Windows 10 bereikte EO (einde ondersteuning) op 14 oktober 2025. Als je Windows 10 gebruikt, lees dan dit artikel.

Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

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It will not let me cancel my subscription to Mozilla VPN and has been charging me for months even though I uninstalled the app

annie c

When I press to cancel my subscription it says "sorry subscription could not be found". I want to cancel it and I would also love a refund.

When I press to cancel my subscription it says "sorry subscription could not be found". I want to cancel it and I would also love a refund.

Alle antwoorden (2)

Hi,

Sorry to hear this is happening. Mozilla VPN is one of our premium products. In order to get premium support from a dedicated agent, please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link.

Hi there,

We've escalated your case to our subscription team. You should have an email in your inbox. Please feel free to respond to that email if you need anything else.

Thank you!

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