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  • Gearchiveerd

Firefox crashes

Hello– Firefox keeps crashing when trying to open; sometimes will open but crashes when clicking a link; my firefox is up to date (64.0). I am using Mac OS 10.11.6. A… (meer info)

Hello– Firefox keeps crashing when trying to open; sometimes will open but crashes when clicking a link; my firefox is up to date (64.0). I am using Mac OS 10.11.6. Also keep getting pop-up that Flash Player is out of date; updated flash player but didn't really change anything. HELP ! Thank you

Crash ID: bp-0ac4c2cf-1f00-4dd1-b579-55d060190102

Gevraagd door RichardGraef, 1 jaar geleden

Laatst beantwoord door FredMcD, 1 jaar geleden

  • Gearchiveerd

Firefox will not load

I've been using Firefox a long time. Never any problem until immediately after the last automatic update procedure today. Now the application will not load. Instead, I o… (meer info)

I've been using Firefox a long time. Never any problem until immediately after the last automatic update procedure today. Now the application will not load. Instead, I only get an error message "Profile Missing..." (see attached screen shot) I tried downloading the latest version from Mozilla and re-installing. It did not resolve the issue. I still got the same error message.

Computer info: Apple Mac Pro 2009 running OS 10.11.6 El Capitan.

Gevraagd door Keyless, 1 jaar geleden

Laatst beantwoord door FredMcD, 1 jaar geleden

  • Gearchiveerd

I have download the mac update several times but it opens showing a folder that when clicked shows utilities. I am not sure what I am doing incorrectly

I am trying to access an education video which system check indicates my computer requires an update to firefox. I select the mac version download and the download indic… (meer info)

I am trying to access an education video which system check indicates my computer requires an update to firefox. I select the mac version download and the download indicates firefox 60.0.2.dmg (55.6 mb). It does nothing so I click on the download and it shows verifying and then opens to a screen which indicates firefox quantum with a folder with an A on it. When I select the folder it takes me to utilities.

Can you help?

Gevraagd door Helprequired, 2 jaar geleden

Laatst beantwoord door FredMcD, 2 jaar geleden

  • Gearchiveerd

Firefox crashes when starting, even if I go to safe mode

First of all, I'm using Mac. And so, if my firefox is not responding or still lagging, I always force quit it right away. However last night it didn't work like that. My … (meer info)

First of all, I'm using Mac. And so, if my firefox is not responding or still lagging, I always force quit it right away. However last night it didn't work like that. My firefox was usually fine after I forced quit it and started it again, but yesterday it crashed from when it was starting.

I'm flustered and try to open it a few more times, but the result was still the same, crash and crash again. Firefox tried to give me options by using the safe mode. I thought it could work if I went with the safe mode, but unfortunately even in safe mode, my firefox still crashed.

And just like that I also don't have a choice to access the troubleshooting menu in firefox because it crashed before I could go there. That's why I'm here to request help.

This is the report ID I just submitted a few minutes before posting this. bp-7dbf5090-1315-48b5-af5f-fe7d20180523

If you need details of the report just ask me. I've already copied that from the crash reporter. Thank you!

Gevraagd door Reshalem, 2 jaar geleden

Laatst beantwoord door cor-el, 2 jaar geleden