Windows 10 bereikte EO (einde ondersteuning) op 14 oktober 2025. Als je Windows 10 gebruikt, lees dan dit artikel.

Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

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can't sign in. Phone was wiped along with 2FA codes

Firefox Anders
cor-el beantwoord
needshelp0
needshelp0

My phone was wiped while it had the 10-Digit recovery codes and the Authenticator app which had the other 2FA codes. How do I get my account back? I've tried resetting the password but it still wants 2FA codes.

Any help would be appreciated even if it is to let me know it is a lost cause. I would make a new account, but the one that's locked uses my main email account.

My phone was wiped while it had the 10-Digit recovery codes and the Authenticator app which had the other 2FA codes. How do I get my account back? I've tried resetting the password but it still wants 2FA codes. Any help would be appreciated even if it is to let me know it is a lost cause. I would make a new account, but the one that's locked uses my main email account.

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cor-el
cor-el
  • Moderator

I don't think that is is possible to get access to this account without 2FA recovery codes. So you likely will have to setup a new account and make sure to backup the recovery codes and/or backup the (decoded) QR code. I don't know whether recovery keys would allow access in this case.