Zoeken in Support

Account Sync not working

  • 3 antwoorden
  • 1 heeft dit probleem
  • 7 weergaven
  • Laatste antwoord van Ankit Kumar

more options

When I updated my password I got a message in my E-Mail saying that I needed to login in the other devices I got my account in, the thing is I don't remember at all what devices I was logged in, I just remember about my virtual machine, wich I don't have anymore since I reinstalled my pc.

Alle antwoorden (3)

more options

hello Oriolauge234...

Is Sync working on any other devices?

If that is the only device that has ever been connected to your Sync account you were miss-using Sync. Sync is not intended for backup purposes with a single device.

The problem with using it in that manner usually turns out to be that the user reset their Sync / Firefox Account password, which clears all data for that account on the Sync server. Sync data is encrypted via the original password and that data can't be decrypted with a different password. thus the data is useless and is cleared so the account can get a fresh load of data allowing the user to keep using their Firefox Account.

Behulpzaam?

more options

Ok, so yesterday I remembered that I had my virtual machine in the hardrive, so I reinstalled virtualbox and tried to run my virtual machine, and it worked! So I just synced my account with the virtual machine, and I have everything back. Thanks for the help!

Behulpzaam?

more options

thank you

Behulpzaam?

Een vraag stellen

U moet zich aanmelden bij uw account om op berichten te antwoorden. Stel een nieuwe vraag als u nog geen account hebt.