X
Tik hier voor de mobiele versie van de website.

Ondersteuningsforum

outlook.live after being directed to a google site my email just shows a blank page w-7

Geplaatst

Hi, my MSN outlook.live.com email just shows a blank page. I noticed this on 8-16-19 I was opening a link that took me to a google service rating site. After I rated the business I then went back to my email and just a blank page shows. I did remove all cookies, recent history, but not all history. It did not help so I updated from v.47 to v56 and thought that might clear it up, but it did not help. I can use it on IE v11. Not sure if I can try something else or not, before doing a refresh, another update or uninstall and reinstall. I am 72 now so was looking for a easy fix, just don't remember stuff like I used to? W-7 64 bit

Hi, my MSN outlook.live.com email just shows a blank page. I noticed this on 8-16-19 I was opening a link that took me to a google service rating site. After I rated the business I then went back to my email and just a blank page shows. I did remove all cookies, recent history, but not all history. It did not help so I updated from v.47 to v56 and thought that might clear it up, but it did not help. I can use it on IE v11. Not sure if I can try something else or not, before doing a refresh, another update or uninstall and reinstall. I am 72 now so was looking for a easy fix, just don't remember stuff like I used to? W-7 64 bit

Bewerkt door slq321 op

Citeren

Aanvullende systeemdetails

Geïnstalleerde plug-ins

  • Shockwave Flash 32.0 r0

Toepassing

  • Useragent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:56.0) Gecko/20100101 Firefox/56.0

Meer informatie

Tyler Downer
  • Top 25 Contributor
  • Moderator
1535 oplossingen 10713 antwoorden

You are still on a VERY ancient version of Firefox. Can you please update to Firefox 68.0.2 and then try again? Firefox 57 is almost 2 years old.

You are still on a VERY ancient version of Firefox. Can you please update to Firefox 68.0.2 and then try again? Firefox 57 is almost 2 years old.
Was dit nuttig voor u?
Citeren
cor-el
  • Top 10 Contributor
  • Moderator
17538 oplossingen 158578 antwoorden

Are you relying on Legacy extensions that you still use Firefox 56 as this is the last Firefox version that supported Legacy extensions?

Are you relying on Legacy extensions that you still use Firefox 56 as this is the last Firefox version that supported Legacy extensions?
Was dit nuttig voor u?
Citeren

Vraageigenaar

cor-el said

Are you relying on Legacy extensions that you still use Firefox 56 as this is the last Firefox version that supported Legacy extensions?

I do not know legacy extensions are, unless you are talking about old extensions. When I updated from 47 to 56 I did loose some extensions, but everything is working perfect except outlook.live.com mail.

I have not updated to the latest (68.) version yet. I am thinking I am just going to have the same problem with the update if I can't figure out what happened after I opened that google link, and rectify it.

I understand you guys know way more than I, but this is what I am thinking.

''cor-el [[#answer-1246304|said]]'' <blockquote> Are you relying on Legacy extensions that you still use Firefox 56 as this is the last Firefox version that supported Legacy extensions? </blockquote> I do not know legacy extensions are, unless you are talking about old extensions. When I updated from 47 to 56 I did loose some extensions, but everything is working perfect except outlook.live.com mail. I have not updated to the latest (68.) version yet. I am thinking I am just going to have the same problem with the update if I can't figure out what happened after I opened that google link, and rectify it. I understand you guys know way more than I, but this is what I am thinking.
Was dit nuttig voor u?
Citeren
Tyler Downer
  • Top 25 Contributor
  • Moderator
1535 oplossingen 10713 antwoorden

You still need to update. 57 has serious security issues

You still need to update. 57 has serious security issues
Was dit nuttig voor u?
Citeren

Vraageigenaar

Tyler Downer said

You still need to update. 57 has serious security issues

Finally updated to 69.0.3 every thing working fine for the most part. Getting page crashing every now and then. Read the Quantum uses system memory differently. Not that big a deal though..

''Tyler Downer [[#answer-1246311|said]]'' <blockquote> You still need to update. 57 has serious security issues </blockquote> Finally updated to 69.0.3 every thing working fine for the most part. Getting page crashing every now and then. Read the Quantum uses system memory differently. Not that big a deal though..
Was dit nuttig voor u?
Citeren
Een vraag stellen

U moet zich aanmelden bij uw account om op berichten te antwoorden. Stel een nieuwe vraag als u nog geen account hebt.