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How can I create a Mozilla support account without asking a question?

  • 6 antwoorden
  • 2 hebben dit probleem
  • 5 weergaven
  • Laatste antwoord van Happy112

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1) Why in the world do I have to create 3 separate accounts to report a bug?

 - Mozilla
 - Mozilla support
 - Bugzilla

This is user hostile and discourages people from signing up for support.

2) The only reason I'm asking this question is because I want to reply to a *different* support thread, but there's no way to create a Mozilla support account without first asking a question. Again, this is user hostile and encourages spam questions.

Gekozen oplossing

You don't have to ask a question in order to become a volunteer contributor, even if you'd want to post a reply in just one thread :

https://support.mozilla.org/en-US/get-involved/questions

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And based on what evidence to conclude that? Sites requires registered users to prevent Spam and Spammer Bots. If you can't agree with the Policies then that is your choice.

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Gekozen oplossing

You don't have to ask a question in order to become a volunteer contributor, even if you'd want to post a reply in just one thread :

https://support.mozilla.org/en-US/get-involved/questions

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I agree with your take on seeming to need different "accounts" for different Mozilla sub-domains. Over the years as Mozilla opened new sub-domains - IOW, added this support forum to the base .mozilla.org domain - they created yet another separate login registration system for each one. At one point I had "acquired" 7 different logins on the various "systems", and after the first two I started using the same email address and password for all of them, for my own peace of mind.

Slowly over the last couple of years Mozilla has been bring most under the Firefox Accounts registration / login system, that Bugzilla got earlier this year and other sub-domains like various Mozilla blogs now have. This forum still hasn't been converted to Firefox Accounts, tho.

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aaronwe said

1) Why in the world do I have to create 3 separate accounts to report a bug? - Mozilla - Mozilla support - Bugzilla This is user hostile and discourages people from signing up for support. 2) The only reason I'm asking this question is because I want to reply to a *different* support thread, but there's no way to create a Mozilla support account without first asking a question. Again, this is user hostile and encourages spam questions.

The way you make a new support.mozilla.org account here has been this way for pretty much 7+ years at least. If Mozilla was going to implement the more traditional way of registering a account like some forum software has then they would have done so years ago.

Mozilla what? and Bugzilla is not really a place for regular Firefox users as you do not need an account to read bug reports on bugzilla.mozilla.org

Support.mozilla.org is using a old Kitsune platform that Mozilla is not really working on anymore (unless that has changed in last few months) so Mozilla may not be doing any new real changes or features in meantime. Earlier this year Mozilla actually moved the site to a Lithium platform that they had high hopes for but it had issues and Mozilla then had to move it back to Kitsune.

Most people new to this site have a issue(s) they want help on and Mozilla would prefer people ask it as a new thread and not hijack an existing thread that has same or similar question. Plus this Ask a Question introduces you to the Knowledge base https://support.mozilla.org/ during the process which may answer some or all of their issue(s) before submitting. https://support.mozilla.org/en-US/kb/forum-rules-and-guidelines#w_posting-support-requests

Unless you have been around since early on, many may not realize Mozilla actually allowed Guest posting during the first year. This was not the best idea then and certainly not now.

btw the place to give feedback about the support.mozilla.org site is actually at https://support.mozilla.org/en-US/forums/contributors and no I am not going to do it for you.

Bewerkt door James op

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Happy112 said

You don't have to ask a question in order to become a volunteer contributor, even if you'd want to post a reply in just one thread : https://support.mozilla.org/en-US/get-involved/questions

Ah! Thank you! So the question is why that Sign Up button is only located on that page, and not on the Sign In page that's on literally every other page on the site. That's the UX fail that needs to be remedied.

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aaronwe said

Ah! Thank you! So the question is why that Sign Up button is only located on that page, and not on the Sign In page that's on literally every other page on the site. That's the UX fail that needs to be remedied.

Just between you and I: I totally agree with you - I posted this on the contributors forum (mentioned by James) a long time ago :

https://support.mozilla.org/en-US/forums/contributors


You are definitely not the only one who finds it extremely difficult to register. Unfortunately there is nothing that we, volunteer contributors on this support forum, can do about it …….

However, you could give feedback here :

Input page: https://qsurvey.mozilla.com/s3/FirefoxInput/

Twitter: https://twitter.com/firefox

Facebook: https://www.facebook.com/Firefox

Reddit: https://www.reddit.com/r/firefox/