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My kickstarter video looks bad on Firefox, but good on Safari. Why?

  • 9 antwoorden
  • 1 heeft dit probleem
  • 215 weergaven
  • Laatste antwoord van cor-el

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Hi everyone.

I recently made a video in FCP6 to upload to kickstarter. I'm on a mac with OSX. the Quicktime movie I uploaded is 1920x1080, 5000kpbs using H.264 codec. I uploaded it and when I view it on Firefox the quality is significantly lower (more pixelated) than when I view it on Safari.

This is not true of any other videos I watch with Firefox. Firefox is the browser I use the most and I watch video constantly. Which leads me to believe that the way I encoded the video is the problem.

I cleared my cache and cookies, just in case, and checked that all my plug-ins are up to date. But I had friends on other computers watch the video on the two browsers and they all had the same result.

Please help! No one seems to have had this problem, and I can't figure it out.

Thanks so much!!!!!!!!!

Hi everyone. I recently made a video in FCP6 to upload to kickstarter. I'm on a mac with OSX. the Quicktime movie I uploaded is 1920x1080, 5000kpbs using H.264 codec. I uploaded it and when I view it on Firefox the quality is significantly lower (more pixelated) than when I view it on Safari. This is not true of any other videos I watch with Firefox. Firefox is the browser I use the most and I watch video constantly. Which leads me to believe that the way I encoded the video is the problem. I cleared my cache and cookies, just in case, and checked that all my plug-ins are up to date. But I had friends on other computers watch the video on the two browsers and they all had the same result. Please help! No one seems to have had this problem, and I can't figure it out. Thanks so much!!!!!!!!!

Alle antwoorden (9)

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I'm not sure what the current state is on Mac regarding support for H.264.

  • bug 851290 - Use GStreamer on Mac for H.264/MP3/AAC playback (instead of AV Foundation)

Please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

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If you right-click or Ctrl+click the video, can you tell what player is being used? For example, QuickTime or Flash. If it just looks like an ordinary Firefox right-click menu, that may indicate that a native video player is being used.

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It looks like WebM. If I am reading it right. Does that make sense?

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WebM is a patent-free format that usually gives good results in Firefox. https://developer.mozilla.org/en-US/docs/HTML/Supported_media_formats#WebM

Does your video hosting site transcode videos into multiple formats? If so, it seems there was a serious loss of quality when they created the WebM version. Maybe the resolution is more than their software can handle??

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That's a great question. I have put out emails to Kickstarter support and waiting to hear back.

That would make sense. But the KS website says you can upload videos up to 5GB and these files are like 300MB.

I did read that Kickstarter just started prioritizing HTML5 over Flash, but I don't know enough to know how to interpret that. KS also reccomends H.264 as the codec to use on a Mac. I don't see why Firefox would have trouble reading this....very confusing.

Thanks for taking the time to think about this!

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RE: the mac - H.264 bug. I don't know enough to know how to interpret this data. But I thank you for your response.

Bewerkt door Jocecabo op

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Because there are patents on MPEG encoding, Firefox doesn't include the technology to decode the videos. Instead, it uses the facilities provided by the operating system or in some cases third party decoders. The bug, I think, relates to when MPEG decoding will be available on Mac.

So, if you are playing the video on Mac or some Linux systems, the built-in HTML5 video player may pass on playing the MPEG video and instead choose a different format, if the site is offering it. That could be how you are getting WebM video. Assuming this affects all Mac users, hopefully the site will have a solution for making the WebM look good.

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Right. I had gleaned some of this information from blogs, but don't fully comprehend it. But I think I understand what you are saying.

I guess my question is, is there a way for me to work around this? Can I use a different format (not MPEG) and then Firefox will choose flash instead of WebM?

Maybe I can use M4V?

I thought the codec was the problem, but it sounds like you are saying the browser and the format are not communicating well...

I hope I articulating myself well. I am getting foggy and might have to pick this up in the morning.

Just to reiterate - this is only happening with a video I uploaded. All other video I watch online is totally fine. So it seems like I should be able to find the proper format/codec combination....

thanks again for your help

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This is probably caused by the server offering you videos in WebM format because your Mac platform currently doesn't support H.264 in Firefox, so there is a fall back to other formats.

You could consider to disable WebM as a test to see what the server will send in that case by setting the media.webm.enabled pref to false on the about:config page.