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Firefox crashes

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  • 2 hebben dit probleem
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  • Laatste antwoord van gtwest

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Firefox will not start and crashes everytime I try to open it even in Safe mode.

Having to use another computer to send this message

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Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-4274753a-dd82-4833-b3f5-66902211110
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This may be related to Trusteer Rapport. Try to disable it and see if that stops the crashing. For more help you can ask their helpdesk.
http://www.trusteer.com/support/en/report-problem

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Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-4274753a-dd82-4833-b3f5-66902211110
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This may be related to Trusteer Rapport. Try to disable it and see if that stops the crashing. For more help you can ask their helpdesk.
http://www.trusteer.com/support/en/report-problem

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Thanks, that has sorted the problem out.

I contacted Trusteer Rapport and they are aware of the problem and are hoping to release a fix for the problem with Firefox.

They told me to stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport

And this stoped Firefox crashing.

Thanks!