Zoeken in Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Random crashes when i listen to youtube music in the background.

  • 5 antwoorden
  • 2 hebben dit probleem
  • 39 weergaven
  • Laatste antwoord van FredMcD

more options

Hello guys! I'm having some periodic crashes when i listen to youtube music in background. It happenes randomly, maybe once a week or sometimes twice a day.

I tried removing some unnecessary plugins but it didn't help.

Here are my logs in pending folder (or is there any way i can upload them in some readable form?)


Alle antwoorden (5)

more options

Are the crashes only with YouTube? What about other websites/clips?

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.


For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options

Bewerkt door Dzinsham op

more options

And about YouTube - sorry, i can't tell if it crashes elsewhere since i use Firefox exclusively for YouTube (just opening my playlist of videos and listen to them on repeat).

Bewerkt door Dzinsham op

more options

bp-aafdcbfe-a4d2-4806-9e9d-da6a00181109 Signature: js::gc::GCRuntime::markBufferedGrayRoots

CrashTime Tue, 30 Oct 2018 22:26:44 GMT

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager

This is for Sumo's Related Bugs 1456508 RESOLVED FIXED Assertion failure: roots.length() > 1, at js/src/gc/RootMarking.cpp:542 or Crash [@ js::gc::GCRuntime::markBufferedGrayRoots] with grayRoot function

1280591 RESOLVED DUPLICATE Crash in js::gc::GCRuntime::markBufferedGrayRoots or js:: ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-33f3ad24-3fcc-4dca-b869-ff2d20181109 Signature: core::ptr::drop_in_place<T> | core::ptr::drop_in_place<T> | core::ptr::drop_in_place<T> | geckoservo::glue::Servo_StyleSet_Drop

Version 60.0.2 CrashTime Sat, 23 Jun 2018 22:40:03 GMT +++++++++++++++++++++++++++++++++++++++++++++++ bp-873d0739-fc85-4d94-8412-346ff0181109 Signature: nsCycleCollector::Collect

CrashTime Thu, 08 Nov 2018 22:06:46 GMT ++++++++++++++++++++++++++++++++++++++++++++++ bp-afedf36f-9f3d-49bc-beec-92f0c0181109 Signature: js::jit::MBasicBlock::clear

CrashTime Tue, 30 Oct 2018 22:49:02 GMT

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager

more options

Youtube currently uses the HTML5 player. https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?