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When I try to open folders in e-mail using firefox I get a message "There appears to be a problem loading the message list". Re-setting firefox did not help.

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  • 3 hebben dit probleem
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  • Laatste antwoord van Moses

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When I go to e-mail I get the inbox. I cannot access other folders such as 'sent items' or 'spam' however and when I go back to inbox I get the same message. The problem only arises using firefox - not internet explorer. I have tried resetting firefox and the default settings without effect.

When I go to e-mail I get the inbox. I cannot access other folders such as 'sent items' or 'spam' however and when I go back to inbox I get the same message. The problem only arises using firefox - not internet explorer. I have tried resetting firefox and the default settings without effect.

Gekozen oplossing

Clear your cache and cookies (for the affected site) to see if that makes a difference.

Clearing Cache

  1. Press 'CTRL/CMD + SHIFT + DEL
  2. Select "time range to clear" to Everything
  3. Expand the "Details" by clicking the Arrow
  4. Uncheck everything except Cache
  5. Click Clear Now

Clearing Cookies

  1. Go to the orange Firefox button > Options > Privacy > Remove individual cookies
  2. Search for the site you are having issues with and click Remove Cookies
  3. Restart Firefox and try again
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Alle antwoorden (3)

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Hello,

What is the service that hosts your e-mail address? (Yahoo, Gmail, Hotmail, or other ...)

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Thanks. I think it is BT (formerly BT Yahoo).

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Gekozen oplossing

Clear your cache and cookies (for the affected site) to see if that makes a difference.

Clearing Cache

  1. Press 'CTRL/CMD + SHIFT + DEL
  2. Select "time range to clear" to Everything
  3. Expand the "Details" by clicking the Arrow
  4. Uncheck everything except Cache
  5. Click Clear Now

Clearing Cookies

  1. Go to the orange Firefox button > Options > Privacy > Remove individual cookies
  2. Search for the site you are having issues with and click Remove Cookies
  3. Restart Firefox and try again