deleted a tool bar file folder with a collection of links within it. I would like to know how I can restore it. … (meer info)

How do I Restore deleted toolbar file?

I accidentally deleted a tool bar file folder with a collection of links within it. I would like to know how I can restore it.

Gevraagd door kluu, 3 maanden geleden

Laatst beantwoord door cor-el, 3 maanden geleden

Not really sure why Firefox is crashing every 5 minutes, crash reports listed.

I've tried sfc /scannow and it didn't find anything. I've tried using DDU and reinstalling my drivers. My specs is pretty much 5700xt + 3700x. https://www.dropbox.com/sh… (meer info)

I've tried sfc /scannow and it didn't find anything. I've tried using DDU and reinstalling my drivers. My specs is pretty much 5700xt + 3700x.

https://www.dropbox.com/sh/uwuxongtp107u8m/AACLfH30RgdDlxVwwb9QQsXGa?dl=0

The one ending with 6840.dmp is the latest crash report which i cannot upload.

Here's the rest of the crash report IDs. Anyone got any ideas?

bp-b39749a0-a501-4427-9e18-2a84e0210107 7/01/2021, 6:36 pm

bp-af5853e7-eb2a-4ae9-82d5-fe3840210107 7/01/2021, 6:36 pm

bp-ca517a9a-b49a-4cf9-9d7a-835300210107 7/01/2021, 12:10 pm

bp-abb65280-a77f-4972-92f8-fe3570210107 7/01/2021, 12:06 pm

bp-46d8f57f-001f-40de-a6b1-b3bbf0210107 7/01/2021, 12:05 pm

bp-55137462-39dc-44f5-8174-3baa80210107 7/01/2021, 12:05 pm

bp-3449d5c4-e353-4d1e-a77b-2e8f70210107 7/01/2021, 12:05 pm

bp-c94aee53-3f2c-4c33-a324-f980d0210107 7/01/2021, 12:05 pm

bp-6b2f4295-990a-4b15-b276-437600210107 7/01/2021, 12:05 pm

bp-1fbd1395-0aef-4eae-a8be-9cc120210107 7/01/2021, 12:05 pm

bp-6103014a-ab68-490c-8d41-579400210107 7/01/2021, 12:05 pm

bp-40c872ae-c62e-4a95-99b1-7abff0210107 7/01/2021, 12:05 pm

bp-076e5ffc-5298-438d-ab8c-42acb0210107 7/01/2021, 12:05 pm

bp-2d3b02ec-d9ae-4e53-b7a5-fb3e90210107 7/01/2021, 12:05 pm

bp-3550f5a0-0bec-47cb-93c6-431b40210107 7/01/2021, 12:05 pm

bp-a818c562-3be7-4f5f-8d47-5b1100210107 7/01/2021, 12:05 pm

Gevraagd door Pog, 3 maanden geleden

Laatst beantwoord door cor-el, 3 maanden geleden

strange fonts in webpages

I am having these strange symbols instead of the correct fonts in some webpages as well as inside some e-mail text in gmail (when viewing from browser firefox, of course)… (meer info)

I am having these strange symbols instead of the correct fonts in some webpages as well as inside some e-mail text in gmail (when viewing from browser firefox, of course). Please see attached. I deselect the setting "allow webpage to choose their own webfonts...", it solves the problem but it cause to switch to default fonts in web design tools I use (wordpress, elementor). Any suggestion of how to solve this? Thanks

Gevraagd door simone.tor, 3 maanden geleden

Laatst beantwoord door cor-el, 3 maanden geleden

Site not support in firefox

https://meragana.com/ Unfortunately MeraGana web player is not supported by your current browser. MeraGana web karaoke player makes extensive use of modern web technolog… (meer info)

https://meragana.com/


Unfortunately MeraGana web player is not supported by your current browser.

MeraGana web karaoke player makes extensive use of modern web technologies to bring you the best features and audio quality possible, but unfortunately not all browsers support these features.

