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Fire Fox keeps crashing again

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Hi Im Phil and I have been recently experiencing frequent crashes from the latest version of the desktop browser. My computer is Windows PC and my OS is currently Windows 11 2023. I want to report the crash I keep getting recently. This usually happens if I have more than 3 or 4 tabs open at once. I'll try browsing with fewer or less tabs and I'll let you know how it goes but in the meantime I would like Modzila to investigate this. Thanks!

Hi Im Phil and I have been recently experiencing frequent crashes from the latest version of the desktop browser. My computer is Windows PC and my OS is currently Windows 11 2023. I want to report the crash I keep getting recently. This usually happens if I have more than 3 or 4 tabs open at once. I'll try browsing with fewer or less tabs and I'll let you know how it goes but in the meantime I would like Modzila to investigate this. Thanks!

Alle antwoorden (8)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Behulpzaam?

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Hey there! I read your step by step instructions and had no idea this could help show any recent crashes! I'll keep in mind to do this next time it happens again but there something weird with my case when I look it only shows previous crashes from October to January 2023. I did not see the latest crash on the report page and this last happen on November 25 2023 (11/26/2023). Almost none of them have bp from the start of the ID only the one from 7/11/2023 did have a bp on the ID but not the others. the latest crash on that list was October last month should I submit all those reports to you? Thanks!

Behulpzaam?

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Hi Phil

Yes, please do and please add the submitted crash ID here as per my post above.

They may have been from some time ago, but may help us to see what is happening.

Behulpzaam?

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Its quite a lot here but if it helps I hope it will!

I included the date and time so you know when it happen!

They are not submitted yet as listed under the unsubmitted crash reports.

ab17c0d0-f52d-4300-a360-da85016dc25c 10/30/2023, 3:59 PM 7d8e3e04-d94d-42cb-828e-4d94172e9475 9/3/2023, 9:51 AM b08ee83b-422b-4b09-8e2e-a4f6a2dc1b73 8/16/2023, 9:52 PM a405d586-2a0a-40f4-960a-29e1c80e57e8 8/10/2023, 11:01 AM 4d97d8c3-8b7b-4042-a5f6-dc854514aa4b 8/9/2023, 9:48 PM b8351764-43ff-4fcf-a171-ab9497cbaae8 8/9/2023, 2:39 AM e757c65a-ad90-4777-baef-d0b6676e875a 8/8/2023, 4:33 PM 0b9f5125-9cd6-49c3-9540-5997f3ce5735 7/14/2023, 9:39 AM 22825d44-fad2-4769-a049-dd051cb6d5b2 7/9/2023, 4:40 AM 06434fab-b703-441a-80ea-8ee4e039a93e 7/4/2023, 4:47 AM 31c7cb72-0692-4539-9a17-e2622c1a5ce4 6/25/2023, 7:12 AM d56fc269-e90e-48c9-ba8d-378e12724ccc 6/24/2023, 7:14 PM ce15c1d0-225b-4d7e-b03d-5e528ff1d980 6/21/2023, 9:37 PM 22f34991-0963-4bcf-a64c-16a7d1cd45c0 6/13/2023, 9:54 AM 24c8d9f7-28c9-4ae9-8b62-38b8c2fb33c1 6/8/2023, 11:18 PM fb0f5871-8e05-4e55-a41f-c6ae93f4a0d4 4/30/2023, 11:49 AM b66e2f79-9699-4c92-a1fd-07442222e49d 4/2/2023, 10:29 AM f8deb069-feac-4bc1-b412-5dbd1d63ab17 3/18/2023, 8:07 PM 2ccc8520-e96a-4757-b059-fa99dbf9b8ae 3/17/2023, 3:44 AM 196de6fe-4b66-43c9-ad6c-2a9be1629570 3/15/2023, 11:15 PM 16ec7baa-5b6f-40de-849c-77cce32ca7b5 3/14/2023, 4:05 AM b7cfec76-e3fa-43bd-a3ec-d043e3f478e3 3/12/2023, 9:34 PM f39050f6-c355-4f5c-b33a-e71cad8d09e3 3/12/2023, 5:23 PM 0b74cea8-cee3-4b44-b4b1-6680fdf9759f 2/27/2023, 4:09 PM bc602085-ff3b-4cb5-8a56-cddce0321157 2/19/2023, 8:40 PM 7d369bb8-2bc9-42d4-8a78-d0572b800c33 2/10/2023, 5:57 PM ceb57be0-99cb-4fe9-8c26-3bf39cd096ef 2/7/2023, 7:11 AM 9c5209bb-fdda-48a7-8d89-d8dd0a665b6c 2/3/2023, 8:25 PM 719af2ff-4f6b-4635-b6a5-4ab685c192dd 1/31/2023, 3:07 PM 74431d1e-a472-4e56-aa94-550de2b9a91c 1/30/2023, 12:30 AM 1a800ed2-d43b-4299-bd75-9d00f7cc6e62 1/26/2023, 1:30 AM 9fef2dfa-8fcb-434a-983d-a639c886067f 1/24/2023, 6:52 PM cc26041b-925b-437a-b3a7-0acece48d446 1/13/2023, 8:07 PM f4b9d444-65d9-4c37-bc11-a4df7f7cbb63 1/10/2023, 4:05 AM

This one below was submitted before bp-b6a1cac3-bff7-482b-9c8f-d3a340230710 7/11/2023, 2:02 AM

Behulpzaam?

