Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Unable to log in to Firefox Sync. New machine and new Firefox install.

  • Geen antwoorden
  • 1 heeft dit probleem
  • 5 weergaven
more options

Log in accepts email and password, then sends authorization code, but when code is entered screen refreshes to display "Incorrect password" and strangely changes the correct email address to an old address that has never been associated with this brand new MacBook Pro.

Note: the old email address was previously used with my Firefox Sync account years ago, but was changed.

Same result replicated several times.

I remain logged in on other devices. Only the new MacBook Pro has this issue.

Log in accepts email and password, then sends authorization code, but when code is entered screen refreshes to display "Incorrect password" and strangely changes the correct email address to an old address that has never been associated with this brand new MacBook Pro. Note: the old email address was previously used with my Firefox Sync account years ago, but was changed. Same result replicated several times. I remain logged in on other devices. Only the new MacBook Pro has this issue.