Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Firefox Sync data lost after computer reset

  • 2 antwoorden
  • 1 heeft dit probleem
  • 198 weergaven
  • Laatste antwoord van cor-el

sebastian.hecko
sebastian.hecko
more options

Hey all,

after 3 years I finally did a complete reset (all folders were kept, only full software reset) of my system hoping that Firefox Sync would after I reinstall Firefox and put in my registration data remember all my bookmarks / logins. However, after my login there is nothing there. I have the suspicion that Firefox thinks I just deleted all my bookmarks and it updated to Firefox Sync accordingly not with an empty space. I still have the data on my android phone which hasnt done a synchronization yet. Any help you guys can give me? Took quite some time to get all my setup arranged.

Thanks in advance!

Best, Seb

Hey all, after 3 years I finally did a complete reset (all folders were kept, only full software reset) of my system hoping that Firefox Sync would after I reinstall Firefox and put in my registration data remember all my bookmarks / logins. However, after my login there is nothing there. I have the suspicion that Firefox thinks I just deleted all my bookmarks and it updated to Firefox Sync accordingly not with an empty space. I still have the data on my android phone which hasnt done a synchronization yet. Any help you guys can give me? Took quite some time to get all my setup arranged. Thanks in advance! Best, Seb

Gekozen oplossing

Alright - if somebody has the problem - windows.old on C drive has still all the data. You just need to un-hide hidden data in the folder options and the look for C:\Windows.old\Users\XXX\AppData\Local\Mozilla\Firefox\Profiles\ Just delete the contents (not the profile folder itself) of your CURRENT profile on your drive in: C:\Users\Sebastian\AppData\Local\Mozilla\Firefox\Profiles (see https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data to find your current active profile) and just copy / paste all the information from your OLD profile in windows.old. Back to normal again. Why cant the information of the sync be stored online? Or cant there be a warning that the information gets immediately over-written?

Best, Seb

Dit antwoord in context lezen 👍 0

Alle antwoorden (2)

sebastian.hecko
sebastian.hecko Vraageigenaar
more options

Gekozen oplossing

Alright - if somebody has the problem - windows.old on C drive has still all the data. You just need to un-hide hidden data in the folder options and the look for C:\Windows.old\Users\XXX\AppData\Local\Mozilla\Firefox\Profiles\ Just delete the contents (not the profile folder itself) of your CURRENT profile on your drive in: C:\Users\Sebastian\AppData\Local\Mozilla\Firefox\Profiles (see https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data to find your current active profile) and just copy / paste all the information from your OLD profile in windows.old. Back to normal again. Why cant the information of the sync be stored online? Or cant there be a warning that the information gets immediately over-written?

Best, Seb

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that you are in the wrong location. The main profile folder with your personal data is in "AppData\Roaming".

Firefox uses two locations for the Firefox profile folder. One location for your personal data (e.g. bookmarks) and another location for temporary files like the disk cache, so make sure to look in the correct location.

Location used for the main profile that keeps your personal data (Root Directory on about:profiles).

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>

Location used for the disk cache and other temporary files (Local Directory on about:profiles).

  • C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>