Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Installation issues

  • 3 antwoorden
  • 1 heeft dit probleem
  • 89 weergaven
  • Laatste antwoord van FredMcD

more options

I am trying to re-install Firefox but seems never to complete the installation. It does not open any websites and does not appear to connect to the internet. Also, I receive a message that the file VCRUNTIME_1.dll is missing; however, when attempting to download the file, it tells me the file is already installed.

Gekozen oplossing

What's your computer system and Firefox version?

Brockton said

Also, I receive a message that the file VCRUNTIME_1.dll is missing

We are seeing this a lot of late.


Did you see any error messages when launching Firefox, such as "VCRUNTIME140_1.DLL is not found"? In that case, I would install both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" downloads, (x86: vc_redist.x86.exe and x64: vc_redist.x64.exe) from https://support.microsoft.com/help/2977003/the-latest-supported-visual-c-downloads

Dit antwoord in context lezen 👍 0

Alle antwoorden (3)

more options

Gekozen oplossing

What's your computer system and Firefox version?

Brockton said

Also, I receive a message that the file VCRUNTIME_1.dll is missing

We are seeing this a lot of late.


Did you see any error messages when launching Firefox, such as "VCRUNTIME140_1.DLL is not found"? In that case, I would install both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" downloads, (x86: vc_redist.x86.exe and x64: vc_redist.x64.exe) from https://support.microsoft.com/help/2977003/the-latest-supported-visual-c-downloads

more options

Many thanks FredMcD, much appreciated. That was the solution.

more options

Glad to help. Safe Surfing.