Here's a list of browsers which tested to work fine: - Chrome (version 86+), download the Google Chrome browser - New Edge (version 86+), download the Microsoft Edge browser - Opera (version 72+), download the Opera browser

Here's a list of browsers which are officially *unsupported*: - Internet Explorer (all versions) - Safari (all versions) - Mozilla Firefox (all versions) - All mobile browsers (but we have apps!) Download from Apple App Store and Google Play Store

Gevraagd door Anamika Miter, 3 maanden geleden

Laatst beantwoord door TyDraniu, 3 maanden geleden

Firefox download speed is less than 0.1% of my internet speed

Hey guys! I recently switched to Firefox from Chrome and I'm loving it except for the fact that download speeds are really slow. I have a internet speed of 360Mb/s and ye… (meer info)

Hey guys! I recently switched to Firefox from Chrome and I'm loving it except for the fact that download speeds are really slow. I have a internet speed of 360Mb/s and yet Firefox will download most stuff at ~500Kb/s. In other places like Steam my download speed is around 10% of internet speed (so today it would be around 36Mb/s) but Firefox is really slow. I did some research and used some console commands and uninstalled some extensions but to no avail. Thanks for your time!

Gevraagd door gmtkacz, 3 maanden geleden

Laatst beantwoord door cor-el, 3 maanden geleden

After latest update Firefox displays "web page slowing down brower" every time I make a Facebook Post

First of all wow, it's frustrating that is it this difficult to report issues and get help with Firefox. That being said, beginning 1/8/2021 every time I try to create a … (meer info)

First of all wow, it's frustrating that is it this difficult to report issues and get help with Firefox. That being said, beginning 1/8/2021 every time I try to create a post with images on Facebook, Firefox displays the "a web page is slowing down your browser" error. Waiting does nothing and if I stop it, I can't make the post. I use Facebook heavily for business so this is a MAJOR issue. Clearing the cache, cookies, and site data does NOT fix the issue. I've not had an issue with this before now, and I've been using Firefox for years. I have been using the Facebook container for several months, but this is the first I've had an issue. Is this a Firefox issue, or a Facebook issue? Please help, this issue is getting annoying enough that I have to use a different browser and I don't like doing that.

Thank you

Gevraagd door lightomine, 3 maanden geleden

Laatst beantwoord door FredMcD, 3 maanden geleden

RE: Setting doesn't work for Downloads

I love Firefox but I'm having some issues with some features. The feature I'm commenting today is the downloading files feature. In the settings, it says always ask whe… (meer info)

I love Firefox but I'm having some issues with some features.

The feature I'm commenting today is the downloading files feature.

In the settings, it says always ask where to download but this feature is not working properly.

Can you look at this?

Gevraagd door gcarlislemd, 3 maanden geleden

Laatst beantwoord door cor-el, 3 maanden geleden

Could not log into bank account in Firefox browser, until after I had to switch to another browser to login??

I was not able to check my bank account in Firefox browser because, there are two pages to login through, one is for username, the second for password, but after entering… (meer info)

I was not able to check my bank account in Firefox browser because, there are two pages to login through, one is for username, the second for password, but after entering password, and clicking submit, it does not load the page, it just sits there doing nothing at all.... I then tried it in Chrome browser, but it did the same thing, so I thought maybe the site was having problems, but a quick Google search for isitdownnow showed that the site was up and running fine. Next, I tried it in Safari browser, and it worked. After that I opened Firefox again, and tried again, but it worked this time. Can anyone explain this to me?? Thanks in advance!!

Gevraagd door zlloyd2, 3 maanden geleden

Laatst beantwoord door FredMcD, 3 maanden geleden

everytime firefox updates itself, it deletes all my bookmarks and homepage settings

i am sick and friggin tired of losing ALL of my damned log ins, bookmarks, homepage and settings with every friggin update your damned browser does to me!!! i am really g… (meer info)

i am sick and friggin tired of losing ALL of my damned log ins, bookmarks, homepage and settings with every friggin update your damned browser does to me!!! i am really getting sick of this crap!!! why te hell is it doing this everytime there is a software update?!?!?!?

Gevraagd door gnralee01, 3 maanden geleden

Laatst beantwoord door FredMcD, 3 maanden geleden

Link inserted onto webpage

I regularly visit a blog The scrollable page ends with a grey banner. One day the page scrolled past to reveal an image with a link. It is not on all pages of this site a… (meer info)

I regularly visit a blog The scrollable page ends with a grey banner. One day the page scrolled past to reveal an image with a link. It is not on all pages of this site and we do not know how long it's been active (who scrolls past the end of the page?) It is like a pirate link, not meant to be there The content of the links changes, chinese characters web page, choose a girl, log in for porn type ect. Names like NSA flirts.

