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firefox is crashing and its not even open

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I'll leave my PC alone and out of no where the firefox has crashed box will have pop up. This time I had TWO open and I havn't even use firefox in over 8 hours so how is it crashing IF i don't have it open seem slike they have somthing running when it shouldn't

I'll leave my PC alone and out of no where the firefox has crashed box will have pop up. This time I had TWO open and I havn't even use firefox in over 8 hours so how is it crashing IF i don't have it open seem slike they have somthing running when it shouldn't

Gekozen oplossing

Think I found what was causing it. I saw mozilla maintenance service was in the program list uninstalled it restarted and no firefox in the precesses list at boot up or crash pop up.

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Aanvullende systeemdetails

Geïnstalleerde plug-ins

  • Shockwave Flash 32.0 r0

Toepassing

  • Useragent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

Meer informatie

My_Cheese_Is_Slippin'
  • Top 10 Contributor
83 oplossingen 871 antwoorden

Hi furydeath9, Is Firefox still running in the background when it is closed? After closing Firefox, wait a few seconds. Then, right-click on the taskbar and select "Start Task Manager" from the context menu to launch the Task Manager. If you see Firefox listed right-click on it and select End Task.

Either way, I recommend running a malware scan. Malwarebytes Malwarebytes AdwCleaner

Hi furydeath9, Is Firefox still running in the background when it is closed? After closing Firefox, wait a few seconds. Then, right-click on the taskbar and select "Start Task Manager" from the context menu to launch the Task Manager. If you see Firefox listed right-click on it and select End Task. Either way, I recommend running a malware scan. [https://www.malwarebytes.com/products/ Malwarebytes] [https://support.malwarebytes.com/docs/DOC-1160 Malwarebytes AdwCleaner]
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This time it happen i never open firefox after starting my PC. I got a random firefox failed to open pop up would you like to start in safe mode? then about 4 hours later I had the two pop up's saying firefox had crashed and not once have I even open it yet.

This time it happen i never open firefox after starting my PC. I got a random firefox failed to open pop up would you like to start in safe mode? then about 4 hours later I had the two pop up's saying firefox had crashed and not once have I even open it yet.
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My_Cheese_Is_Slippin'
  • Top 10 Contributor
83 oplossingen 871 antwoorden

Hi furydeath9, Be sure Firefox is closed and not running in the background when you run malware scans.

Hi furydeath9, Be sure Firefox is closed and not running in the background when you run malware scans.
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Nothing, cause it's firefox causing this. Just restarted and it pops up

"Firefox is already running, but it not responding. The old Firefox process must be closed to open a new window"

10 seconds later it say's it crashes. So WHY IS FIREFOX trying to run at boot up.

THis one at least was sent so i can share the crash report.

https://crash-stats.mozilla.org/report/index/2b3e1fc6-c150-4fc1-9bcd-906f70190713

Firefox works fine, for now, when i close it after opening the first time the prcess is killed but it's just the start up that seems to be causing all the problomes for some reason.

Nothing, cause it's firefox causing this. Just restarted and it pops up "Firefox is already running, but it not responding. The old Firefox process must be closed to open a new window" 10 seconds later it say's it crashes. So WHY IS FIREFOX trying to run at boot up. THis one at least was sent so i can share the crash report. https://crash-stats.mozilla.org/report/index/2b3e1fc6-c150-4fc1-9bcd-906f70190713 Firefox works fine, for now, when i close it after opening the first time the prcess is killed but it's just the start up that seems to be causing all the problomes for some reason.

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FredMcD
  • Top 10 Contributor
4254 oplossingen 59583 antwoorden

Sat, 13 Jul 2019 04:09:32 GMT bp-2b3e1fc6-c150-4fc1-9bcd-906f70190713 Signature: AsyncShutdownTimeout | AddonManager: Waiting to start provider shutdown. | EnvironmentAddonBuilder

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1513855 NEW --- Crash in AsyncShutdownTimeout | AddonManager: Waiting for providers to shut down. | EnvironmentAddonBuilder,XPIProvider

Sat, 13 Jul 2019 04:09:32 GMT bp-2b3e1fc6-c150-4fc1-9bcd-906f70190713 Signature: AsyncShutdownTimeout | AddonManager: Waiting to start provider shutdown. | EnvironmentAddonBuilder Crash Reason EXCEPTION_BREAKPOINT This is for Sumo's Related Bugs 1513855 NEW --- Crash in AsyncShutdownTimeout | AddonManager: Waiting for providers to shut down. | EnvironmentAddonBuilder,XPIProvider
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FredMcD
  • Top 10 Contributor
4254 oplossingen 59583 antwoorden

Reboot the computer. Then open the Windows Task Manager and make sure Firefox is not running, Is the problem still there?

Note: Firefox cannot start itself, but other programs can call it.

