On Aug 14th 11 PM ET/Aug 15th 03:00 UTC, due to scheduled Firefox Account server maintenance, users may not be able to sign in or create a new subscription. This is expected to last approximately 30 minutes. Status updates can be found at https://status.vpn.mozilla.org or https://status.relay.firefox.com.

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Where is the QR Code?

  • 2 antwoorden
  • 2 hebben dit probleem
  • 1751 weergaven
  • Laatste antwoord van Roberto

more options

On this page

 https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication

it says

 5. Use the app to take a photo of the QR code, or click Can’t Scan Code to display a code to enter into the app. 

But I don't see a QR Code anywhere. What am I missing?

Thanks.

On this page https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication it says 5. Use the app to take a photo of the QR code, or click Can’t Scan Code to display a code to enter into the app. But I don't see a QR Code anywhere. What am I missing? Thanks.
Gekoppelde schermafbeeldingen

Gekozen oplossing

2FA is already enabled and you can possibly generate and use recovery codes instead of the TOTP code. You need to toggle 2FA off and then on again to retrigger a QR code display, but that QR code is only used to initialize 2FA and setup the authenticator app. On other devices you only need to connect to the Sync account using the email and password and enter the 2FA TOTP code generated by the authenticator app on the mobile device.

Dit antwoord in context lezen 👍 1

Alle antwoorden (2)

more options

Gekozen oplossing

2FA is already enabled and you can possibly generate and use recovery codes instead of the TOTP code. You need to toggle 2FA off and then on again to retrigger a QR code display, but that QR code is only used to initialize 2FA and setup the authenticator app. On other devices you only need to connect to the Sync account using the email and password and enter the 2FA TOTP code generated by the authenticator app on the mobile device.

more options

Thanks cor-el. Disabling 2FA and then re-enabling it did the trick. That doesn't really make sense to me, but it's working now -- thanks!