Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Firexfox crash every time I open multimedia windows player website.

  • 1 antwoord
  • 4 hebben dit probleem
  • 9 weergaven
  • Laatste antwoord van Morbus

more options

Issue

Firefox is crashing or closing unexpectedly

Description

CFilterGraph::MergeRootsFrom(CFilterGraph::CFilGenList&, CFilterGraph::CFilGenList&, CFilterGraph::FilGen*)

Whenever I would like to watch any kind of multimedia file on the website, opens in windows media player throw internet, every single time Mozilla has crashed. I can not watch any news, video clips etc.

Crash ID(s)

bp-87498588-8336-40c1-9538-f6f702100516

Troubleshooting information

[@ CFilterGraph::MergeRootsFrom(CFilterGraph::CFilGenList&, CFilterGraph::CFilGenList&, CFilterGraph::FilGen*)‎ ]

Firefox version

3.6.3

Operating system

Windows Vista

User Agent

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 (.NET CLR 3.5.30729)

Plugins installed

  • -np-mswmp
  • getplusplusadobe16263
  • Gadu-Gadu Plug-in
  • Ogg Player Gecko Plugin
  • 1.9.0009.1
  • Adobe PDF Plug-In For Firefox and Netscape
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.448
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Default Plug-in
  • Shockwave Flash 10.0 r45
  • 3.0.50106.0
  • Java(TM) Platform SE binary
  • Next Generation Java Plug-in 1.6.0_17 for Mozilla browsers
== Issue == Firefox is crashing or closing unexpectedly == Description == <blockquote> CFilterGraph::MergeRootsFrom(CFilterGraph::CFilGenList&, CFilterGraph::CFilGenList&, CFilterGraph::FilGen*)</blockquote> Whenever I would like to watch any kind of multimedia file on the website, opens in windows media player throw internet, every single time Mozilla has crashed. I can not watch any news, video clips etc. == Crash ID(s) == bp-87498588-8336-40c1-9538-f6f702100516 == Troubleshooting information == [@ CFilterGraph::MergeRootsFrom(CFilterGraph::CFilGenList&, CFilterGraph::CFilGenList&, CFilterGraph::FilGen*)‎ ] == Firefox version == 3.6.3 == Operating system == Windows Vista == User Agent == Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 (.NET CLR 3.5.30729) == Plugins installed == *-np-mswmp *getplusplusadobe16263 *Gadu-Gadu Plug-in *Ogg Player Gecko Plugin *1.9.0009.1 *Adobe PDF Plug-In For Firefox and Netscape *RealPlayer(tm) LiveConnect-Enabled Plug-In *6.0.12.448 *NPRuntime Script Plug-in Library for Java(TM) Deploy *The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site. *Default Plug-in *Shockwave Flash 10.0 r45 *3.0.50106.0 *Java(TM) Platform SE binary *Next Generation Java Plug-in 1.6.0_17 for Mozilla browsers

Alle antwoorden (1)

more options

Hello Joanna.

First of all, update all your extensions and plugins. You can do so by going into Tools > Add-ons.

If that doesn't do it, you may be having a problem with some extension or plugin that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?