Please post the crash reports for the last 5 - 7 days. +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

The crash report is several pages of data. We need the report numbers to see the whole report.

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

Reboot the computer. Then open the Windows Task Manager and make sure Firefox is not running, Is the problem still there? Note: Firefox cannot start itself, but other programs can call it. Please post the crash reports for the last 5 - 7 days. +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser/explorer on your computer. '''Note:''' You may have to enable '''Show Hidden''' '''Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Copy the most recent '''5-7 File Names''' in the folder. Post the information in the reply box.
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Firefox shows three to four processes running when booting up then it says firefox is already running and can't be open then crashes twice every time

At least according to about:crashes nothing is getting recored it only has the one report i posted

Crash ID: bp-2b3e1fc6-c150-4fc1-9bcd-906f70190713

Firefox shows three to four processes running when booting up then it says firefox is already running and can't be open then crashes twice every time At least according to about:crashes nothing is getting recored it only has the one report i posted Crash ID: bp-2b3e1fc6-c150-4fc1-9bcd-906f70190713

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looks like got two more crashes out side the boot up while I was away

bp-22a68dd2-ba3e-413f-83a0-161730190713 and bp-70be5274-91d8-40f3-b549-273930190713

looks like got two more crashes out side the boot up while I was away bp-22a68dd2-ba3e-413f-83a0-161730190713 and bp-70be5274-91d8-40f3-b549-273930190713

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FredMcD
  • Top 10 Contributor
4254 oplossingen 59583 antwoorden

bp-22a68dd2-ba3e-413f-83a0-161730190713 bp-70be5274-91d8-40f3-b549-273930190713

Signature: AsyncShutdownTimeout | AddonManager: Waiting to start provider shutdown. | EnvironmentAddonBuilder

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1513855 NEW --- Crash in AsyncShutdownTimeout | AddonManager: Waiting for providers to shut down. | EnvironmentAddonBuilder,XPIProvider

bp-22a68dd2-ba3e-413f-83a0-161730190713 bp-70be5274-91d8-40f3-b549-273930190713 Signature: AsyncShutdownTimeout | AddonManager: Waiting to start provider shutdown. | EnvironmentAddonBuilder Crash Reason EXCEPTION_BREAKPOINT This is for Sumo's Related Bugs 1513855 NEW --- Crash in AsyncShutdownTimeout | AddonManager: Waiting for providers to shut down. | EnvironmentAddonBuilder,XPIProvider
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yep now if only it said why it's running at boot up and then crashing

yep now if only it said why it's running at boot up and then crashing
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FredMcD
  • Top 10 Contributor
4254 oplossingen 59583 antwoorden

Open Windows Internet Explorer. Have it declared as the default browser, But turn off the option to check this when the browser opens (If you want).

Open Windows Internet Explorer. Have it declared as the default browser, But turn off the option to check this when the browser opens (If you want).
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so just stop using firefox sounds like a great idea.

Seems it's just NVIDIA Web Helper.exe cause it's always NVIDIA also had an error saying NVIDIA Web Helper.exe can not run cause it's missing a file

so just stop using firefox sounds like a great idea. Seems it's just NVIDIA Web Helper.exe cause it's always NVIDIA also had an error saying NVIDIA Web Helper.exe can not run cause it's missing a file
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FredMcD
  • Top 10 Contributor
4254 oplossingen 59583 antwoorden

Try removing, then reinstalling NVIDIA.

Try removing, then reinstalling NVIDIA.
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Even with out drivers i used the Display Driver Uninstaller in safe mode. Firefox is STILL running at boot up with. Trying to open it cause it to say it's already in use and then a crash happens.

bp-a9623fed-07d3-4c28-9328-a4ae60190715

Even with out drivers i used the Display Driver Uninstaller in safe mode. Firefox is STILL running at boot up with. Trying to open it cause it to say it's already in use and then a crash happens. bp-a9623fed-07d3-4c28-9328-a4ae60190715
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My_Cheese_Is_Slippin'
  • Top 10 Contributor
83 oplossingen 871 antwoorden

furydeath9, Take a look at this: NVIDIA Web Helper.exe virus

furydeath9, Take a look at this: [http://www.booturpc.com/malicious-files/remove-nvidia-web-helper-exe/ NVIDIA Web Helper.exe virus]
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I read abuot that but everyhting it says to Type about:addonds on the address bar.

Yet that doesn't work with firefox.

I read abuot that but everyhting it says to Type about:addonds on the address bar. Yet that doesn't work with firefox.
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Gekozen oplossing

Think I found what was causing it. I saw mozilla maintenance service was in the program list uninstalled it restarted and no firefox in the precesses list at boot up or crash pop up.

Think I found what was causing it. I saw mozilla maintenance service was in the program list uninstalled it restarted and no firefox in the precesses list at boot up or crash pop up.
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