Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Gmail problem after update to Catalina

more options

In the Gmail client, I often go to the drop down menu (3 vertical dots) and choose "Filter messages like these" to sort future emails into one of the many "labels" I use. I tried to do that earlier today, and the dialogue box that normally opens when I chose "Filter..." did not appear. I tried it with several emails - still no dialogue box. I then opened Google Chrome (see attached image), went to the same email in my Gmail client, and the feature worked. I suspect that the issue with using the feature in Firefox is that I upgraded to macOS 10.15 Catalina last night. I am using Firefox 70.0 for my browser as I prefer many of its features over what I have in Chrome or Safari. Please let me know if you are aware of this issue, or whether I am an outlier, having a one-off problem.

In the Gmail client, I often go to the drop down menu (3 vertical dots) and choose "Filter messages like these" to sort future emails into one of the many "labels" I use. I tried to do that earlier today, and the dialogue box that normally opens when I chose "Filter..." did not appear. I tried it with several emails - still no dialogue box. I then opened Google Chrome (see attached image), went to the same email in my Gmail client, and the feature worked. I suspect that the issue with using the feature in Firefox is that I upgraded to macOS 10.15 Catalina last night. I am using Firefox 70.0 for my browser as I prefer many of its features over what I have in Chrome or Safari. Please let me know if you are aware of this issue, or whether I am an outlier, having a one-off problem.
Gekoppelde schermafbeeldingen

Gekozen oplossing

Hi randy8, It looks like Google updated it's Gmail, also. Try clearing Cookies & Site Data for that site.

Click on the padlock at the left end of the address bar and select Clear Cookies & Site Data...

This will log you out.

Then Refresh the page and sign in again.

Dit antwoord in context lezen 👍 0

Alle antwoorden (1)

more options

Gekozen oplossing

Hi randy8, It looks like Google updated it's Gmail, also. Try clearing Cookies & Site Data for that site.

Click on the padlock at the left end of the address bar and select Clear Cookies & Site Data...

This will log you out.

Then Refresh the page and sign in again.