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i cant get aol in the standard version can only get the basic version right now. How do I fix this


aol was working with no problems but now it loads slow and i can only get the basic version. It works on internet explorer and google chrome with no problems but on firefox that is all i can get and when i try to get the standard version it wont load

Aanvullende systeemdetails

Geïnstalleerde plug-ins

  • Shockwave Flash 11.5 r502
  • GEPlugin
  • Adobe Shockwave for Director Netscape plug-in, version
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • Google Update
  • HPDetect
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • 5.1.10411.0
  • 20-20 3D Viewer for WEB - Mozilla Plug-In v5.0.94.0
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Coupons, Inc. Coupon Printer Plugin
  • np-mswmp


  • Useragent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

Meer informatie

  • Top 10 Contributor
416 oplossingen 4930 antwoorden

Please reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with the left mouse key.


  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

See if this helps solve the issues you had and please report back to us!


still happening tried both solutions you gave.. i have windows 7

wjasail 0 oplossingen 2 antwoorden

I have the same problem as above with some modifications. I can use the Basic Version of AOL in Firefox, IE 9, and Apple Safari. I cannot use the Standard Version of AOL in either Firefox or IE9, bit I can use it in Apple Safari. I am using Windows Vista Ultimate and have 4G of RAM. I have downloaded no new programs within the last several weeks but have done several Windows' Updates.

  • Top 10 Contributor
416 oplossingen 4930 antwoorden

Please create a screenshot of the problem you're seeing by following the guide mentioned at How do I create a screenshot of my problem?.

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.


tried each way u suggested and nothing. the screen says Slow Connection? Use the Basic Version If your mail does not load, you can use the Basic version of AOL Mail here.and then takes forever to load and i end up clicking on basic version once i open aol this appears on the top of the mail You're using Basic Mail which is optimized for your computer and browser. Switch to Standard Version.

mrsalbs3 0 oplossingen 3 antwoorden

Encountering same problem just within the last day when Firefox installed an update. AOL pulls up fine but AOL mail will not load in Standard format, only Basic format works. Tried suggestions above and did not work.

wjasail 0 oplossingen 2 antwoorden

I started this post several days ago. I tried the suggestions and nothing made the standard version of AOL work. I then figured I would work on the Firefox Settings that is reached by clicking on the upper left of the screen in the Firefox logo. I right clicked and then right clicked on "Options" and right clicked "Restart in Safe Mode." Firefox quickly rebooted and the Standard Version of AOL loaded and worked fine. This should provide a good temproary solution until Firefox gets their act together and figures what is causing the problem.

brenann2cats 0 oplossingen 1 antwoorden

Hi! I am a Google Chrome user and I just wanted to let you know that I am having the same issue your having with Firefox on my Google Chrome! Aol mail worked for the year I've had chrome and all of the sudden yest 12-5-12 it wouldn't load and still won't. It had be getting a bit slow on loading now and then but now it just says its loading and never actually finishes. It gets stuck. I haven't found any answers yet, but it's interesting that FIrefox users are having the same problem. Maybe it's Chrome and Firefox or maybe it's AOL... just so it gets fixed soon!!  :) Internet Explorer still works fine for me so I'm just using that for now. If this is AOL's way of getting people to download their software.. well, it's just absurd!! LOL


thx brenann...same thing at the same time too. yes now my internet is working just fine with it. have to say though that firefox support system is not so great. cant believe that when i have the first major problem they cant help at all. hope it does get fixed.


amazing...did u also have shockwave crashing as well i got tired of sending reports and nothing fixed

mrsalbs3 0 oplossingen 3 antwoorden

I cannot even get a menu by right clicking on the Firefox icon. I just get the "restore/minimize/maximize options". No Menu with "options" to "restart in safe mode".

Kimothy5 0 oplossingen 2 antwoorden

I am having the same issue - had no issues about 5 days ago - what the heck is going on??

Kimothy5 0 oplossingen 2 antwoorden

here is my screen shot

  • Top 10 Contributor
416 oplossingen 4930 antwoorden

Better reset your Firefox and check it out...

MermiGirl143 0 oplossingen 1 antwoorden

I have the very exact same issues as you all do.

Has ANYONE received a solution to this issue? I have tried everything: removed add-ons, delete/add flashplayer, the reload, cleared cache/cookies.... I have not found anything, and this is a real problem.

Tyler Downer
  • Administrator
  • Moderator
1165 oplossingen 6639 antwoorden

Has anyone tried Resetting Firefox? Reset Firefox – easily fix most problems

Tom 0 oplossingen 1 antwoorden

Here's what worked for me. In Firefox, go to your menu bar. Click on "Tools". Then click on "Add-ons". A list of add-ons will come up. What I did was disable or remove any that I didn't recognize. I went back to load AOL and it worked and has since with no trouble. In fact, it works faster. Hope this helps.

mrsalbs3 0 oplossingen 3 antwoorden

I tried this and actually only had two add on's (unless I am missing something in terms of where I am searching). AOL mail still won't load. Over two months now. Think I am giving up on this.

lfuzak 0 oplossingen 1 antwoorden

Nuttig antwoord

This worked for me: click on "tools" - then click on "add-on's " then click on "extensions" - the extension "SAVEAS 2" - disable it - this cleared up my problem and AOL is now loading as standard speed - hope this works

dougvt 0 oplossingen 1 antwoorden

Same problem. I disabled extension "Freecorder" (Tools -> Add Ons -> Extensions) and then AOL Mail worked as before (ie, not Basic Version).