Windows 10 bereikte EO (einde ondersteuning) op 14 oktober 2025. Lees voor meer informatie dit artikel.

Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

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Not receiving 6-digit code for login verification

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Hello,

I'd like to login into my account on a new laptop, so I can sync my passwords and bookmarks with this new device. When I try to log in on this laptop and enter my password, Firefox then prompts me to enter a 6-digit code sent via e-mail to verify the login. I've tried this numerous times but I never seem to receive this e-mail. I've tried requesting this code across multiple days and at different times of the day, but nothing helps. I've also added accounts@firefox.com to my contacts and checked the spam folder. I presume there is something wrong with my account, since my e-mailaccount receives e-mails from others just fine. Can someone help me with this issue?

Thanks.

Hello, I'd like to login into my account on a new laptop, so I can sync my passwords and bookmarks with this new device. When I try to log in on this laptop and enter my password, Firefox then prompts me to enter a 6-digit code sent via e-mail to verify the login. I've tried this numerous times but I never seem to receive this e-mail. I've tried requesting this code across multiple days and at different times of the day, but nothing helps. I've also added accounts@firefox.com to my contacts and checked the spam folder. I presume there is something wrong with my account, since my e-mailaccount receives e-mails from others just fine. Can someone help me with this issue? Thanks.

Alle antwoorden (1)

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Ook al lijkt het er op dat u al van alles hebt geprobeerd, wil ik toch vragen om dit artikel nog eens door te nemen: https://support.mozilla.org/nl/kb/ik-heb-problemen-met-het-bevestigen-van-mijn-firef.