I have told the site about this issue via email, sent screen shots A couple of times i have not been able to get on the site due to a 'reconfigering' page. This is not the site owners!

This sneaky insertion is running smoothly in the background, under a radar.

Do i really need to reinstall firefox, switch to another browser? use a vpn

Thanks, feedback appreciated. Defo time for an upgrade

Linux mint, fire fox browser

Gevraagd door hannahanistra, 3 maanden geleden

Laatst beantwoord door jscher2000, 3 maanden geleden

Firefox update in December 2020 prevents access to my dakotaland federal credit union e-teller online banking. Why?

1/11/2121 1:29 PM CST Firefox update in Dec 2020 prevents access to my Dakotaland Federal Credit Union e-teller online banking in SD. There is, according to the bank, a … (meer info)

1/11/2121 1:29 PM CST Firefox update in Dec 2020 prevents access to my Dakotaland Federal Credit Union e-teller online banking in SD. There is, according to the bank, a "compatibility" issue forcing me to use another browser. After years of online e-teller "compatibility" why can't techs get together to make "updates" "compatible"? When will it be compatible and will I be forced to stop using Firefox because of violating "fact checking" "censorship" issues etc?

Gevraagd door plsphd, 3 maanden geleden

Laatst beantwoord door FredMcD, 3 maanden geleden

Why must I use Microsoft Edge

When at Dollar General and I search for a product, when the page of products come up, I cannot see any of the products. I must use Edge in order to shop at Dollar General… (meer info)

When at Dollar General and I search for a product, when the page of products come up, I cannot see any of the products. I must use Edge in order to shop at Dollar General. Occasionally, same problem at Walmart.com my display monitor will sometime go all black and I have to unplug it and plug it back in to get my screen back. Everything will work with Microsoft Edge without a problem. There must be a small glitch somewhere in Firefox or in the web pages meta files that Firefox is not happy with. This is clearly evident at Dollar General shopping website when bringing up a list of products..

ALSO: My email address has changed from sam_morris0282@att.net, to:

sam_morris@sam-ait.com

I couldn't find where I could update my profile? Please correct my email address or tell me how I can do that myself.

Thank You

Gevraagd door SamMorris, 3 maanden geleden

Laatst beantwoord door FredMcD, 3 maanden geleden

Firefox lost my profile and I need it back

When Firefox updated in late November 2020 it lost my profile. I copied the contents of the profile folder to a safe location but I need to get the new installation to re… (meer info)

When Firefox updated in late November 2020 it lost my profile. I copied the contents of the profile folder to a safe location but I need to get the new installation to read it.

Gevraagd door rjteasdale, 3 maanden geleden

Laatst beantwoord door FredMcD, 3 maanden geleden

Firefox keeps 'forgetting' login details for the websites I frequently visit. I also have difficulties with help articles tha bear no resmblance to the details i find on my browser

I find that my current version of Firefox browser (84.0.2 (64 bit)) seldom saves login details for websites that I regularly visit, despite my clicking the 'save' or ' u… (meer info)

I find that my current version of Firefox browser (84.0.2 (64 bit)) seldom saves login details for websites that I regularly visit, despite my clicking the 'save' or ' update' buttons on the dialog box that appears when I log in manually. For example, I must have entered half a dozen or more details manually in the last and clicked the 'save' button on the dialog box tha appears but the 'login and password' menu item only shows two that have been saved that day.

I can find nothing that has had any effect in the present help topics.

Another annoying aspect is that help topics appear to prescribe 'fixes' that have no parallel in the details that appear on the actual browser menu items.

I apologise in advance to the relevant developers, but I am now questioning why I should persevere with such a 'buggy' app that used to perform beautifully in the past.

Gevraagd door jackgeorge15, 3 maanden geleden

Laatst beantwoord door FredMcD, 3 maanden geleden

Robots

Driving me insane, can't get my normal sites. Can't get rid of it. It says wrong even when info is right. I do not want to stop using Firefox (been with you many many yea… (meer info)

Driving me insane, can't get my normal sites. Can't get rid of it. It says wrong even when info is right. I do not want to stop using Firefox (been with you many many years) but getting very annoyed. Tried your help, didn't, checked Windows could'nt find anything. Cleared history etc.. still get my sites. Trying other engines but not happy.

Gevraagd door Lyn, 3 maanden geleden

Laatst beantwoord door FredMcD, 3 maanden geleden