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firefox will not open - no error message - nothing happens

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  • 33 hebben dit probleem
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  • Laatste antwoord van Svetlana

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Yesterday, Firefox closed suddenly. Then I couldn't open it again. There was no error message, nothing happend or worked. (I have the same Problem with Opera.Only internet Explorer is still working.)

the Profile Manager didn't open. I looked in the task Manager: Firefox was not opened.

So I tried to reinstall Firefox. I deinstalled it, copied all personal data, deleted them in the original folder. downloaded the install-program from the Mozilla-page. But it will not open too. for 2 sec. there opens a window " 0% extracting" then it is already closed. I do not know if there is a connection between the "firefox does not open" and "installation will not open" Problems.

I have Windows XP SP2. I would be so glad, if you could help me. Thanks a lot

User Agent

Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET CLR 1.1.4322)

Alle antwoorden (2)

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Sounds quite weird that you can't open profile manager or launch the official Mozilla installer. Probably try to reboot, and to scan for malware?

Malware Removal Links: http://www.safer-networking.org , http://www.malwarebytes.org , http://www.spywareterminator.com , http://www.microsoft.com/security/malwareremove/default.aspx

If you can, please give more information about what was happening at the moment of the crash. Did the crash reporter start, and can you retrieve your crash ID?

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I have the Answer: It was indeed malware. (thank you for the tip, Gryllida)

I had a trojan, which messed up my windows configurations...

It's no Mozilla error. It closed my firewall and my Guard Programs.

I have to reinstall Windows I think...

thanks, Gryllida... I don't think it would have been a next step of me.. :)