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Ok I got a update with my case! When I submitted them all they show bp on the ID all of them! I posting these here if you might want to look into them. Thanks again!

bp-594b9b18-b4d5-4801-b5c3-0b48c0231125 11/26/2023, 4:29 AM bp-e1e25b27-f691-4abd-bd11-4a6a90231125 11/26/2023, 4:29 AM bp-49a1d5f0-c0d0-43c7-8530-1227d0231125 11/26/2023, 4:29 AM bp-c3979f39-df83-484e-8628-c38c60231125 11/26/2023, 4:29 AM bp-e6d4b843-bf4d-4013-989c-88d180231125 11/26/2023, 4:29 AM bp-f6cf951c-eab0-4c03-8969-9b3d40231125 11/26/2023, 4:29 AM bp-e0fa0d10-5577-4874-8743-afece0231125 11/26/2023, 4:29 AM bp-78293e50-2b8c-42c1-a4a9-291170231125 11/26/2023, 4:29 AM bp-a930aac4-0497-4aa6-967b-cc03e0231125 11/26/2023, 4:29 AM bp-95a71192-52d5-4843-ad25-4e5360231125 11/26/2023, 4:29 AM bp-e4e70a0e-879f-451e-be16-3afc70231125 11/26/2023, 4:29 AM bp-8a852a0f-1fb7-4d23-a6ec-f6a7c0231125 11/26/2023, 4:29 AM bp-3fb43c38-3d83-4756-ad60-ffb1d0231125 11/26/2023, 4:29 AM bp-3568e404-9cef-418b-b454-2a56f0231125 11/26/2023, 4:29 AM bp-fbadde15-0726-477a-a00d-e4fff0231125 11/26/2023, 4:29 AM bp-c266214e-86b1-4aaa-8857-5cf6a0231125 11/26/2023, 4:29 AM bp-dc87ddd5-9f3a-49dc-993a-5f27a0231125 11/26/2023, 4:29 AM bp-32c953d9-70bb-46ec-a33f-ec7330231125 11/26/2023, 4:29 AM bp-2377b65b-9aa7-40fb-85c1-717a30231125 11/26/2023, 4:29 AM bp-97a2cf1e-ec2b-4e56-ae0d-e070d0231125 11/26/2023, 4:29 AM bp-87bc49af-2cb0-4d3b-a104-707980231125 11/26/2023, 4:29 AM bp-fb202e20-064f-464f-a750-a462e0231125 11/26/2023, 4:29 AM bp-29668160-2323-4216-b05f-151060231125 11/26/2023, 4:29 AM bp-7cb39317-6e74-4070-bfca-47a1d0231125 11/26/2023, 4:29 AM bp-eaef1fe3-fd7b-4fc2-bac0-936d70231125 11/26/2023, 4:29 AM bp-b133a60f-436a-4bcd-bed3-363c30231125 11/26/2023, 4:29 AM bp-642cbb46-9b83-40da-a967-512970231125 11/26/2023, 4:29 AM bp-30ddaaa1-b286-4879-be7d-a8ff40231125 11/26/2023, 4:29 AM bp-660d4bc6-3a16-4738-af30-d6a1f0231125 11/26/2023, 4:29 AM bp-f11b6f2c-43bc-40fd-b8e2-3d2d70231125 11/26/2023, 4:29 AM bp-319af471-f887-4bf4-bb5c-0ed830231125 11/26/2023, 4:29 AM bp-5f4fcf9d-06d7-4c02-96bd-edfda0231125 11/26/2023, 4:29 AM bp-180e79e1-9ed3-4cf7-85fc-f3f200231125 11/26/2023, 4:29 AM bp-3f040336-4769-40fb-96d9-5b5470231125 11/26/2023, 4:29 AM

Behulpzaam?

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What version of Win11? If Pro, can you fire up Windows Sandbox and see if you have the same issues in the VM? https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

What security software are you running?

Behulpzaam?

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Windows 11 2023. Im using Avast always up to date. Im not sure what pro is but if you mean Windows 10 professional Im afraid the answer is no as I never own Windows 10 when I was fully aware about MS removing ms paint. I return to Windows in 2022 after being a Mac user since 2014 when I found out MS finally put back ms paint on windows 11 in 2022. I never used windows 10 or the professional version so Im not sure why bringing that up when Im on Windows 11?

Unless Windows 10 Pro had a feature Windows 11 or the 2023 version didnt have to solve our issue? I really hope this is not a requirement for a next step and Im not switching to Windows 10 pro for that. I just want to report the issue and was least expecting you guys to inspect it yourselves.

Im just a PC and former Mac user, not a technician myself. I already submitted the crash reports and give out the IDs not sure what else you guys need to solve this. Hope you understand better now.

Behulpzaam?

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My issue was never solved and I wish for this case to close up already. I no longer feel safe or comfortable communicating with the moderator here after sending him those crash reports and not replying back to me! Very fishy staff member here. Im not coming back to this useless support page again.

Behulpzaam?

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