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Can't contact one particular web site from an email link

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2 months ago the email links to articles that I had been using for years stopped working. Error message says can't connect with the web site. This is a very popular web site.

2 months ago the email links to articles that I had been using for years stopped working. Error message says can't connect with the web site. This is a very popular web site.
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Aanvullende systeemdetails

Geïnstalleerde plug-ins

  • Shockwave Flash 32.0 r0

Toepassing

  • Useragent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:69.0) Gecko/20100101 Firefox/69.0

Meer informatie

FredMcD
  • Top 10 Contributor
4254 oplossingen 59583 antwoorden

Can you copy the link in the message and post it here?

Can you copy the link in the message and post it here?
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Don't know what you mean. Do you want the error message or the email? Don't know how to "post" it.

Don't know what you mean. Do you want the error message or the email? Don't know how to "post" it.
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FredMcD
  • Top 10 Contributor
4254 oplossingen 59583 antwoorden

I sent you a private message.

I sent you a private message.
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FredMcD
  • Top 10 Contributor
4254 oplossingen 59583 antwoorden

I received the newsletter. I had no problem with the links in it.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

I received the newsletter. I had no problem with the links in it. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
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I still get the We can’t connect to the server at u1584542.ct.sendgrid.net. message when I click on the links.

I still get the We can’t connect to the server at u1584542.ct.sendgrid.net. message when I click on the links.
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kochamwikusie11092019 0 oplossingen 1 antwoorden

Try to copy and paste link or use private mode.

Try to copy and paste link or use private mode.
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Thanks for your response. Another person is already helping me.

Thanks for your response. Another person is already helping me.
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FredMcD
  • Top 10 Contributor
4254 oplossingen 59583 antwoorden

I don't know what http://u1584542.ct.sendgrid.net/ is, but I get; 404 Not Found


dennisedds said

Thanks for your response. Another person is already helping me.

If others also post advice, check it out. You might find the answer you need.

I don't know what http://u1584542.ct.sendgrid.net/ is, but I get; 404 Not Found ''dennisedds [[#answer-1257170|said]]'' <blockquote> Thanks for your response. Another person is already helping me. </blockquote> If others also post advice, check it out. You might find the answer you need.
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Don't know what to do next. Any suggestions?

Don't know what to do next. Any suggestions?
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FredMcD
  • Top 10 Contributor
4254 oplossingen 59583 antwoorden

I called for more help.

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

I called for more help. Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
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I'm not sure what you mean by "try Secure websites".

I'm not sure what you mean by "try Secure websites".
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FredMcD
  • Top 10 Contributor
4254 oplossingen 59583 antwoorden

A Secure website has https: at the beginning of its address.

A Secure website has https: at the beginning of its address.
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I'm sorry , I don't get what this is supposed to indicate. I am able to access all websites, including the one for the organization that sends me this email. It's only a problem when I click on the link in the email.

I'm sorry , I don't get what this is supposed to indicate. I am able to access all websites, including the one for the organization that sends me this email. It's only a problem when I click on the link in the email.
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FredMcD
  • Top 10 Contributor
4254 oplossingen 59583 antwoorden

Are you accessing the e-mail using a web browser or an e-mail browser?

Open the message. Right-click on the link and select Copy Link. Now paste the link here.

Are you accessing the e-mail using a web browser or an e-mail browser? Open the message. Right-click on the link and select '''Copy Link.''' Now paste the link here.
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https://u1584542.ct.sendgrid.net/mps2/c/2wA/ni0YAA/t.2vn/_uvBuwd4S1GAvCHFlHzcwA/h5/8HtxoXUPdrEQnOlv5SQseMTWxESzvJCeeOm23-2BD7Tsi6Zqai42DLFFy2ZZQONewoe9r6efv3wJFbp9yeEh9uootS8kxOvwOvxNkQe7dpId5moiLdFkD3kWQsmJk2SKVQzsaQeuPf6467lFHyfAJZUdYLz2befKJ9oaWdglNJcVLBpVlRYTOEXP6rPG1WhcMs/YCX- this is the link. I get email from earthlink via DPS.
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FredMcD
  • Top 10 Contributor
4254 oplossingen 59583 antwoorden

When I used your link, I end up at;

https://www.dailykos.com/stories/2019/10/5/1890300/-Second-whistleblower-could-be-about-to-blow-the-top-off-Trump-s-cover-up?detail=emaildkre


It looks like your problem maybe there is a problem with re-directs.

Old information: Please note that this issue appears to be caused by the Amazon Assistant For Firefox add-on



http://kb.mozillazine.org/The_page_isn't_redirecting_properly Not Redirecting properly = cookies


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration {web link} in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

When I used your link, I end up at; https://www.dailykos.com/stories/2019/10/5/1890300/-Second-whistleblower-could-be-about-to-blow-the-top-off-Trump-s-cover-up?detail=emaildkre It looks like your problem maybe there is a problem with re-directs. Old information: Please note that this issue appears to be caused by the Amazon Assistant For Firefox add-on http://kb.mozillazine.org/The_page_isn't_redirecting_properly Not Redirecting properly = cookies Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration disabling graphics hardware acceleration]'' {web link} in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.
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Tried all of the above and am still having the same problem. Should I start in Safe Mode and Refresh or not?

Tried all of the above and am still having the same problem. Should I start in Safe Mode and Refresh or not?
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FredMcD
  • Top 10 Contributor
4254 oplossingen 59583 antwoorden
I called for more help. Use these links to create a new profile. Use this new profile '''as is. ''' Is the problem still there? https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Type '''about:profiles'''<enter> in the address bar.
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This is very complicated and I don't know how to print out the instructions so I can see what to do while I am in Firefox changing a bunch of stuff. What order do I do them in?

This is very complicated and I don't know how to print out the instructions so I can see what to do while I am in Firefox changing a bunch of stuff. What order do I do them in?
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cor-el
  • Top 10 Contributor
  • Moderator
17525 oplossingen 158458 antwoorden

The redirect is done via a location header in the HTTP response headers.

The redirect is done via a location header in the HTTP response headers.
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