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FF crashes at start-up; the solution seems to suggest that I should access the help menu on the FF window--which I can't open because it crashes--what am I missing?

  • 3 antwoorden
  • 3 hebben dit probleem
  • Laatste antwoord van ronandbeth

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it started on 9/3--worked fine for years before that.

Sorry to be dumb, but I cannot follow your instructions--they make no sense to me. What is a location bar (to find "about:crashes"). where do I find a crash id? where do I find "help> troubleshooting" to copy and paste information? you could use much better help screens to explain to the averge person what you need.

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If Firefox is crashing as soon as you open it, getting information from inside Firefox is almost impossible. See if Firefox crashes so quickly when you open Firefox in the Firefox SafeMode. Hold the Shft when you go to start Firefox, don't select anything right now, just use Continue in SafeMode.

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It crashes upon loading in safe mode too. Since I cannot access FF, I held the left shift key down while clikcing onthe FF icon. It crashed.

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as I said in myy earlier response, I held the left shift key down when loading FF until it crashed upon opening--I didn't have a chance to do anything else.

what did you do in the latest release since this problem started shortly after that?