X
Tik hier voor de mobiele versie van de website.

Ondersteuningsforum

firefox looses passwords after new update

Geplaatst

hi

after yesterdays update 67.0.2 (64-bit) which fixed the no home page issue

I now loose all my stored username and passwords

If I just turn off firefox then restart it the passwords are retained

but after shutting down the pc the usernames and passwords are gone

hi after yesterdays update 67.0.2 (64-bit) which fixed the no home page issue I now loose all my stored username and passwords If I just turn off firefox then restart it the passwords are retained but after shutting down the pc the usernames and passwords are gone

Gekozen oplossing

Some users are reporting that their saved logins file -- named logins.json -- gets renamed to logins.json.corrupted. I saw a comment that this might be caused by Avast or AVG, but I don't know the details about that.

UPDATE: Update your AVG software to prevent future problems. See Fix passwords disappearing due to AVG security software. However, the below fix still might be needed.

One possible fix is to let Firefox try the file again and see whether it still works. There are a few steps involved, so here goes:

(1) Open your current Firefox settings (AKA Firefox profile) folder

First, call up the about:support page using any of these methods:

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table on the page, on the Profile Folder row, click the "Open Folder" button. This should launch a new window listing various files and folders in Windows Explorer.

(2) Leaving that window open, switch back to Firefox and Exit, either:

  • "3-bar" menu button > Exit
  • (menu bar) File > Exit

(3) Pause while Firefox finishes its cleanup, then:

(A) If Firefox started a new logins.json file, right-click > Rename it to loginsNEW.json to get it out of the way

(B) Right-click logins.json.corrupt and click Copy

(C) Press Ctrl+v to paste -- Windows usually will create a file named logins.json - Copy.corrupt

(D) Right-click logins.json - Copy.corrupt and Rename to just logins.json

Start Firefox back up again and hopefully it will discover all the logins are in good shape and not really corrupted.

Success?

Dit antwoord in context lezen 0
Citeren
jscher2000
  • Top 10 Contributor
8637 oplossingen 70648 antwoorden

Gekozen oplossing

Some users are reporting that their saved logins file -- named logins.json -- gets renamed to logins.json.corrupted. I saw a comment that this might be caused by Avast or AVG, but I don't know the details about that.

UPDATE: Update your AVG software to prevent future problems. See Fix passwords disappearing due to AVG security software. However, the below fix still might be needed.

One possible fix is to let Firefox try the file again and see whether it still works. There are a few steps involved, so here goes:

(1) Open your current Firefox settings (AKA Firefox profile) folder

First, call up the about:support page using any of these methods:

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table on the page, on the Profile Folder row, click the "Open Folder" button. This should launch a new window listing various files and folders in Windows Explorer.

(2) Leaving that window open, switch back to Firefox and Exit, either:

  • "3-bar" menu button > Exit
  • (menu bar) File > Exit

(3) Pause while Firefox finishes its cleanup, then:

(A) If Firefox started a new logins.json file, right-click > Rename it to loginsNEW.json to get it out of the way

(B) Right-click logins.json.corrupt and click Copy

(C) Press Ctrl+v to paste -- Windows usually will create a file named logins.json - Copy.corrupt

(D) Right-click logins.json - Copy.corrupt and Rename to just logins.json

Start Firefox back up again and hopefully it will discover all the logins are in good shape and not really corrupted.

Success?

Some users are reporting that their saved logins file -- named logins.json -- gets renamed to logins.json.corrupted. I saw a comment that this might be caused by Avast or AVG, but I don't know the details about that. '''''UPDATE:'' Update your AVG software to prevent future problems. See [[Fix passwords disappearing due to AVG security software]]. However, the below fix still might be needed.''' One possible fix is to let Firefox try the file again and see whether it still works. There are a few steps involved, so here goes: (1) Open your current Firefox settings (AKA Firefox profile) folder First, call up the about:support page using any of these methods: * "3-bar" menu button > "?" Help > Troubleshooting Information * (menu bar) Help > Troubleshooting Information * type or paste '''about:support''' in the address bar and press Enter In the first table on the page, on the Profile Folder row, click the "Open Folder" button. This should launch a new window listing various files and folders in Windows Explorer. (2) Leaving that window open, switch back to Firefox and Exit, either: * "3-bar" menu button > Exit * (menu bar) File > Exit (3) Pause while Firefox finishes its cleanup, then: (A) If Firefox started a new '''logins.json''' file, right-click > Rename it to '''loginsNEW.json''' to get it out of the way (B) Right-click '''logins.json.corrupt''' and click Copy (C) Press Ctrl+v to paste -- Windows usually will create a file named '''logins.json - Copy.corrupt''' (D) Right-click '''logins.json - Copy.corrupt''' and Rename to just '''logins.json''' Start Firefox back up again and hopefully it will discover all the logins are in good shape and not really corrupted. Success?

Bewerkt door jscher2000 op

Was dit nuttig voor u?
Citeren
FredMcD
  • Top 10 Contributor
4224 oplossingen 58969 antwoorden

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.
Was dit nuttig voor u?
Citeren

Vraageigenaar

Hi jscher2000

That works thanks

I'm using AVG so will have to get onto them about this issue

Regards

Hi jscher2000 That works thanks I'm using AVG so will have to get onto them about this issue Regards
Was dit nuttig voor u?
Citeren

Vraageigenaar

This works yes and no

Do as it says and it works fine

But this morning it worked fine then when I turned on this afternoon I looked if the login.json was there and it was but when I started firefox no password listing it ha changed to login.json.corrupt

Repeated the solution and they are back again

This works yes and no Do as it says and it works fine But this morning it worked fine then when I turned on this afternoon I looked if the login.json was there and it was but when I started firefox no password listing it ha changed to login.json.corrupt Repeated the solution and they are back again
Was dit nuttig voor u?
Citeren
Een vraag stellen

U moet zich aanmelden bij uw account om op berichten te antwoorden. Stel een nieuwe vraag als u nog geen account hebt.